SlideShare uma empresa Scribd logo
1 de 18
SAP Customer Relationship Management Ideas for Today and Tomorrow
For AES Solutions Pvt Ltd By Keynes Austin
Learning Points ,[object Object],[object Object]
Recommended  ,[object Object],[object Object],[object Object],[object Object]
Marketing Planning & Campaign Management Austin Ltd needs to develop a marketing plan including two campaigns to increase its LCD TV Sales in Chennai.
Marketing Planning ,[object Object],[object Object],[object Object]
Campaign Management ,[object Object],[object Object],[object Object]
Campaign Management in CRM
Marketing Planning in CRM
Overview of Marketing Structure Elements
Structure of Marketing Planner
Target Group Determination
Business Partner Segmentation
Campaign Execution
Example: Telemarketing Campaign
Analysis – Campaign Phases
References HTTP://WWW.4shared.com/dir/12395402/8e1e283b/SAP_CRM.html
Thank You  for  Listening You can reach me anytime !!!

Mais conteúdo relacionado

Mais procurados

Mais procurados (20)

Sap overview
Sap overviewSap overview
Sap overview
 
Sap S4 HANA Everything You Need To Know
Sap S4 HANA Everything You Need To Know Sap S4 HANA Everything You Need To Know
Sap S4 HANA Everything You Need To Know
 
Configure and customize automatic credit management
Configure and customize automatic credit managementConfigure and customize automatic credit management
Configure and customize automatic credit management
 
Sap modules-overview
Sap modules-overviewSap modules-overview
Sap modules-overview
 
SAP S/4HANA Cloud
SAP S/4HANA CloudSAP S/4HANA Cloud
SAP S/4HANA Cloud
 
Moving to SAP S/4HANA
Moving to SAP S/4HANAMoving to SAP S/4HANA
Moving to SAP S/4HANA
 
Decoding SAP S/4HANA System Conversion
Decoding SAP S/4HANA System ConversionDecoding SAP S/4HANA System Conversion
Decoding SAP S/4HANA System Conversion
 
SAP S4HANA : Learn From Our Implementation Journey
SAP S4HANA : Learn From Our Implementation JourneySAP S4HANA : Learn From Our Implementation Journey
SAP S4HANA : Learn From Our Implementation Journey
 
Presentation introduction to sap
Presentation introduction to sapPresentation introduction to sap
Presentation introduction to sap
 
SAP Sapsuccessfactors Introduction
SAP Sapsuccessfactors  Introduction SAP Sapsuccessfactors  Introduction
SAP Sapsuccessfactors Introduction
 
SAP Project Systems with Success Factors
SAP Project Systems with Success FactorsSAP Project Systems with Success Factors
SAP Project Systems with Success Factors
 
SAP ERP: Introduction
SAP ERP: IntroductionSAP ERP: Introduction
SAP ERP: Introduction
 
SAP Basics and Overview
SAP Basics and OverviewSAP Basics and Overview
SAP Basics and Overview
 
S4HANA Migration Overview
S4HANA Migration OverviewS4HANA Migration Overview
S4HANA Migration Overview
 
Intro Microsoft Dynamics 365
Intro Microsoft Dynamics 365Intro Microsoft Dynamics 365
Intro Microsoft Dynamics 365
 
Project kick off
Project kick offProject kick off
Project kick off
 
S/4HANA Finance: New Features and Functionality
S/4HANA Finance: New Features and FunctionalityS/4HANA Finance: New Features and Functionality
S/4HANA Finance: New Features and Functionality
 
Presentation sap
Presentation sapPresentation sap
Presentation sap
 
Sap fi overview
Sap fi overviewSap fi overview
Sap fi overview
 
Sap Implementation Presentation
Sap Implementation PresentationSap Implementation Presentation
Sap Implementation Presentation
 

Destaque

Destaque (19)

SAP_CRM
SAP_CRMSAP_CRM
SAP_CRM
 
SAP CRM PRESENTATION 1
SAP CRM PRESENTATION 1SAP CRM PRESENTATION 1
SAP CRM PRESENTATION 1
 
The Basics Of CRM
The Basics Of CRMThe Basics Of CRM
The Basics Of CRM
 
Sap Crm
Sap   CrmSap   Crm
Sap Crm
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
SAP CRM 7.0 Training
SAP CRM 7.0 TrainingSAP CRM 7.0 Training
SAP CRM 7.0 Training
 
Srm Presentation
Srm PresentationSrm Presentation
Srm Presentation
 
Salesforce Presentation
Salesforce PresentationSalesforce Presentation
Salesforce Presentation
 
Microsoft Dynamics CRM 2015 Pre-sales Presentation Material
Microsoft Dynamics CRM 2015 Pre-sales Presentation MaterialMicrosoft Dynamics CRM 2015 Pre-sales Presentation Material
Microsoft Dynamics CRM 2015 Pre-sales Presentation Material
 
