we will dive into best practices and a framework in gathering insights from employees

1. LED BY:
Part of this full-day workshop, we will dive into best practices and a framework in
gathering insights from employees
GATHERING INSIGHTS
Kanwal Khipple
MWCP
2019

2. Room 4 - Devoteam - Lumapps
MWCP 2019 – MERCI à nos sponsors

3. SUCCESS IS EARNED NOT GIVEN.

5. MWCP 2019
MISSION
Disney
WalMart
Fedex
Microsoft
McDonalds
Apple
Nike
Google
Toyota
Every company starts with an idea, and based on that one idea, works hard to build a
culture that helps deliver products and services
produce family fun entertainment
saving people money so they can live better
guaranteed overnight
enable productivity
be your favorite place and way to eat and drink
design best personal computers
inspire athletes
organize information to make it accessible & useful
satisfying ownership experience

6. MWCP 2019
BRAND IDENTITY
In order to have an effective brand, you need your target audience to associate you
whenever they think of the benefit they are looking to receive

7. MWCP 2019
DESIGN NEEDS TO BE INCLUSIVE
Individual and group collaboration needs are diverse

8. MWCP 2019
BRANDS IMPACT TO EXPERIENCE
Ensuring experiences and how users interact with them exemplify your brand

9. MWCP 2019
SHARED STORIES
Building champions in an organization starts by encouraging and sharing failures

10. MWCP 2019
MORE NEWS FROM TEAMS…
It can’t just be regional, departmental and corporate news on your homepage anymore. You
need to think about how you will surface team and project news.

11. MWCP 2019
WHATS IN IT FOR ME
Make intuitive experiences that users can not live without

12. MWCP 2019
BUILDING EXPERIENCES
Implementing an effective design that drives engagement and speaks to your brand

13. MWCP 2019
INTRANET IN YOUR POCKET…
What if you could also enable better site experiences on mobile devices. What if you could
design for the user? Extending team or departmental reach.

14. MWCP 2019
ENGAGEMENT DRIVES INNOVATION
Enabling your champions and leaders to contribute

15. 300+ slides
80+ SharePoint Presentations @ Slideshare.Net/kkhipple
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
Message Me On LinkedIn or Email Kanwal@Khipple.com

16. SPEAKER | AUTHOR | SUPER GOOD LOOKING
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015

17. “My goal is to be able to find content like news, forms,
templates, and research efficiently and with as little friction
from technology tools as possible.”
KEY CHARACTERISTICS
Knowledge Worker
Tech-savvy Independent Goal-Oriented
MEASURES OF SUCCESSBEHAVIOR PROFILE
Consumer Persona
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
 Ability to access content easily
from mobile devices.
 Favorite/frequent content
surfaced for easy access.
 Personalized news for teams and
workgroups.
 Ability to interact with thought
leaders through social networks.
Name Ken
Age 29
Role Associate
Location New York
Education Business Degree
Family Single
EXPECTATIONS:
Locate content or information in
three clicks or less. Locate content
from anywhere, on any device.
Engage with peers and thought
leaders via social media.
Personalization of news and content
based on his teams.
FRUSTRATIONS:
Difficult to sift through search
results/ documents to find the
relevant ones. Obsolete documents
exist within search results. Lack of
connection with both peers and
leaders.

18. WHAT WE ARE GOING TO COVER TODAY.
A DAY IN THE LIFE
BREAK
GATHERING INSIGHTS
LUNCH
UX PATTERNS
BREAK
DESIGN IN YOUR ORG
9:00am - 10:30am
10:30am - 11:15am
11:00am - 12:15pm
12:15pm - 1:45pm
1:45pm - 2:45pm
2:45pm – 3:00pm
3:00pm – 4:00pm

19. WHAT WE ARE GOING TO COVER TODAY.
TOGETHER, ENCOURAGE DESIGN TO BE INTEGRATED
INTO YOUR PROJECTS AND IMPROVE HOW TO BE A
DESIGN-LED TEAM
THINK ABOUT USABILITY THROUGH THE LENS OF OUR KEY USER PERSONAS
DISCUSS AND COMMIT TO SOME BROAD UX BEST PRACTICES & PRINCIPLES
GET INSPIRED TO THINK OUTSIDE OF THE NORM WITH EXAMPLES
ARTICULATE THE DIGITAL WORKPLACE EXPERIENCE THROUGH WIREFRAMES & SKETCHES

20. WHAT WE ARE GOING TO COVER TODAY.
A DAY IN THE LIFE
BREAK
GATHERING INSIGHTS
LUNCH
UX PATTERNS
BREAK
DESIGN IN YOUR ORG
9:00am - 10:30am
10:30am - 11:15am
11:00am - 12:15pm
12:15pm - 1:45pm
1:45pm - 2:45pm
2:45pm – 3:00pm
3:00pm – 4:00pm

21. PERSONAS
INTERVIEWS
USER NEEDS WORKSHOP
CREATIVE WORKSHOP
What we are going to cover today

22. PERSONAS
INTERVIEWS
USER NEEDS WORKSHOP
CREATIVE WORKSHOP
What we are going to cover today

23. We always love sharing, but it’s you
we want to hear from today .

24. Communicator
Connector
Collaborator
Consumer
Contributor
Imagining a future state through the lens of our 5 typical user personas

25. MWCP 2019
OUR USERS, OUR EXPERIENCE
Understanding needs from our users perspective guides our priorities
Theodore,
Connector
Kyle,
Collaborator
Jody,
Communicator
Eva,
Contributor
John,
Consumer

26. MWCP 2019
HOW DO YOU LIKE YOUR COFFEE?
Dividing a population into representative user groups to better identify and serve their
needs.
Cream and
sugar
Just black
Iced coffee
with milk
Espresso with
sweetener
Latte please
Hot    
Sweet  
Creamy   

27. MWCP 2019
WHAT ARE PERSONAS?
Our aim is to understand and identify the key user types within your organization.
What type
of user are
they?
What would
motivate them
to use the
intranet?
What frustrates
them about their
day-to-day?How comfortable
are they with
technology?
What are their
main goals
when using the
intranet?
What’s
their story?

28. MWCP 2019
PRIMARY INTRANET PERSONAS
Intranet users typically fall into one of the 5 ‘C’s.
Support StaffTeam LeadKnowledge Worker Information Manager
“My goal is to support
employees within the
organization by
connecting them to the
people and content they
require to do their jobs
effectively.”
“My goal is to be as
effective as possible in
managing my team. I
want to know the status
of various tasks and what
issues my team members
are facing.”
“My goal is to be able to
find content like news,
forms, templates, and
research efficiently and
with as little friction from
technology tools as
possible.”
“My goal is to ensure
that employees reference
the latest and greatest
material from around the
organization. I want the
intranet to be the go-to
tool for administrative
content.”
CONNECTORCOLLABORATORCONSUMER CONTRIBUTOR
Manager
“My goal is to break
down communication
barriers internally and
publish news quickly and
easily, from any device.”
COMMUNICATOR

29. “My goal is to be able to find content like news, forms,
templates, and research efficiently and with as little friction
from technology tools as possible.”
KEY CHARACTERISTICS
MEASURES OF SUCCESSBEHAVIOR PROFILE
Knowledge Worker
Consumer Persona
Tech-savvy Independent Goal-Oriented
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
 Ability to access content easily
from mobile devices.
 Favorite/frequent content
surfaced for easy access.
 Personalized news for teams and
workgroups.
 Ability to interact with thought
leaders through social networks.
Name Ken
Age 29
Role Associate
Location New York
Education Business Degree
Family Single
EXPECTATIONS:
Locate content or information in
three clicks or less. Locate content
from anywhere, on any device.
Engage with peers and thought
leaders via social media.
Personalization of news and content
based on his teams.
FRUSTRATIONS:
Difficult to sift through search
results/ documents to find the
relevant ones. Obsolete documents
exist within search results. Lack of
connection with both peers and
leaders.

30. “My goal is to break down communication barriers internally
and publish news quickly and easily, from any device.”
KEY CHARACTERISTICS
MEASURES OF SUCCESSBEHAVIOR PROFILE
Manager
Communicator Persona
Social Engaged Voice of the Company
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
 Clean and simple content
publishing process.
 Improved access to content from
a variety of devices.
 Tailored content for different
audiences.
 Metrics to track readership.
 Social engagement with
communications.
Name Gail
Age 43
Role Communications
Manager
Location New York
Education Bachelor’s Degree
Family Married with children
EXPECTATIONS:
Simple interface to manage
communication content. Social
interaction over content to share
feedback and insights. Access to
readership and engagement analysis
to enable fine-tuning of
communications and
communications targeting.
FRUSTRATIONS:
Lack of clarity in publication
guidelines. Lack of targeting
mechanisms. Lack of news relevant
personalization for employees.

31. “My goal is to be as effective as possible in managing my team.
I want to know the status of various tasks and what issues my
team members are facing.”
KEY CHARACTERISTICS
MEASURES OF SUCCESSBEHAVIOR PROFILE
Team Lead
Collaborator Persona
Leader Project-focused Analytical
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
 Ability to access content easily
from mobile device.
 Favorite/frequent content
surfaced for easy access.
 Personalized news for his
workgroup.
 Effective sharing of marketing
and business development
between workgroup.
Name David
Age 51
Role Department Head
Location Washington, DC
Education Bachelor’s Degree
Family Married with children
EXPECTATIONS:
Locate content or information in
three clicks or less. Sharing marketing
and business development
information between workgroups.
Collaborate with and manage his
team from his mobile device.
FRUSTRATIONS:
Siloed information between
workgroups such that content is
often duplicated.

32. “My goal is to support employees within the organization by
connecting them to the people and content they require to do
their jobs effectively.”
KEY CHARACTERISTICS
MEASURES OF SUCCESSBEHAVIOR PROFILE
Support Staff
Connector Persona
Social People Person Tacit Knowledge
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
 Better search filters for content
and people searches.
 More intuitive site structure
 Improved look and feel.
 Improved task tracking for
internal projects.
Name Carrie
Age 37
Role Administrative
Assistant
Location Houston
Education Bachelor’s Degree
Family Single
EXPECTATIONS:
Simple ways to find and connect
relevant content and people which
can help them to perform their work
in a more informative way. Find
people with specific skill sets and
enable boiling up tribal knowledge
and making it available.
FRUSTRATIONS:
No easy way to find people and their
skill sets and lack of easy ways to
filter through search results to find
relevant content.

33. “My goal is to ensure that employees reference the latest and
greatest material from around the organization. I want the
intranet to be the go-to tool for administrative content.”
KEY CHARACTERISTICS
MEASURES OF SUCCESSBEHAVIOR PROFILE
Information Manager
Contributor Persona
Author Connected Approachable
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
 Surface most-requested content
to a visible, prominent location.
 Archive/prune out of date
content.
 Clearly defined site structure and
classification standards.
 Ability to target audiences to
surface relevant content and
tools.
Name Priya
Age 33
Role IT Manager
Location Houston
Education Computer Science
Degree
Family Partnered
EXPECTATIONS:
A centralized area to search and
access content. Easy methods to
target content to the relevant people
by content classification. Easy to
contact content author.
FRUSTRATIONS:
Content may be obsolete and search
is not sophisticated enough to
differentiate between latest and old
content. Lack of content classification
standards. No content timeout policy
defined. Content from legacy
systems poorly classified.

34. PERSONAS
INTERVIEWS
USER NEEDS WORKSHOP
CREATIVE WORKSHOP
What we are going to cover today

35. MWCP 2019
PRIMARY INTRANET PERSONAS
Intranet users typically fall into one of the 5 ‘C’s.
Support StaffTeam LeadKnowledge Worker Information Manager
“My goal is to support
employees within the
organization by
connecting them to the
people and content they
require to do their jobs
effectively.”
“My goal is to be as
effective as possible in
managing my team. I
want to know the status
of various tasks and what
issues my team members
are facing.”
“My goal is to be able to
find content like news,
forms, templates, and
research efficiently and
with as little friction from
technology tools as
possible.”
“My goal is to ensure
that employees reference
the latest and greatest
material from around the
organization. I want the
intranet to be the go-to
tool for administrative
content.”
CONNECTORCOLLABORATORCONSUMER CONTRIBUTOR
Manager
“My goal is to break
down communication
barriers internally and
publish news quickly and
easily, from any device.”
COMMUNICATOR

