1. Amazon started in 1995 as an online bookstore and has since expanded into various product categories like electronics, fashion, toys, and home goods. It has grown to be one of the largest online retailers in the world.
2. The document outlines Amazon's history and milestones from 1995 to present day. Key events include launching international sites in the UK and Germany in 1998, acquiring Whole Foods Market for $13.7 billion in 2017, and achieving $10.88 billion in sales in the third quarter of 2006.
3. Today, Amazon has over 76 million active customer accounts worldwide and employs tens of thousands of people across its global offices, fulfillment centers, and other facilities. It continues to
45. * North America and International Retail
* Sell Services
* E-commerce Platform
* Worldwide Operations and Customer Service
* Amazon Web Services
* Digital
* Finance and Administration
* Human Resources
* Legal
46. * Health Care
* Time off
* Savings Plan
* Employee Stock
* Relocation Assistance
60. Accenture and AWS
Adobe and AWS
CA and AWS
Capgemini and AWS
Citrix and AWS
ESRI and AWS
Facebook and AWS
Microsoft and AWS
SUSE and AWS
Force.com toolkit for
Amazon web services
IBM and AWS
Oracle and AWS
Red Hat Enterprise
Linux on Amazon
EC2
SAP and AWS
Symantec and AWS
62. Amazon in its early days spent
heavily on advertising during the
dot-com boom. In 1999, it spent
$37
million
on
advertising, according to TNS
Media Intelligence. It soon began
cutting ad spending to steer that
money into customer lures like
free service. In 2007, it spent just
$1.5
million
on
advertising,
according
to
Nielsen. In 2008, that jumped
to $4 million.
68. Figure 1
The table shows how Amazon outperformed other companies
when it comes to customer satisfaction as assessed by the American
Customer Satisfaction Index .
69. Figure 2
The table shows the total earnings each commercial website gains
per viewer.
70.
71. also known as
Distribution Channel
is a set of
interdependent
organizations
participating in the
process of making
a product or
service
available for use
or consumption.
72. a system of partnership and
alliances that a firm creates to
source, augment and deliver
it’s offerings.
73. It serves as an agent
that
searches
for
customers
and
negotiate
on
the
producer’s behalf but do
not take title to the goods,
they also utilize pull-pull
strategy and undergoes
physical flow in distributing
the products.
83. 1. Gather information about potential and current customers, competitors and
other actors and forces
2. Develop and disseminate persuasive communications
3. Negotiate and reach agreements
4. Place orders
5. Acquire funds to finance inventories
6. Risks connected with carrying out channel work.
7. Provide for the successive storage
8. Provide for buyers’ payment of their bills
9. Oversee actual transfer of ownership
84.
85.
86.
87.
88. Amazon is a non-store retailer which uses
direct marketing.
89. Amazon offers a very broad breadth
and depth of products to the market.
91. Getting the right goods to the right places
at the right time for the least cost.
92. Amazon uses integrated logistics system
(ILS) , which include materials management ,
material flow systems and physical distribution aided
by information technology.
93.
94. Fulfillment
by
Amazon
(FBA) enables merchants to
store inventory and fulfill
orders from an Amazon.com
fulfillment center.
Amazon offers warehousing
and order-fulfillment for third
party sellers including large
companies such as Target
Corporation.
105. Shipping & Delivery
Amazon.com gladly accepts orders from all around the
globe. The customer can check the shipping rates and
times specifically of his order and time to delivery.
Amazon works with UPS International post service.
106. Amazon’s shipment fee and duration:
**Shipping Rates to Asia & Pacific Islands
Your total shipping cost is calculated by adding the "Per Shipment" cost and the
"Per Item" cost. If the "Per Item" cost is listed in terms of price per pound, you
can check the weight on the item's detail page.
Destination Country
Philippines
Standard Shipping (business
Expedited Shipping
days)
(business days)
18 to 26
5 to 10
Priority Shipping
3 to 6
110. North America segment sales, representing the Company’s
U.S. and Canadian sites, were $7.21 billion, up 45%
from fourth quarter 2009.
111. International segment sales, representing the Company’s U.K.,
German, Japanese, French, Chinese and new
Italian sites, were $5.74 billion, up 26% from fourth
quarter 2009. Excluding the unfavorable impact from
year-over-year changes in foreign exchange rates throughout
the quarter, sales grew 29%.
112. Amazon has come a long way since it launched in 1995
* Over 76 million active user accounts and
active seller customers as of today.
1.3
113. Amazon employs tens of
thousands around the world.
Headquarters
in
Seattle,
Washington,
USA, we also have offices,
fulfillment centers, customer
service centers, data centers,
and software development
centers
around
the
globe.
119. WEAKNESSES
1. Only online presence
2. Selling at zero margins
3. Free shipping can cause profit loss.
4. Markets who are not reached by the
internet.
120. 1. Cost leadership
strategy
2. Superior quality
services and products.
3. Strategic
acquisitions
4. Efficient
distribution &
logistics
5. Economies of
Scope
6. Low Prices
7. Innovative new
offerings
8. Ease of
Shopping
9. Huge global brand
121. TOWS
THREATHS
OPPORTUNITIES
1. Online Security
1. Online Payment System
2. Legislation against tax avoidance
2. Release more of its own brand
products and services
3. Regional lowcost online retailers
4. Increasing transportation cost
5. HIgh delivery time and cost
6. Possible difficulty in segmenting
ang targeting
3. Increase services and product
portfolio through acquisitions
4. Open more online stores in other
countries.
5. Physical presence
6. Very large market segment
7. Brand loyal customers
WEAKNESSES
STRENGTHS
1. Only online presence
2. Selling at zero margins
1. Cost leadership strategy
3. Free shipping can cause profit loss.
2. Superior quality services and
products.
4. Markets who are not reached by
the internet.
3. Strategic acquisitions
4. Efficient distribution & logistics
5. Economies of Scope
6. Low Prices
7. Innovative new offerings
8. Ease of Shopping
9. Huge global brand
122. Whether you are an individual contributor or the
manager of a large team, you are an Amazon
leader. These are our leadership principles and every
Amazonian is guided by these principles.
123. Leaders start with the
customer and work
backwards.
They
work vigorously to
earn
and
keep
customer
trust.
Although
pay
attention
to
competitors,
they
.
124. Leaders are owners.
They think long term
and
don’t
sacrifice
long-term
value
for
short-term results. They
act on behalf of the
entire
company, beyond just
their own team. They
never say “that’s not my
job."
125. Leaders expect and require innovation and
invention from their teams and always find ways to
simplify. They are externally aware, look for new ideas
from everywhere, and are not limited by “not invented here."
126. Are Right, A Lot
Leaders are right a lot.
They
have
strong
business judgment and
good instincts.
127. Hire and Develop the Best
Leaders raise
the
performance
bar with every
hire
and
promotion. They
recognize
exceptional
talent,
and
willingly move
them
throughout the
organization.
128. Leaders are continually raising the bar and
driving their teams to deliver high quality
products, services and processes. Leaders
ensure that defects do not get sent
down the line and that problems are fixed
so they stay fixed.
129. Thinking small is a selffulfilling prophecy. Leaders
create and communicate a
bold direction that inspires
results.
They
think
differently and look around
corners for ways to serve
customers.
130. Bias for Action
Speed matters in business. Many
decisions and actions are reversible
and do not need extensive study. We
value calculated risk taking.
131. Frugality
We try not to spend money
on things that don’t matter
to
customers.
Frugality
breeds
resourcefulness, self-sufficiency,
and invention. There are no extra
points for headcount, budget
size, or fixed expense.
132. Leaders come forward with problems or information,
even when doing so is awkward or embarrassing. Leaders
benchmark themselves and their teams against the best.
133. Earn Trust of Others
Leaders
are
sincerely
open-minded,
genuinely listen, and are willing to examine
their strongest convictions with humility.
135. Have Backbone; Disagree
and Commit
Leaders are obligated to respectfully challenge decisions
when they disagree, even when doing so is uncomfortable or
exhausting. Once a decision is determined, they
commit wholly.
136. Leaders focus on the key inputs for their business and
deliver them with the right quality and in a timely fashion.
Despite setbacks, they rise to the occasion and never settle.