A presentation of recent (2011) new capabilities in the solution set of C3i.

1. A Review of New Capabilities at C3i
Kevin F. Shea
Senior Clinical Solution Director
kshea@c3i-inc.com

2. Agenda
» C3i Overview
» iPad Deployment and Support
» Dalian, China Operations Center
» Turnkey Clinical Solution
» Conclusions
2 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.

3. C3i:
» Commitment to Life Sciences
» Deep Experience
» Responsive
» Adaptable
3 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.

4. C3i Overview
» Well Established
» Life Sciences Focus
» Proven and Adaptable Support Model
» Long-term Partnerships and Alliances
» Sustained Growth
» Global / Multi-lingual
4 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.

5. Global Locations, Unified Infrastructure
Denville, NJ Hyderabad, IndiaSofia, Bulgaria
Single Technology Infrastructure
Wilkes-Barre,
Pennsylvania
English &
European
Languages
English &
Indian
Languages
US
Contact
Center
European
Fulfillment
Center
US
Fulfillment
Center
Cologne, Germany
Dalian, China
2q 2011
South East
Asian
Languages
5 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.

6. New Capabilities
1. iPad Deployment and Support
2. Dalian, China Operations Center
3. Turnkey Clinical Services
6 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.

7. 1
IPAD DEPLOYMENT AND SUPPORT
7 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.

8. 8 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
iPad Appeal for Life Science Professionals
» Device is light (1.5 lbs) making it easy to
tote around
» Excellent battery life
» Instant on
» High resolution screen….can show
product features, mechanisms of action,
etc. which are visually appealing
» Easy to use…short learning curve
» Relatively inexpensive compared to
laptops/tablets
October 2011

9. Survey Results
» Survey sent to top 31 pharma
companies with a US field force -
Responses from 19 companies
» iPad was the clear favorite within
these organizations
» Deployment or planned
deployment was not limited to any
particular field force function
9 October 2011© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.

10. C3i’s iPad Services
10 October 2011
» iPad Configuration and
Deployment Services
o 3800+ devices deployed across 5
clients
o Many others in the planning stage
» Help Desk Services
» Mobile Device Management
» On-Going Hardware Support
Services
o Re-configuration
o New hires
o Termination Returns
o Coordinate warranty replacements
o Asset management services
© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.

11. 11 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
iPad Deployment Lifecycle
Deployment:
• OS Update
• Application Install
• Configuration
• Email Setup
Support:
• Asset Mgmt
• Day to Day Break/Fix
• Mobile Device Mgmt
• Servicedesk
Repair:
• Warranty Replacement
• Non-Warranty Repair

12. iPad Helpdesk Data / Call Drivers (Client #1)
12 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
After initial deployment of iPads, call spikes of 1.0 – 2.0 calls/user occurred
during the first month
October 2011

13. iPad Break/Fix Data October 2010 to July 2011)
13 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Deployed iPads
October 2011
• 3 Warranty covered incidents
• 5 Non-warranty incidents (physical damage)
• 8 Reconfigurations – syncing and PIN issues

14. 14 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Best Practices for iPad Deployment for Remote Users
Area Best Practice
Configuration
• Configure as much as possible prior to distributing to users
• Save user set up time and possible frustration
• Save servicedesk calls
• Ready to use ‘out of the box’
iTunes
• Load content prior to deployment
• Leverage iTunes library to sync content to the iPad to
insure iPad content is current
• Use individual iTunes accounts
Mobile Options
• Obtain devices with both Wi-Fi and cellular service
• Dual mode devices provide flexibility of offline or always
connected model
Mobile Device
Management
• Consider vendor/application prior to deployment
• Establish infrastructure rather than post-deployment
• Increased security policy options
• Remote access for troubleshooting

15. 15 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Considerations for iPad Deployment for Clinical Trials
Area Considerations
Security/
Validation
• Customize iPad permissions and security profile
• Utilize Mobile Device Management utility
• Remote data wipe capability
• User specific security PIN’s
• E-signatures
Applications/
Data
• Initially load fully updated applications
• Applications obtained from App Store or manually pulled
• Manage data capture locally > centrally collected
• User profile for application
• Doctor-, Patient-specific applications
Technology
Enabling
Features
• Camera / Face Time
• Patient/Doctor video interaction
• Capture image of patient inputting data
• Form Factor/Ease of Use
• Small/light with large high quality display
• Demonstrated ease of use with iOS devices

16. 2
DALIAN OPERATIONS CENTER (DOC)
16 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.
科睿特客服科技（大连）有限公司

17. 17
Dalian’s Advantages
§ Availability of key
Languages
§ Japanese
§ Korean
§ Mandarin
§ IT / BPO / Ops expertise
§ Supportive government
§ Class A IT parks
§ Cost structure
§ Ability to have a Wholly-
Owned Foreign Entity
© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. 8/15/13
Strategy – Asian Language Operations Center

18. DOC Overview
» Project initiated July2010
» Initial Focus
Ÿ Serve the Asian Market
Ÿ Clinical Call Center
Ÿ Japanese Mandarin, Cantonese, and Korean
» Go-Live April2011
» First Projects with existing client base
» Strong uptake
» Built to enable seamless extensibility
18 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.

19. 19 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Recent DOC Support Statistics

20. 3
TURNKEY CLINICAL SOLUTION
20 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.

21. Clinical Solution Background
» Small, bio-tech/biotherapeutic companies
Ÿ Minimal previous trials
Ÿ Aggressive schedule of forthcoming trials
Ÿ Multiple therapeutic areas
Ÿ Limited personnel
» C3i
Ÿ Provider of Clinical Services
Ÿ Oracle Partner
Ÿ BPO participant
Ÿ New solution offering
21 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.

22. Typical Drivers
» Cost
» Efficiency
» Expertise
» User Support
» Training
» GxP/Regulatory Compliance
» Data Management
» Information Technology
22 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.

23. Solution Overview
23 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Data Center Hosting
Site, PI, Sponsor
Training
Multi-lingual
7x24 HelpDesk
Support
Study
Close Out
Study
Development
Site Assessments
Tier 2 & 3 Technical
Support
On-Study Change
Management
Benefits
ü Ease of entry &
lower up-front
investment
ü Grows and adapts
as clients add
more studies
ü Simple: software
delivered as a
service
ü No infrastructure
ü Automatic
upgrades
Workflow
Analysis/
Management
Reporting

24. Value of Solution to Client
» Integrated solution provides real benefit to small
organizations
» Single vendor:
Ÿ One point of contact – coherent, focused
Ÿ Efficient workflow
Ÿ Enhanced cooperation
Ÿ Deep understanding of client’s processes, strengths,
weaknesses
Ÿ Advantageous economics
» Shared growth potential for client and vendor
24 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.

25. Thank you
Kevin F. Shea
+1 610-772-5726
kshea@c3i-inc.com
Please stop by C3i’s Booth
#309 if you have any
questions and to learn more
about our solutions
25 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.