36. MWCP 2019
PERSONA MAPPING
ACTIVITY: Map each department group to 1 or 2 primary personas.
Communicator Connector Collaborator Consumer Contributor
Administrative Depts Business Development & Marketing 1 2
Finance and Accounting 1
Human Resources 1 2
Professional Resources 1 2
Operations 1 2
Information Management 1
IM/Knowledge Management 2 1 2
Firm Management & Oversight Firm Management (Partners) 1 2
General Counsel 1 2 2
Legal Practice Associate 2 1
Partner 2 1
Counsel 2 1
Paralegal 2 1
Assistant 1 2

37. MWCP 2019
INTERVIEW PLANNING
Select 1-5 people per 45 minute interview for a total of 4 per interviews. Interviewees can be from different departments. The
important thing is that they fall into the same primary persona. This helps focus our interview questions on their user
behaviours.
Communicators Connectors Collaborators Consumers Contributors
• Business
Development &
Marketing
• Operations
• General Counsel
• Human Resources
• Assistant
• Professional
Resources
• Finance and
Accounting
• Firm Management
(Partners)
• Legal Practice
• IM/Knowledge
Management
• Information
Management

38. MWCP 2019
INTERVIEW SCHEDULING
Group interviewees by their primary persona, not necessarily the same role or
department.

39. MWCP 2019
INTERVIEW QUESTION CATEGORIES
Question categories:
1. Introduction
2. Key Tools/Applications
3. Content search/findability
4. People search
5. Communication practices
6. Collaboration practices
7. Current tools/applications
8. Security and privacy
9. Information Architecture
10. General
The order of the questions for each persona prioritize the areas in which a persona can provide the most insight. This way, if a
discussion on a particular set of questions runs long, we have covered the most important material first.
Communicators Connectors Collaborators Consumers Contributors
• Introduction
• Communications
• Content search
• People Search
• Key Tools/
Applications
• General
• Introduction
• Content search
• People Search
• Key Tools/
Applications
• General
• Introduction
• Collaboration
• Information
Architecture
• Content search
• People search
• Security and
Privacy
• Key Tools/
Applications
• General
• Introduction
• Key Tools/
• Applications
• Content search
• People search
• Information
Architecture
• General
• Introduction
• Information
Architecture
• Key Tools/
Applications
• Content search
• People search
• Security and
Privacy
• General

40. MWCP 2019
INTERVIEW QUESTIONS
To initiate conversation its helpful to have a few questions prepared but encourage
organic conversation
Category Topic Question
Introduction Name What is your name?
Job Title What is your Job Title?
Department In which Department/ Division do you work?
Tenure How long have you been with the firm?
Key activities/tasks Within the context of your job, what are the key activities/tasks that you perform every day?
Intranet usage How do you leverage the Intranet within the context of your daily tasks/ responsibilities?
Key Tools/Applications Key tools What are the key tools or applications that you use in your workplace today to perform your daily tasks/ responsibilities?
Tool challenges What are the key challenges/ difficulties you face using these key tools/ applications?
Content search/findability Ways to search How do you find firm/internal information/content in your day to day work? (intranet, website, Outlook, iManage, or other)
Access to research tools How do you access online research services in your day to day work? (ie. links, bookmarks, etc.)
Difficulty of search How difficult is it to find internal information/content using the intranet search box? Are the refiners adequate?
Refiners Do you ever use the search refiners or search scope?
Percentage What percentage of your searches are conducted on the intranet vs FileSite/iManage/DMS?
Specific issues/ challenges What issues/challenges do you face while searching for information/content?
Most important content To what specific information/ content would you like easy access?
People Search Ways to search How do you search for people-specific information within the firm?
Frequency How often do you search for people-specific information within the firm?
Issues/ Challenges What issues/ challenges do you face while looking for people information? E.g. Is information consistent, reliable, available?

