Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987 Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network. Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net

1. Detailed Data
Collections
GEAE Account
Project Leader: Richard Burton
SDL/GB
Start Date: May 14, 2002
Master Black Belt: Steven Bonacorsi

2. Six Sigma in Action
Deployment Data
Collection
Customer Profile – 18,000 seat Aircraft Engines Manufacturing & Service Company
Business Problem & Impact Process Capability – Before
Current tracking of GEAE end user data conversion details
involves both the technicians & customer completing a full 0.16
page of handwritten notes that takes between 2 – 5 minutes of Sigma
non-value added production time per call.
Measure & Analyze
Data Collection: Speed of recording data on all calls was
measured. The existing process sigma was 1.5
Root Causes: Antiquated collection methods & the qty of
details recorded. Process Capability – After
Improve & Control
Script used as part of the data backup process, now collects all
the critical fields automated, then e-mails details to both 7.0
Sigma
customer and support staff.
Results/Benefits
After the 3 month project, the customer saved US$15.6K, with
now zero labor hours applied in the collection of deploy details
A savings of US$15.6K in 2002!