1. Riverside Mfg., LLC
Monthly Quality Report
October 2013

2. Huntertown
October 2013

3. Huntertown Internal PPM 2013
20000
18000
16000
14000
12000
10000
8000
6000
4000
Goal 2500 PPM
2000
0
1/4/13
2/8/13
3/15/13 4/19/13 5/24/13 6/28/13
8/2/13
9/6/13 10/11/13 11/15/13 12/20/13

4. Huntertown Vendor PPM 2013
300000
250000
200000
150000
100000
50000
0
1/4/13
2/8/13
3/15/13 4/19/13 5/24/13 6/28/13
8/2/13
9/6/13 10/11/13 11/15/13 12/20/13

5. Huntertown Final Audit PPM 2013
100000
90000
80000
70000
60000
50000
40000
30000
20000
10000
0
1/4/13
2/8/13
3/15/13 4/19/13 5/24/13 6/28/13
8/2/13
9/6/13 10/11/13 11/15/13 12/20/13

6. Huntertown Final Inspection Reject Pareto October 2013
250
86%
200
78%
91%
96%
98%
99%
100%
100%
100%
100%
90%
80%
70%
63%
150
47%
100
50%
40%
27%
50
60%
30%
20%
10%
0
0%

7. 2013 Huntertown Customer Return Incidents per
Month
60
Warranty
50
Non Warranty
40
30
20
10
0
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec

8. Huntertown 2013 Returns by Customer
350
100%
300
250
70%
63%
200
51%
150
100
50
0
73%
74%
77%
78%
80%
81%
82%
83%
84%

9. Kendallville
October 2013

10. Kendallville Military Final Audit PPM 2013
900000
800000
700000
600000
500000
400000
300000
200000
100000
Goal 2500 PPM
0
1/4/13
2/8/13
3/15/13 4/19/13 5/24/13 6/28/13
8/2/13
9/6/13 10/11/13 11/15/13 12/20/13

11. Kendallville Military Final Audit Reject Pareto October 2013
6
100%
100%
100%
100%
100%
100%
100%
100%
100%
100% 100%
90%
5
4
80%
70%
60%
3
50%
40%
2
1
30%
20%
10%
0
0%

12. Kendallville Commercial Final Audit PPM 2013
80000
70000
60000
50000
40000
30000
20000
Goal 2500 PPM
10000
0
1/4/13
2/8/13
3/15/13 4/19/13 5/24/13 6/28/13
8/2/13
9/6/13 10/11/13 11/15/13 12/20/13

13. Kendallville Commercial Final Audit Reject Pareto October 2013
80
88%
70
83%
60
50
93%
100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
97% 99%
80%
74%
63%
60%
40
30
20
40%
20%
10
0
0%

14. 2013 Kendallville Customer Return Incidents per Month
60
50
40
30
20
Warranty
10
Non Warranty
0
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec

15. Kendallville 2013 Returns by Customer
20
18
86%
16
14
66%
12
10
8
6
4
2
0
90%
93%
97%
100%
100%
100%
100%
100%
100%
100%
100%100%

16. Sidney
October 2013

17. 2013 Sidney Customer Return Incidents per Month
60
50
40
30
20
Warranty
10
Non Warranty
0
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec

18. Sidney 2013 Returns by Customer
25
20
78%
73%
67%
15
60%
51%
42%
10
5
0
22%
100%
98% 99%
95% 96% 97%
90% 92%
86% 88%
82% 84%

19. Customer Complaints

20. 2013 Formal & Informal Complaints
10
HNTN Formal
9
KN Formal
8
7
ENG Formal
6
HNTN Informal
5
KN Informal
4
4
3
3
3
Eng Informal
3
3
2
2
2 2
2
22
2
2
SY Formal
2
1
1
11 1
1
11 1
11 1
1 1
SY Informal
1
0
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec

21. Quality “Q”
LEGEND:
No Customer Complaints
Customer Complaints
1
31
30
2
3
4
29
5
28
6
27
7
26
Huntertown
25
8
October 2013
24
23
9
10
22
11
21
12
20
13
19
18
17
16
14
15
Date
Customer
Issue / Resolution
CAR Y/N
10/1/13
Osh Kosh
Screw fell out of cap in assembly 14577
N
10/23/13
Sutphen
CHF-3594 Contains wrong Rev Harness
N

22. Quality “Q”
LEGEND:
No Customer Complaints
Customer Complaints
1
31
30
2
3
4
29
5
28
6
27
7
26
Kendallville
25
8
October 2013
24
23
9
10
22
11
21
12
20
13
19
Date
18
17
16
14
15
Customer
Issue / Resolution
CAR Y/N
10/11/13
Utilimaster
16516601 Wrong connector on circuit 130A
N
10/15/13
Utilimaster
16516254-001 Not pinned correctly
N
10/31/13
Firestone
213582-9446 Incorrect seal used
Y

23. Quality “Q”
LEGEND:
No Customer Complaints
Customer Complaints
1
31
30
2
3
4
29
5
28
6
27
7
26
Sidney
25
8
October 2013
24
23
9
10
22
11
21
12
20
13
19
Date
Customer
18
Issue / Resolution
17
16
15
14
CAR Y/N
10/31/13
Joyners
Various-Damaged in shipping
N
10/31/13
Schindler
Various-Incorrect parts shipped
N

24. 2009-2013 Total CAR Incidents
20
2013
18
2009
2010
16
2011
14
2012
12
10
8
6
4
2
0
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec