1. <h4>Introductionto MicrosoftDynamic365</h4>
<h5>What isMicrosoftDynamics365?</h5>
<p><strong>MicrosoftDynamics<365</strong> is the nextgenerationof intelligentbusiness
applicationsinthe Cloud.<strong><u>MicrosoftDynamics365</u></strong> is a unificationof the
currentCRM and ERP Cloudsolutionsintoone Cloudservice,deliveredbypurpose-builtapplications.
It enablesend-to-endbusinessprocessesdrivenbyunifiednavigation,hasacore userexperience in
howtheylookand feel,andalsoallowsseamlessintegrationwitheachother.MicrosoftDynamics
365 furtherextendsMicrosoft’scommitmentof beingacloud-committedcompanybringingin
world-classbusinessappstogetherintheiroverallcloudoffering.The Dynamics365 applications can
be independentlydeployed.A customercanstartwithwhat theyneed,andasthe business
demands,the customercanadopt additional applications.</p>
<p>Many of you maybe newto<strong><u>Microsoft Dynamics365,</u></strong> and it
wouldbe a goodideato registerthe logo/brandimage of thissolutionfromMicrosoft.The following
isa commonsymbol thatyoushouldexpecttogaina lot of traction amongorganizationsembracing
businessapplicationsinMicrosoftCloud.</p>
<p>To understandMicrosoft Dynamics365, firstwe have to understandaboutMicrosoft
Cloudcompetenciesandthe overall cloudvision.MicrosoftCloudhasnumerousofferingsand
services,Microsoftcategoriesall these servicesandofferingsintofourbroadcategoriestheyare</p>
<ul>
<li>
<h5>Modern Workplace : </h5>
<p>Modern Workplace combinesOffice 365,Windows10, and Enterprise
MobilityandSecurity,anditis offeredasMicrosoft365.</p>
</li>
<li>
<h5>BusinessApplications:</h5>
<p>The BusinessApplicationscategoryisacombinationof ERPand CRM
businessapplicationsandisofferedasDynamics365.</p>
</li>
<li>
<h5>ApplicationandInfrastructure : </h5>
<p>The thirdcategoryis CloudApplicationandInfrastructure,whichis
poweredbyAzure.</p>
</li>
2. <li>
<h5>Data &AI : </h5>
<p>Data & AI,dealswithdata,AI,and analytics.</p>
</li>
</ul>
<p>Each of these categoriescomprisesof multiple applicationsandservicesasshown
below.</p>
<h5>Benefitsof MicrosoftDynamic365</h5>
<p>Anybusinessapplicationanditsplatformdecisionisoftenbasedonbenefits,returnon
investment,andthe commitmentof productprincipal withanassuredroadmap.We wouldlike to
share the top three amongseveral benefitsof leveragingDynamics 365 as yourbusinesssolution
platform:</p>
<ul>
<li>Productivitylike neverbefore withpurpose-builtapplications.</li>
<li>A powerful andhighlyadaptableplatformtoenablebusinesstransformation
effectively.</li>
<li>Integratedapplications toeliminate datasilos.</li>
<li>Insightfulintelligencetodrive informeddecisionmaking.</li>
</ul>
<h5>Microsoft Dynamics365 salientfeatures.</h5>
<p>What makesMicrosoftDynamics365 standapart from itscompetitionandanenabler
for organizationsliesinitsfeatures,capabilities,andofferings?</p>
<p>Followingare the featuresof MicrosoftDynamics365:</p>
<ul>
<li>Cloud-driven,browser-basedapplication.</li>
<li>Generallymade available onNovember01,2016 to a numberof markets.</li>
<li>SeamlesslyintegratedwithOffice 365,all out of the box,toincrease productivity
and standapart from others.</li>
<li>Intelligence builtinforpredictiveanalysisanddecisionmakingsupport.</li>
<li>Releveledandrevolutionizedthe traditional approachtowardsbusiness
solutions.</li>
3. </ul>
<p>Dynamics365 isthe nextgenerationof intelligentbusinessapplicationsinthe Cloud
(publicandprivate) aswell asonpremises,expectedtotransformhow businessesuse technological
solutionstoachieve theirgoals.</p>
<ul>
<li>MicrosoftDynamics365 Apps</li>
<li>MicrosoftDynamics365 for Sales.</li>
<li>MicrosoftDynamics365 for Marketing.</li>
<li>MicrosoftDynamics365 for CustomerService.</li>
<li>MicrosoftDynamics365 for FieldService.</li>
<li>MicrosoftDynamics365 for ProjectService.</li>
<li>MicrosoftDynamics365 for Finance andOperations.</li>
<li>MicrosoftDynamics365 for Talent.</li>
<li>MicrosoftDynamics365 for Retail.</li>
<li>MicrosoftDynamics365 for CustomerInsights.</li>
</ul>
<h5>Microsoft Dynamics365 Apps</h5>
<p>The MicrosoftDynamics365 approach to businessapplicationsunifiesMicrosoft’s
currentCRM(CustomerRelationshipManagement) andERP(EnterpriseResource Planning) cloud
solutionsintoone cloudservicewithnew purpose-builtbusinessapplicationsthatworktogether
seamlesslytohelpyoumanage specificbusinessfunctions.Let’snow getaninsightata highlevel
intothe variousappsavailable inDynamics365. The followingvisual showsthe appsandtheir
associationtoERP/CRM.</p>
<h5>Microsoft Dynamics365 for Sales.</h5>
<p>Dynamics365 forSaleshas a built-indigital intelligence andautomatedbusiness
processestoincrease revenuewhile controllingacquisition costs.Itallowsyoutowinnew and
repeatbusinessusingapersonalizedsalesprocess,allowingyoursalesteamtoquicklyandeasilyuse
it dayin andday out. Bymeasuringthe pastand identifyingleadingindicatorsforfuture sales,it
helpsinmaximizingyoursalesteam’sperformance byreducingdistractionsandhelpingthemfocus
on the priorities.</p>
<h5>Microsoft Dynamics365 for Marketing.</h5>
<p>Dynamics365 forMarketingis a comprehensive marketingservice thatcanbe leveraged
to delightcustomersandpersonalizetheirexperiencesof yourcompany/brand.</p>
4. <h5>Microsoft Dynamics365 for CustomerService.</h5>
<p>Dynamics365 forCustomerService isanomni-channel solutiontounifythe way
customersandprospectsexperience yourbusiness. One cancreate consistencyandloyaltyatall
touch pointsacrossvariousexperience channelssuchasself-service,peer-to-peerservice,and
assistedservice.Italsoproactivelyaddressesthe issuesbydetectingthe customers’intentandsocial
sentiment.Expectanincrease inCSAT(customersatisfaction) andretentionbyproviding
personalizedandconsistentengagementsandproactive addressingof service issues.</p>
<h5>Microsoft Dynamics365 for FieldService.</h5>
<p>Dynamics365 forFieldService isthe new MicrosoftFieldService applicationwhich
drasticallyreducesyourservice costsandimprovescustomersatisfaction.</p>
<h5>Microsoft Dynamics365 for ProjectService.</h5>
<p>Dynamics365 for<strong>ProjectService Automation(PSA)</strong> letsyourunyour
project-basedbusinessmore productivelyandprofitably. Youcancreate andexecute more
profitable projectsandcustomerrelationshipsandsatisfyyourclients.</p>
<h5>Microsoft Dynamics365 for Finance andOperations.</h5>
<p>Dynamics365 forFinance and Operations,Enterprise edition(AX)offersawide varietyof
role-specificdashboardsandworkspacestomake work life easierforfolksusingdayinandday
out.</p>
<h5>Microsoft Dynamics365 for Talent.</h5>
<p>Dynamics365 forTalentbringsyour humancapital managementtothe cloudfora
mobile,employee-focused,strategicHRapproachthat helpsyoufindandhire the right people,
nurture success,anddeliverhigh-impact,sustainableresults.</p>
<h5>Microsoft Dynamics365 for Retail.</h5>
<p>It providesanintelligentplatformtoenable retailerstocombine the bestof digital and
in-store todeliverpersonal,seamless,anddifferentiatedcustomerexperiencesbyempowering
people andcapturinginsightstodrive growth.</p>
<h5>Microsoft Dynamics365 for CustomerInsights.</h5>
<p>Dynamics365 Customerinsightsisbuiltontopof Azure andCortana Intelligent.It
leveragesdataservicesandconnectsyourDynamics365 data withany otherdata source.This
enablesyoutohave a 360 viewof yourcustomerandto betterunderstandandengage with
them.</p>
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