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It’s all about the team!
- Transform the organization to get more
people into the cinema
Stine Påskesen
Komfo Summit 2016
BOX OFFICE – MARKET SHARES
• 20 cinemas
• 1.000 employees
• 6 mio tickets
• 42-45% market share
• Best years since the 80’es
Traditional Business
• Projected films the same way in more than 100 years
• 2012 – Cinemas were digitized
• Still same experience
• -but the whole world changed….
Digital Organization - then
• Team of 4,5 people
• Web, CRM, App, Loyality, Social, Events, digital development
• More and more tasks
• ‘Department of everything’
• Higher demands and ambitions
The fall of 2015
Left was…
Keep calm and… what now?
• Funds + hands
• Survival mode
• Started drawing, describing and dreaming
• Many iterations -> second opinion
The Winning Formula
• ‘By the book-digital transformation’
• Invest in the transformation – long term
• Don’t hire IT-resources
• Data centric
• Customer centric
• Dare to fail fast
• Competitive advantage
Web- and CRM Manager
Pernille Glistrup Røddik
Insights Manager
Lasse Krogh Madsen
Social Media Manager
Janie Schwartz Rasmussen
Digital Marketing Koordinator
XXX
Highway to…
• Establishing team
• Implementing new systems
• Rethinking loyalty
• KPI’s
• Connecting the digital dots
• Customer centric approach – 360 degrees
Challenges WILL occur
• New team – new processes – new challenges
• Meeting ambitions
• Competitors rearm digitally
• Keeping up to speed with reality
Nailed it!
• +5.600 tickets
• +800.000 dkk revenue
• +50% total ticket share
• +60% Box Office
Take Aways
• Plan ahead
• Think BIG
• Hire competences – not functions
• Clear KPI’s
• Map and fix the basics
Reach out!
Stine Påskesen
/Stinepp
/Stinepaa
Stine.paaskesen@nordiskfilm.com
Stine Påskesen

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IT'S ALL ABOUT THE TEAM: TRANSFORM THE ORGANIZATION TO GET MORE PEOPLE INTO THE CINEMA

  • 1. It’s all about the team! - Transform the organization to get more people into the cinema Stine Påskesen Komfo Summit 2016
  • 2.
  • 3. BOX OFFICE – MARKET SHARES
  • 4.
  • 5.
  • 6. • 20 cinemas • 1.000 employees • 6 mio tickets • 42-45% market share • Best years since the 80’es
  • 7. Traditional Business • Projected films the same way in more than 100 years • 2012 – Cinemas were digitized • Still same experience • -but the whole world changed….
  • 8. Digital Organization - then • Team of 4,5 people • Web, CRM, App, Loyality, Social, Events, digital development • More and more tasks • ‘Department of everything’ • Higher demands and ambitions
  • 9. The fall of 2015
  • 11. Keep calm and… what now? • Funds + hands • Survival mode • Started drawing, describing and dreaming • Many iterations -> second opinion
  • 12. The Winning Formula • ‘By the book-digital transformation’ • Invest in the transformation – long term • Don’t hire IT-resources • Data centric • Customer centric • Dare to fail fast • Competitive advantage
  • 13.
  • 14. Web- and CRM Manager Pernille Glistrup Røddik Insights Manager Lasse Krogh Madsen Social Media Manager Janie Schwartz Rasmussen Digital Marketing Koordinator XXX
  • 15. Highway to… • Establishing team • Implementing new systems • Rethinking loyalty • KPI’s • Connecting the digital dots • Customer centric approach – 360 degrees
  • 16. Challenges WILL occur • New team – new processes – new challenges • Meeting ambitions • Competitors rearm digitally • Keeping up to speed with reality
  • 17.
  • 18.
  • 19.
  • 20. Nailed it! • +5.600 tickets • +800.000 dkk revenue • +50% total ticket share • +60% Box Office
  • 21. Take Aways • Plan ahead • Think BIG • Hire competences – not functions • Clear KPI’s • Map and fix the basics