Crm final ppt
Crm final pptCrm final ppt
Crm final ppt
 
SAP CRM PRESENTATION 2
SAP CRM PRESENTATION 2SAP CRM PRESENTATION 2
SAP CRM PRESENTATION 2
 
The Great Connector - A Salesforce CRM Presentation
The Great Connector - A Salesforce CRM PresentationThe Great Connector - A Salesforce CRM Presentation
The Great Connector - A Salesforce CRM Presentation
 
Sugar Crm Marketing Industries Presentation - 0 Overview
Sugar Crm Marketing Industries Presentation - 0 OverviewSugar Crm Marketing Industries Presentation - 0 Overview
Sugar Crm Marketing Industries Presentation - 0 Overview
 
Sap sd notes
Sap sd notesSap sd notes
Sap sd notes
 
Get to know Microsoft Dynamics CRM 2013 (plus Mobile app)
Get to know Microsoft Dynamics CRM 2013 (plus Mobile app)Get to know Microsoft Dynamics CRM 2013 (plus Mobile app)
Get to know Microsoft Dynamics CRM 2013 (plus Mobile app)
 
Salesforce winter 16 release
Salesforce winter 16 releaseSalesforce winter 16 release
Salesforce winter 16 release
 
Biswajit crm
Biswajit crmBiswajit crm
Biswajit crm
 
Решения Sap для банковского сектора
Решения Sap для банковского сектораРешения Sap для банковского сектора
Решения Sap для банковского сектора
 

Semelhante a SAP CRM Overview

ARMS_Corporate Presentation
ARMS_Corporate PresentationARMS_Corporate Presentation
ARMS_Corporate Presentation
Anand Murali
 
PPC Management Service.pdf
PPC Management Service.pdfPPC Management Service.pdf
PPC Management Service.pdf
Anisa Jahan
 

Semelhante a SAP CRM Overview (20)

Understanding CRM & CX
Understanding CRM & CXUnderstanding CRM & CX
Understanding CRM & CX
 
CRM
CRMCRM
CRM
 
Crm unit 4 crm planning and implementation
Crm unit 4 crm planning and implementationCrm unit 4 crm planning and implementation
Crm unit 4 crm planning and implementation
 
CRM Program Playbook
CRM Program PlaybookCRM Program Playbook
CRM Program Playbook
 
Grey Worldwide: Strategic Repositioning Through CRM
Grey Worldwide: Strategic Repositioning Through CRMGrey Worldwide: Strategic Repositioning Through CRM
Grey Worldwide: Strategic Repositioning Through CRM
 
ARMS_Corporate Presentation
ARMS_Corporate PresentationARMS_Corporate Presentation
ARMS_Corporate Presentation
 
Crm How To June 2008
Crm How To June 2008Crm How To June 2008
Crm How To June 2008
 
Marketing Operations Grid
Marketing Operations GridMarketing Operations Grid
Marketing Operations Grid
 
Scoping slide crm
Scoping slide crmScoping slide crm
Scoping slide crm
 
Sales with sap crm 2007 overview presentation
Sales with sap crm 2007   overview presentationSales with sap crm 2007   overview presentation
Sales with sap crm 2007 overview presentation
 
Stream:20 Digital Consulting - Intro and overview
Stream:20 Digital Consulting - Intro and overviewStream:20 Digital Consulting - Intro and overview
Stream:20 Digital Consulting - Intro and overview
 
Fore Cis Crm
Fore Cis CrmFore Cis Crm
Fore Cis Crm
 
BDS Marketing Automotive Services
BDS Marketing Automotive ServicesBDS Marketing Automotive Services
BDS Marketing Automotive Services
 
CRM Creating Customer Advoacates[1]
CRM Creating Customer Advoacates[1]CRM Creating Customer Advoacates[1]
CRM Creating Customer Advoacates[1]
 
Customer relationship management unit 1 introduction
Customer relationship management  unit 1 introductionCustomer relationship management  unit 1 introduction
Customer relationship management unit 1 introduction
 
Customer Relationship Management unit 1 introduction
Customer Relationship Management unit 1 introductionCustomer Relationship Management unit 1 introduction
Customer Relationship Management unit 1 introduction
 
What should your marketing team look like?
What should your marketing team look like?What should your marketing team look like?
What should your marketing team look like?
 
PPC Management Service.pdf
PPC Management Service.pdfPPC Management Service.pdf
PPC Management Service.pdf
 
Optimize Your Asset Management Marketing Performance and Increase Client Acqu...
Optimize Your Asset Management Marketing Performance and Increase Client Acqu...Optimize Your Asset Management Marketing Performance and Increase Client Acqu...
Optimize Your Asset Management Marketing Performance and Increase Client Acqu...
 
Erpisto no1 chatbots-enabled manufacturing erp software in saudi arabia 20 june
Erpisto  no1 chatbots-enabled manufacturing erp software in saudi arabia 20 juneErpisto  no1 chatbots-enabled manufacturing erp software in saudi arabia 20 june
Erpisto no1 chatbots-enabled manufacturing erp software in saudi arabia 20 june
 

SAP CRM Overview