Is your organisation looking to become smarter? Attend this session to better understand the benefit of Bots and how integrating them into your organisation can help automate common tasks. It’s the first step towards better integration between business applications. At the end of this session, we’ll demo Bots and sample solutions currently available in the Office 365 space.
5. I love creating compelling content that inspires others
to engage. I need to be able to create content where
ever I am, when ever I want and on any device.
GOALS
Publish organizational news
quickly and easily
EXPECTATIONS
Simple interface to create
content & connect numerous
services. Having users interact
and share insights directly on
content.
FRUSTRATIONS
Complex and tedious content
creation experience process
gets in the way of creating
content.
“
KEY CHARACTERISTICS
Age
Occupation
Education
Family
Location
32
PR Manager
Bachelor’s Degree
Single
United States
FUTURE STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
CURRENT STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
Judy
Communicator Persona
engage communicate capture voice of the user
TOUCH POINT CHANNELS
Phone Website Mobile App
Speech Chat
17. Scenarios
Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔
Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕
Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ●
Where Should Meeting Notes Be Captured,
Stored & Shared?
◕ ◕ ● ● ◔ ●
Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ●
Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔
Have A Real Time Chat With A Colleague ● ◑ ○ ◑
Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ●
Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑
Invite A Colleague To Lunch ◕ ◔ ●
Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕
Make An Organizational Announcement ◔ ● ◔ ◕ ◕
Remind The Team Of An Important Deadline ◑ ◔ ● ● ●
http://WhenToUseWhat.com
37. BOT TYPES
The Optimizer
Cortana, play my
library
Metric: time to accomplish
task
The One-Trick Pony
Snapchat’s filters
Metric: will it go viral?
The Proactive
Who’s running this
meeting?
Metric: crowds
The Shield
Pay my parking
ticket
Metric: customer service
frustration
The Chatty
Talk to me
Metric: bottainment
The SuperBot
I just want to talk to
you
Metric: consolidate bots
41. SPAdminBot
Perform the most common
SharePoint administrative
activities
Shout out to Rick Van Rousselt
(MVP)
42. VACATION BOT
Hi Vacation-bot, I want to take a
vacation next Wednesday.
Hello Judy, let me check with
Kanwal and get back to you ASAP.
Hi Kanwal, Judy B would like to take a
vacation next Wednesday (she has a
surplus of 15 vacation days)
Approved
Yaay! your vacation is approved. You have
14 more vacation days after this vacation.
Thanks Kanwal! #generous
45. BOTS INTEGRATED WITH
YOUR INTRANET
‘Search bots’ can initiate a
conversation with Judy based on her
search terms and behaviors linking
her directly to right tools
46.
47. ORGANIZATIONAL CHANGE
- ChatBots for Service Now
- Knowledgebase – FAQ
- Password Resets
- Hardware request
- Software request
- What meeting rooms are available now?
- Who has expertise in SharePoint ?
- Who is in charge of the Intranet?
- Phone Kanwal
- Tell me the latest intranet news in Toronto
- How’s my Adoption Yammer group?
48. PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
49. I love creating compelling content that inspires others
to engage. I need to be able to create content where
ever I am, when ever I want and on any device.
GOALS
Publish organizational news
quickly and easily
EXPECTATIONS
Simple interface to create
content & connect numerous
services. Having users interact
and share insights directly on
content.
FRUSTRATIONS
Complex and tedious content
creation experience process
gets in the way of creating
content.
“
KEY CHARACTERISTICS
Age
Occupation
Education
Family
Location
32
PR Manager
Bachelor’s Degree
Single
United States
FUTURE STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
CURRENT STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
Judy
Communicator Persona
engage communicate capture voice of the user
TOUCH POINT CHANNELS
Phone Website Mobile App
Speech Chat
53. Thank You!
Organizers, Sponsors and You for making this possible.
50+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email Kanwal@Khipple.com
SPEAKER | AUTHOR | SUPER GOOD LOOKING
Notas do Editor
This is the Pre-Title Screen.
Please do not place any content on this screen.
Every detail about others’ job functions is not necessary, but goals, projects and ideas should be shared transparently for the benefit of the entire company. A company will never get ahead of competitors if they do not share information with their own colleagues and peers.
Microsoft continues to innovate with Office 365 https://roadmap.office.com
Computers were used by big banks and universities; today, an office without computers (followed by talks about the printer/conference-system is not working).
companies found it useful to let workers, sales reps, field personnel use company-owned, and later personal-owned mobile devices to facilitate day to day tasks
Integration can be complicated as organizations sometimes can not integrate with existing applications or are looking to move to another
Apps need to be downloaded and websites often suffer from bloat and long loading times
Websites can be complicated and suffer from way too much information.
Poorly designed apps with poor bandwidth can lead to frustrated users.
Applications sometimes are a nightmare to interact with
Mobile apps are simplifying the interactions and data that we need
modern office communication medium is text-based, rather than face-to-face interaction or phone calls
Real time interactions improve adoption and engagement
No need to resort to visual mockups, wireframes, or websites, just launch a bot and collect your insights!
Bots can help with consolidating the interaction across multiple data sources.
When a customer needs an answer immediately, and that question is not easily discoverable
Notifications simply the engagement; bots should respect this privilege
Order flowers, pizza and other simple tasks using bots
Natural language interfaces can deliver intuitive interactions
http://bit.ly/botTypes
Microsoft Teams leverages Bots to simplify integration