41. MWCP 2019
INTERVIEW QUESTIONS
To initiate conversation its helpful to have a few questions prepared but encourage
organic conversation
Category Topic Question
Security and Privacy Security methods How do you ensure that documents are secure within your workplace?
Concerns Are there any security concerns you have around the sharing of files documents?
Communications Methods How do you typically find out about firm news, events and announcements?
Key communications What type of firm news is most important to you? What type of firm news is currently missing and you would like to see it?
Do you contribute? How? Do you contribute to or author the firm news, events or announcements?
Content authoring process If yes to above question, what's the process of contributing firm news? Is it difficult?
Audience Are you currently tailoring content to various audiences? Is there a need for this?
Collaboration Tools How do you typically share files with your team/project? E.g. email, links to documents, etc.
Frequency How many people do you typically collaborate with and how often when preparing work documents/ deliverables?
Key Challenges What are the key challenges/difficulties you face when collaborating within your team or project?
Tracking Projects How does your project or team typically track project tasks? If applicable, what are the software tool(s) used?
Tracking Matters How does your team typically track tasks related to matters? What software/tool(s) are used?
Information Architecture Content structure What challenges do you face when it comes to organizing your information? Is content organized in an intuitive way?
Metadata As content authors, describe your experience with the metadata fields. Do you see a value in them?
General General Any there any other key features you would like to see on the intranet which can make your work life easier and more
manageable?

42. MWCP 2019
INTERVIEW FOLLOW UP
Ensure you share what you heard and how it impacts their journey
As a I want to So that
Communicator look up client, company,
contractor information of those
involved in a project
I can connect with them for coordination and planning activities.
Connector Share information (i.e.
Documents) with external
clients/contractors
We provide information faster without requiring IT involvement to set
up an FTP site and we can ensure information is not accessible to other
clients and contractors not involved in the project.
Connector Quickly find communication with
clients
I can refer to previous decisions or pieces of information that are
needed for clarifying scope of work, deliverables and specs
Collaborator Refer to code comments that
occurred in the same jurisdiction
To review and if possible preemptively address comments made by a
jurisdiction authority for this or previous projects.

43. MWCP 2019
OFFICE 365 AND SHAREPOINT
1. Office 365 landing page
2. Pin Office 365 apps to the app launcher
3. Choose an Office 365 start app
4. Smart Search
5. Following Sites
How users can leverage Office 365 and SharePoint to personalize their user experience.

44. MWCP 2019
PIN APPS TO THE APP LAUNCHER
How to:
1. Click the App launcher icon in the top left corner.
2. Click All apps to view all of the Office 365 available to you.
3. Hover over the app to highlight it and then hover over or right-click the ellipsis that
appears.
4. Choose Pin to launcher.
Quick access to the Office apps you use most frequently.
1
2
3
4
NOTE: The Office 365 Admin can also set selected apps
and shortcuts that would appear for everyone.

45. MWCP 2019
CHOOSE AN OFFICE 365 START APP
How to:
1. On the Office 365 navigation bar at the top of the screen, click the Settings icon.
2. Under Start page, click the arrow to open the list box and select the page or app you
want Office to open on start, and then click Save.
Choose an app to open by default when you log in to Office 365.
1
2

46. MWCP 2019
‘SMART’ SEARCH
• Predictive search improves with each search over time.
• Best bets update in real time with each additional letter you type.
Office 365 ‘learns’ what to surface as best bets as you type.

47. MWCP 2019
FOLLOWING SITES
‘Follow’ sites by clicking on the star icon in the top right corner of the site.
Choose to ‘follow’ sites that you frequent.
Sites that you ‘follow’ appear on
the SharePoint landing page of
Office 365.

48. MWCP 2019
OFFICE 365 LANDING PAGE
Pin documents
for quick access
View recent documents, pin your favourites, and discover more related documents.
Discover related
content authored by
your coworkers
Quick access to your
personal OneDrive
Quick view of the sites
you frequent most

49. PERSONAS
INTERVIEWS
USER NEEDS WORKSHOP
CREATIVE WORKSHOP
What we are going to cover today

50. MWCP 2019
ACTIVITY 1: GATHERING EMPLOYEE NEEDS
Let’s go through an interactive activity to better understand the needs of our personas
[30 mins]
1. You’ll be split into groups and
assigned a Persona
2. You’ll be given sticky notes and a
marker 
3. Write down ten needs or pain points
that your persona finds most relevant
1. Use the list of provided User Needs as
a starting point
2. Feel free to write your own if they’re
not in the User Needs list
4. For each need or pain point, indicate
why this is important to your Persona
1. You can use the “User Story” format
to write down

51. MWCP 2019
USER STORIES
Capture user needs by personae. Answer the who, what and the why
As a who are you?
I want to… what is your need?
So that… why is it important to you?
John
Find all relevant documents
from a
unified search
I can quickly review the information
and determine what I can reuse or
reference in my work
flip

52. MWCP 2019
UNDERSTANDING NEEDS & PAIN POINTS
Identify persona needs and pain-points
As a consumer, I want to know who has what expertise so that I can ask the
appropriate person for research help.
As a communicator, I want to send out engaging news content so that its timely and
relevant and keeps users coming back to the homepage.
Examples:
As a ______________________ I want to _________________________ so that _______________________________.
who are you? what is your need? why is it important to you?

