Artof Speaking Toastmasters Club Satisfaction Survey Responses Oct 08

1. Club Satisfaction Survey Results – Oct 2008
Club #: 6847 | District: 83 | Division: D | Area: 43

2. Summary
Objective of this survey was to better understand
members’ overall satisfaction and expectations
An on-line anonymous survey conducted from 8/21/08

thru 9/30/08
All existing members and guests were requested to

participate in the survey
A total of 23 responses received
4 less than Mar 2008 survey


3. Club is educating me in public speaking skills
Excellent
55%
Better
35%
Good
10%
Fair
0%
Poor
12%
0%
100% participants responded (above Good) increase
from March
that the club is educating them in public 2008
speaking skills

4. Members are helping me meet my speaking goals
Excellent
42%
Better
42%
Good
16%
Poor
0% Fair
0%
100% participants responded (above 7% increase
Good) that the members are helping from Mar
2008
them to meet their speaking goals

5. Club environment is friendly
Excellent
80%
Better
20%
Good
0%
Poor
0%
100% participants responded (above 4% Increase
From Mar
Good) that the club environment is 2008
friendly

6. My speech evaluations are helpful
Better
15%
Excellent
50%
Good
35%
Poor
0%
Fair
0%
100% participants responded 8% Increase
From Mar
(above Good) that their 2008
Speech evaluations are helpful

7. Club is well organized
Excellent
63%
Better
26%
Good
11%
Poor
0%
100% participants responded 4% Increase
(above Good) that the club is well From Mar
2008
organized

8. What was your main reason for joining?
Develop leadership
Get over fear of
skills, 26%
public speaking, 21%
Learn how to give a
speech, 23%
Build on the
speaking skills I
already had, 30%

9. What part of the Toastmasters experience do you find most
rewarding?
Contests
Leadership 2%
16%
Giving speeches
40%
Table Topics
42%

10. What do you like best about being in Toastmasters?
 Backed by a worldwide organization.
 Improve speaking skills Networking
 meeting is very interactive & fun.
 Opportunity to learn to communicate better.
 Constructive feedback from other members on speeches
 To listen to others
 Constructive Criticism; Leadership Development; Speech Organization, Creativity
and Delivery Development
 it gives me the ambience to nurture my skills, make some great friends and
generally have a good time...
 Great place to pick speaking skills and confidence
 Opportunity to give speeches in a friendly environment.
 Learning in a comfortable environment how to speak in public.
>> Contd. on next page >>

11. What do you like best about being in Toastmasters
 The environment. Everyone seems to have the same goals I do: they want to be a
better speaker/leader
 Enhancing listening skills & body language.
 People are friendly and helping.
 I have the opportunity of knowing people and develop skills I never knew I had.
 I sat in as a guest. In general, I think the best idea is that the program is flexible.
They let you build your presentation skills at the pace you like and give you the
freedom of picking your topics, so that you can personalize your speeches while
simultaneously improving your skills. I also appreciate the accountant that logs how
many times you use filler words, a task that is difficult for a speaker to notice about
himself/herself.
 To be able to express myself clearly and effectively
 Get to learn many things.
 Hearing to different speeches and their presenting style and learning from them

12. What do you like best about our club?
 Dedication of the few.
 Excellent Club
 team work to conduct the meeting
 Friendliness of club.
 Friendly and professional environment
 Friendly
 Fantastic environment, very friendly and amicable members, cheerful and fun
atmosphere!
 Friendly, unassuming folks - with a sincere desire to improve...
 Very inviting
>> Contd. on next page >>

13. What do you like best about our club?
 Well Organized - Receptive to members' needs - Proactive and Focused
 The friendliness of the people as well as the education from participating.
 Very well organized. My first meeting was very positive and kept to a schedule.
People held jobs and the purpose for the meeting was very clear: to get better.
 Friendliness and education
 I like the congenial environment.
 I enjoy every meeting, I feel in a safe environment
 I think the atmosphere is very energetic, friendly, and welcoming. I think the
leaders are also very friendly.
 The atmosphere is friendly and very supportive
 Members are friendly and encouraging.
 Sincerity

14. What is the one thing we could do to serve you better?
 Keep up with communication.
 Nothing.. Just keep doing what you are doing now....
 I noticed that there is always few members that I don't recognize. I suggest that the
Toastmaster should ask everybody to give a quick introduction. This will also help
many to build a good introduction skill.
 Provide links to external materials - videos, books, etc
 Keeping to the time schedule Have quot;word of the dayquot; during every meeting
 Conducting meetings on time and sticking to schedule is probably the only area
that needs a little focus - it needs to be nurtured by all members.
 Start on time. It gives a great pleasure to be in control
 Evaluations have to improve
>> Contd. on next page >>

15. What is the one thing we could do to serve you better?
 Bring out that newsletter
 We can start meetings more timely.
 I can't wait to get some reading material!
 More education on specific communication skills. Ex; speech preparation tips, eye
contact, pausing, etc
 You are doing your best.
 keep up the good work!
 Manage the timing of the meeting.
 I want to be committed to the Toastmasters and I do not want to miss any activity. I
will truly appreciate if meetings will be conducted in fixed days: every 1st and 3rd
Saturdays of the months so that we can schedule our other personal appointments
on other Saturdays except those days. Thanks.
 As of now would like to join as member

16. Please let us know your comments to improve our club
 Keep up with encouraging others to participate. How about assigning a buddy (not necessarily a mentor) to
guests so that they have a single person they can contact and ask questions of. I have observed lots of
guests that don't return - do we know why? Keep up the great work!
 If you can find time during weekdays instead of weekend...It would b great. This would improve my
attendance.
 I've only been to 1 meeting, you may already do this. I would like to see a breakdown of a great speech done
by a champion. For example reviewing on video what a TM champ did very well in communicating to
audience. Weekly lesson on tape of what a champ does & what we can take from his skills in developing
ourselves.
 It would be great if the meetings can be held a little earlier on Sat than 10 AM. Better schedule and venue
management is another area for improvement.
 we need to have a bit of PR done on our club...
 Need active participation from all members
 Achieve more active member participation
 Have some meetings that reach out to the community. Special projects maybe, to allow speaking in
different public settings.
 Please explain the sandwich(PIP) method for a guest to use when they evaluate the speaker. Spend a few
minutes on a specific speaking skill each meeting with an example.
 Just keep it up !
 I sat in only 1 meeting, so at this point, i don't have many suggestions. I think the club is very good where it
is. I don't think so much time should be spent on voting for the club logo. I really enjoyed observing and
commenting on the different types of speeches.
 Let us continually positively and constructively support one another!