2. B2C Content Programmes
• Provide valuable information, content, entertainment to your
prospects and customers
• Create an ongoing conversation with them where possibe
• Address wider customer needs – beyond what your
product/service does
• Give them what they want i.e. deals/discounts/extended service,
engagement etc..
• Create awareness of products, services, organisation, people
• Be transparent in terms of customer service, company
information etc..
• Actively seek network effects and customer validations