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1. Histograms
An important aspect of total quality is the identification and control of all the sources of
variation so that processes produce essentially the same result again and again. A histogram
is a tool that allows you to understand at a glance the variation that exists in a process.
Although the histogram is essentially a bar chart, it creates a “lumpy distribution curve” that
can be used to help identify and eliminate the causes of process variation. Histograms are
especially useful in the measure, analyze and control phases of the Lean Six Sigma
methodology.
What can it do for you?
 A histogram will show you the central value of a characteristic produced by your
process, and the shape and size of the dispersion on either side of this central value.
 The shape and size of the dispersion will help identify otherwise hidden sources of
variation.
 The data used to produce a histogram can ultimately be used to determine the
capability of a process to produce output that consistently falls within specification limits.

2. How do you do it?
1. Decide which Critical-To-Quality (CTQ) characteristic you wish to examine. This CTQ
must be measurable on a linear scale. That is, the incremental value between units of
measurement must be the same. For example, a micrometer or a thermometer or a
stopwatch can produce linear data. Asking your customers to rate your performance from
“poor” to “excellent” on a five-point scale probably will not.
2. Measure the characteristic and record the results. If the characteristic is continually being
produced—such as voltage in a line or temperature in an oven, or if there are too many
items being produced to measure all of them, you will have to sample. Take care to
ensure that your sampling is random.
3. Count the number of individual data points. Add the values for each of the data points and
divide by the number of points. This is the mean (or average) value.
4. Determine the highest data value and the lowest data value. Subtract the lower number
from the higher. This is the range.
5. The next step is determining how many “classes” or bars your histogram should have.
To make an initial determination, you can use this table:
Number of Number of
data points classes
under 50 5 to 7
50 to 100 6 to 10
100 to 250 7 to 12
over 250 10 to 20
6. Divide the range by the trial number of classes you selected. The resulting number will be
your trial class interval (the horizontal graduation or width) for each bar on your chart. You
may round or simplify this number to make it easier to work with, but the total number of
classes should be within those shown above.
In determining the number of classes and the class interval, consider how you are
measuring data. Increase or decrease the number of classes or modify the class interval
until there is essentially the same number of measurement possibilities in each class.
7. Determine the class boundaries. You can do this by starting at the center of the range. If
you have an odd number of classes, center the middle class approximately at the mid-
point of the range, then alternately add or subtract the class interval to define the other
class boundaries. If you have an even number of classes, begin the process of adding or
subtracting the class interval at approximately the center of the range.

3. 8. Tally the number of data points that fall in each of the classes. Add the frequency totals
for each class. This number should equal the total number of data points. Divide the
number of data points in each class by the total number of data points. This will give you
the percentage of points falling in each class. Add the percentages of all the classes. The
result should be approximately 100.
9. Graph the results by beginning with the lowest measurement-value class. Make the bar
height correspond to the percentage of data points that fall in that class. Draw the bar for
the second class to the right and touching the first bar. Again, make the height
correspond to the percentage of data points in that class. Continue in this way until you
have drawn in all the classes.
10. Draw a vertical dotted line through your histogram to represent the mean value of all your
data points.
11. If there are specification limits for the characteristic you are studying, indicate them as
vertical lines as well.
12. Title and label your histogram.
Now what?
The shape that your histogram takes tells a lot about your process. Often, it will tell you to dig
deeper for otherwise unseen causes of variation.
The symmetrical or
bell-shaped type of
histogram:
The mean value is in
the middle of the
range of data.
The frequency is high
in the middle of the
range and falls off
fairly evenly to the
right and left.
This shape occurs
most often.

4. The “comb” or multi-modal
type of histogram:
Adjacent classes alternate higher
and lower in frequency.
This usually indicates a data
collection problem. The problem may
lie in how a characteristic was
measured or how values were
rounded.
It could also indicate an error in the
calculation of class boundaries.
If the distribution of frequencies is
shifted noticeably to either side of the
center of the range, the distribution is
said to be skewed.
When the histogram is
positively skewed
The mean value is to the left of the
center of the range, and the frequency
decreases abruptly to the left but gently
to the right.
This shape normally occurs when the
lower limit, the one on the Left, is
controlled either by specification or
because values lower than a certain
value do not occur for some other reason.
If the skewness of the
distribution is even more
extreme, a clearly
asymmetrical, precipice-type
histogram is the result.
This shape frequently occurs when a
100% screening is being done for one
specification limit.

5. If the classes in
the center of the
distribution have
more or less the
same frequency,
the resulting
histogram looks
like a plateau.
This shape occurs
when there is a mixture
of two distributions with
different mean values
blended together.
Look for ways to stratify the data to separate the two distributions. You can then produce two
separate histograms to more accurately depict what is going on in the process.
If two
distributions with
widely different
means are
combined in one
data set, the
plateau splits to
become twin
peaks.
The two separate
distributions become
much more evident
than with the plateau.
Examining the data to
identify the two
different distributions
will help you
understand how
variation is entering
the process.

6. If there is a small,
essentially
disconnected
peak along with
a normal,
symmetrical
peak, this is
called an
isolated-peak
histogram.
It occurs when there is
a small amount of data
from a different
distribution included in
the data set. This
could also represent a
short-term process
abnormality, a
measurement error or
a data collection
problem.
If specification limits are
involved in your process, the
histogram is an especially
valuable indicator for corrective
action.
The histogram shows
that the process is
centered between the
limits with a good margin on
either side. Maintaining the
process is all that is needed.

7. When the
process
is
centered
but with
no
margin, it
is a good
idea to work
at reducing
the variation
in the
process
since even a
slight shift in
the process
center will
produce
defective
material.
A process that
would have
produced material
within specification
limits if it were
centered is shifted
to the left.
Action must be
taken to bring
the mean
closer to the
center of the
specification
limits.

8. A histogram that
shows a process that
has too much variation
to meet specifications
no matter how it is
centered.
Action must be taken to
reduce variation in this
process.
A process that is both shifted, in this
case to the right, and has too much
variation.
Action is necessary to both center the process
and reduce variation.
Conclusion:
A histogram is a picture of the statistical variation
in your process. Not only can histograms help
you know which processes need improvement,
they can also help you track that improvement.
Steven Bonacorsi is the President of the International Standard for Lean Six
Sigma (ISLSS) and Certified Lean Six Sigma Master Black Belt instructor and
coach. Steven Bonacorsi has trained hundreds of Master Black Belts, Black
Belts, Green Belts, and Project Sponsors and Executive Leaders in Lean Six
Sigma DMAIC and Design for Lean Six Sigma process improvement
methodologies.
Author for the Process Excellence Network (PEX
Network / IQPC). FREE Lean Six Sigma and BPM
content
International Standard for Lean Six Sigma
Steven Bonacorsi, President and Lean Six Sigma Master Black Belt
47 Seasons Lane, Londonderry, NH 03053, USA
Phone: + (1) 603-401-7047
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