Presentation at the Professional Training Facts 2008, Stuttgart, November 2008

1. Andreas SchmidtChristine Kunzmann, Simone Braun CollaborativeCompetenceManagement Professional Training FactsStuttgart, 12. November 2008 http://mature-ip.eu FZI Research Center for Information Technologies andreas.schmidt@fzi.dehttp://andreas.schmidt.name

2. Competence Management is a goodidea… Competence Management allowsforsystematiccompetency-orientedhuman resourcedevelopment More targeted, moreefficient, morestrategicalplanning Competenciesare a goodwayofdescribingdispositionsof human behavior Forteamcomposition Forapplicantselection Andforfindingtherightpersonto talk to MATURE - Continuous Social Learning in Knowledge Networks

3. Christine Kunzmann [kontakt@christine-kunzmann.de] - Andreas Schmidt [andreas.schmidt@fzi.de] 3 … andyoucan do a lotmore …

4. MATURE - Continuous Social Learning in Knowledge Networks But frequentlyitdoes not evengetintroduced! … gets stuck in themiddleoftheway… … nevergetsupdated … … becomes a useless administrative exercise …

5. howtomotivateandensure? Well, that‘sthetest… It‘sthecompetencecatalog, stupid! State oftheartcompetencemanagementapproachesdepend on a competencecatalog thatconstitutes an adequate model fordescribingactual/desiredcapabilitiesofemployees thatisregularlyupdatedtoreflectchanges in corporatereality/strategy thatisactivelyusedfordescribingcompetencyprofilesandrequirementsprofiles, andlearningopportunities MATURE - ContinuousSocial Learning in Knowledge Networks howtoknow?

6. Buildingcompetencecatalogsishard! Modeling competenciesis not just aboutpinning down theobvious Itisaboutbuilding a sharedunderstanding … andthissharedunderstandingisnevercompleted, but constantlynegotiated … andthisnegotiationtakesplacewhenapplyingthe model MATURE - Continuous Social Learning in Knowledge Networks

7. Closedfeedbackloopswerea goodidea… Kunzmann & Schmidt 2006

8. … but not enough! Ifonlyexpertsdecideaboutnewcompetencies, this still introduces a considerable time lag thefeedbackchannelis still toonarrow this still lookslike a lotofoverhead Andwe still havetheproblemoftheactualprofiles MATURE - Continuous Social Learning in Knowledge Networks

9. Do wealwaysneedfull-blowncompetencies Yellowpages & expert finders? No, wedon‘t Applicantselection, teamcomposition? Wouldbehelpful, but not ultimatelyneeded. Training needsanalysisandplanning? Itwouldbe a goodidea! => Different applicationcasesneed different levelsofformality MATURE - Continuous Social Learning in Knowledge Networks

10. MATURE - Continuous Social Learning in Knowledge Networks New ways: CollaborativeCompetenceManagement

11. Subtlesemanticdifferences Topics vs. Competencies Person Has an interest in X knowsabout X hascompetency X atlevel Y Sometimesyoudon‘tcareaboutthesemanticdifferencesthatmuch, but sometimesyou do… But itmakes a bigdifferencebetweenmodeling a topicandmodeling a competency, orbetweendetecting an interestand a competency MATURE - Continuous Social Learning in Knowledge Networks

12. Core idea Start withpeopletagging Everybodycan tag theircolleaguesandthemselves Consolidationof tags Overcomingsynonymy, multilinguality, typos, different levelsofabstraction Definition ofcompetenciesbymodelingexpertsforthosepartsthatneedformality E.g., highvolume, corepartsof HR strategy, corecompetencies,… „Gardening“ metaphor MATURE - Continuous Social Learning in Knowledge Networks

13. Competence CatalogMaturing MATURE - Continuous Social Learning in Knowledge Networks Braun & Schmidt 2008

14. „But this will neverwork!“ … First experimentsofpeopletagging(researchdomain) Generally considereduseful! MATURE - Continuous Social Learning in Knowledge Networks

15. Challenges: Resultsfromtheexperiments Acceptance dependson clearmessage on thepurpose Concerns Fear oftransparency Classical expert finderconcerns: overload, … Design decisions: Degreeofcontrolofthe individual (delete tags) Degreeoftransparency (tagger, tags, aggregate/individual) Professional topics vs. moresocial/personal topics Notion ofguidance MATURE - Continuous Social Learning in Knowledge Networks

16. MATURE - Continuous Social Learning in Knowledge Networks Tool support

17. Tool approach: SOBOLEO Based on thesocialbookmarkingparadigm Enhanced bythepossibilitytouse a controlledvocabulary (ontology) Users canaddnew tags orreuseexistingterms Ontologycanbeevolvedthrough an integratedcollaborativeontologyeditor Supports thegardeningtasks See http://www.soboleo.com MATURE - Continuous Social Learning in Knowledge Networks Braun, Schmidt & Graf 2008

18. MATURE - Continuous Social Learning in Knowledge Networks Braun, Schmidt & Graf 2008

19. MATURE - Continuous Social Learning in Knowledge Networks

20. MATURE - Continuous Social Learning in Knowledge Networks Summary

21. Conclusions People taggingandtheconceptofcollaborativecompetencemanagementaddresstheproblemofmaintainingcompetencecatalogs/profiles Theysupportthelongtailofcompetency-orientedusecasesby an informal andlightweightapproach Enablethroughthe „gardening“ metaphorthetransitiontomore formal competencynotions Informedcompetencymodelling (in thenarrow sense) Co-existenceof different levelsofformality MATURE - Continuous Social Learning in Knowledge Networks

22. Outlook & Contact Open forassociate partners! MATURE IP – http://mature-ip.eu investigatestheharvestingofbottom-upapproachestosupportthematuringofcompetencymodels Andreas SchmidtDepartment Manager / Scientific Coordinator MATUREFZI Research Center for Information Technologies, Haid-und-Neu-Str. 10-14 Karlsruhe, GERMANY (http://fzi.de/ipe)andreas.schmidt@fzi.de, http://andreas.schmidt.name Christine KunzmannKompetenzorientierte PersonalentwicklungAnkerstr. 47, 75203 Königsbach-Stein, GERMANY, http://kompetenzen-gestalten.decontact@christine-kunzmann.de Simone BraunFZI Research Center for Information TechnologiesHaid-und-Neu-Str. 10-14 Karlsruhe, GERMANY (http://fzi.de/ipe)braun@fzi.de