53. MWCP 2019
MoSCoW Encourage participation &
prioritize user needs
M ust have
S hould have
C ould have
W on’t have

54. MWCP 2019
ACTIVITY 2: PRIORITIZATION
1. As a Persona group, prioritize each
of your Needs and Pain Points with
the following ranking
1. Very High
2. High
3. Medium
4. Low
2. Choose a representative for your
group and have them put your
sticky notes on the wall, and present
your choices 
Let’s prioritize and review the needs and pain points of our Personas [30 to 45 mins]

55. PERSONAS
INTERVIEWS
USER NEEDS WORKSHOP
CREATIVE WORKSHOP
What we are going to cover today

56. MWCP 2019
LAYOUT AKA “ZONES”

57. MWCP 2019
ABOVE THE FOLD

58. MWCP 2019
LESS COLUMNS IS BETTER

59. MWCP 2019
LESS FIELDS IS BETTER

60. MWCP 2019
GUIDE VISITORS

61. MWCP 2019
BIGGER IS BETTER

62. MWCP 2019
EXAMPLE CREATIVE DESIGN

63. MWCP 2019
EXAMPLE CREATIVE DESIGN

64. MWCP 2019
EXAMPLE CREATIVE DESIGN

65. MWCP 2019
SKETCH YOUR VISION
Collaborative wireframing sparks innovation & drives home your teams internal vision
• Be challenged to think outside of current state
• Focus on user experience feedback and pain
points from your own experiences
• Brainstorm your ideas using sketches and notes
• This exercise is more about prioritization and
experience than look and feel

66. MWCP 2019
BREAKOUT ACTIVITY
• Work in your Persona groups
• Using a marker and a flip board, wireframe the homepage of your future
intranet [30 to 45 min]
• Consider the needs and pain points you identified in the previous exercise to
help you decide which components to include, and where to place them
• Choose one of your team members to present your wireframes  [15 to 30
mins]
As your persona, work in your groups to wireframe the homepage of your future intranet

67. MWCP 2019
WIREFRAME
Ensure experience discussions happen in real-time

68. Be empathic to user needs
Becurious
Reallylisten Notbeafraid
tobewrong
Dreambig
Challenge
prejudice
Find
commonground

69. PERSONAS
INTERVIEWS
USER NEEDS WORKSHOP
CREATIVE WORKSHOP
What we are going to cover today

70. breakout activity
Independently in your teams, wireframe 5 experiences that visualize your goal

71. WHAT WE ARE GOING TO COVER TODAY.
A DAY IN THE LIFE
BREAK
GATHERING INSIGHTS
LUNCH
UX PATTERNS
BREAK
DESIGN IN YOUR ORG
9:00am - 10:30am
10:30am - 11:15am
11:00am - 12:15pm
12:15pm - 1:45pm
1:45pm - 2:45pm
2:45pm – 3:00pm
3:00pm – 4:00pm

72. WHAT WE ARE GOING TO COVER TODAY.
A DAY IN THE LIFE
BREAK
GATHERING INSIGHTS
LUNCH
UX PATTERNS
BREAK
DESIGN IN YOUR ORG
9:00am - 10:30am
10:30am - 11:15am
11:00am - 12:15pm
12:15pm - 1:45pm
1:45pm - 2:45pm
2:45pm – 3:00pm
3:00pm – 4:00pm

73. Give you guidance and recommendations to successfully plan and
implement an Office 365 Intranet http://office365intranets.com
DOWNLOAD INTRANETS WITH
OFFICE 365 WHITEPAPER!

74. My twitter handle is @kkhipple and I work at
Thank You!
Organizers, Sponsors and You for making this possible.
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