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by Jim Foley
© 2013 Worth Publishers
Chapter 11
Motivation
and Work
For example, Aron Ralston
found the motivation to cut off
his own arm when trapped on a
cliff in Utah in 2003.
What motivated him to do this?
Hunger? The drive to survive?
Motivation
Motivation refers to a
need or desire that
energizes behavior and
directs it towards a
goal.
Do Instincts Direct Human Behavior?
An instinct is a fixed (rigid and predictable) pattern of
behavior that is not acquired by learning and is likely
to be rooted in genes and the body.
Instinctual
nesting
Human
“nesting”
behavior
Instincts  Evolutionary Perspective
Other species have genetically
programmed instincts
“motivating” their actions.
Do humans?
Human babies show certain
reflexes, but in general, our
behavior is less prescribed by
genetics than other animals.
We may, however, have general
patterns of behavior which can be
explained as emerging through
natural selection.
Instinct theory has given way to
evolutionary theory in explaining
human behavior.
 A drive is an aroused/tense state related to a physical
need such as hunger or thirst.
 Drive-reduction theory refers to the idea that humans
are motivated to reduce these drives, such as eating to
reduce the feeling of hunger. This restores
homeostasis, a steady internal state.
Drive Reduction
Drives “Push” and Incentives “Pull”
Drives are based
on inner needs
and can be seen
as a force
“pushing” from
inside of us.
Incentives are
external stimuli
that either
appeal to our
needs or trigger
our aversive
feelings, and can
be used to “pull”
us in our
actions.
For example:
we have a drive to have food, or money we can exchange for
food.
employers can use the prospect of a raise in (or elimination
of) salary as an incentive for us to follow employer goals and
policies.
Hierarchy of
Needs/Motives
In 1943, Abraham
Maslow proposed
that humans
strive to ensure
that basic needs
are satisfied
before they find
motivation to
pursue goals that
are higher on this
hierarchy.
Receptors throughout the digestive system monitor levels
of glucose and send signals to the hypothalamus in the
brain.
The Hypothalamus and Hunger
The
hypothalamus
then can send
out appetite-
stimulating
hormones, and
later, after
eating,
appetite-
suppressing
hormones.
How much do we eat?
Eating depends in part on
situational influences. Social facilitation: the
presence of others
accentuates our typical
eating habits
 Unit bias: we may eat only
one serving/unit (scoop,
plateful, bun-full) of food,
but will eat more if the
serving size is larger
 Buffet effect: we eat more
if more options are
available
Regulating Weight
 When a person’s weight drops or
increases, the body responds by
adjusting hunger and energy use
to bring weight back to its initial
stable amount.
 Most mammals, without
consciously regulating, have a
stable weight to which they keep
returning. This is also known as
their set point.
 A person’s set point might rise
with age, or change with
economic or cultural conditions.
Therefore, this “set point” of
stable weight is more of a
current but temporary “settling
point.”
Variations from the Norm of Body
Weight
 In some cases, the set
point of a person’s body
weight drifts from a
healthy weight.
 Psychological disorders of
eating can override this
set point, ignore
biological signals, and
lead to extreme weight
loss.
 In other cases, the set
point seems to drift
upward. Biological
tendencies can lead to
increased weight that is
hard to lose, leading to
obesity.
How does obesity develop,
and why is it hard to change?
 It was adaptive for our
ancestors to crave energy-rich
food when available.
Problem: energy-rich ‘junk’
food is now easily available,
and cheaper than healthy food
 It is adaptive to slow down our
burning of fat when food is
scarce.
Problem: in poverty or in
crash diets, our body can slow
down weight loss
Obesity and Weight
Control
Physiology of Obesity
Once a person is obese,
losing weight is not so
easy as “just eating less.”
Fat has a lower
metabolic rate then other
tissue, so a person might
gain weight when eating
“normally.”
Eating less to lose
weight slows metabolism.
This prevents weight loss,
and ensures weight gain
when returning to a
normal diet.
Even if weight loss
succeeds, a formerly
obese person will have to
eat less than an average
person just to prevent
weight gain.
Hormones and Sexual Motivation
Sexual motivation may have evolved
to enable creatures to pass on their
genes. Sexual desire and response is
not as tied to hormone levels in
humans as it is in animals.
During ovulation, women show a rise
in estrogen and also in testosterone.
As this happens, sexual desire rises
in women and also in the men around
them (whose testosterone level rises).
Low levels of testosterone can
reduce sexual motivation.
Imagined Stimuli
The brain is involved in
sexuality; people with no
genital sensation (e.g. spinal
cord injuries) can feel sexual
desire.
The brain also contains
dreams, memories, and
fantasies that stimulate
sexual desire.
Fantasies are not just a
replacement for sexual
activity; they often
accompany sex.
The Effect of External Stimuli
All effects of external stimuli on
sexual behavior are more
common in men than in women.
The short-term effect of
exposure to images of nudity
and sexuality increases sexual
arousal and desire.
Possible dangers include:
the distortion of our ideas of
what is appropriate and
effective for mutual sexual
satisfaction.
the habit of finding sexual
response through idealized
images may lead to decreased
sexual response to real-life
sexual partners.
Origins of Sexual Orientation
 Theories suggesting that
sexual preference is related
to parenting behaviors or
childhood abuse are not
supported by evidence.
 Differences appear to begin
at birth. This could be genetic,
or it could be caused by
exposure to hormones or
antigens in the womb.
 The fraternal birth order
effect: being born after a
brother increases the
likelihood of being gay.
Cause or Effect?
The brain and other
differences in sexual
orientation
Heterosexual men have a
certain cell cluster in the
hypothalamus that, on
average, is larger than in
gay men and in women.
Gay men are more likely
than straight men to be
poets, fiction writers,
artists, and musicians.
Genetics and Homosexuality
 In fruit flies, a difference in one gene
determined sexual orientation and behavior.
 Homosexuality seems to run in families and
among identical twins, but still emerges
spontaneously, even in one of a pair of twins.
 Genes related to homosexuality could be
passed on by siblings or by people not living
exclusively according to their sexual
orientation.
Homosexuality and Gender
 Hormones that affect gender may also affect sexual orientation.
 In mammals, female fetuses exposed to extra testosterone, and
male fetuses exposed to low levels of testosterone, often grow
up with:
 bodies, brains, and faces with traits of the opposite sex.
 the sexual attraction expected of the opposite sex to one’s
own sex.
Another Motivation: “To Belong”
What do people need
besides food and sex?
Aristotle: friends
Alfred Adler: community
In Middle English, to be
wretched [wrecche] means
to “be without kin nearby”
Roy Baumeister, Mark
Leary, and Abraham
Maslow:
“To Belong.” Belonging refers to being
connected to others; part of
a group or family or
community.
Why do we have
a need to
belong?
Balancing Bonding with Other Needs
 The need to bond with others
is so strong that we can feel
lost without close
relationships.
 However, we also seem to
need autonomy and a sense
of personal
competence/efficacy.
There a tension between “me”
and “us,” but these goals can
work together.
 Belonging builds self-esteem,
and prepares us for confident
autonomy.
The Need to Belong Leads to:
loyalty to friends,
teams, groups, and
families.
However, the need to
belong also leads to:
• changing our
appearance to win
acceptance.
• staying in abusive
relationships.
• joining gangs,
nationalist groups, and
violent organizations.
Social Networking =
Social Connection?
 Connecting online can be
seen as taking turns
reading brief words about
each other, or as an
experience of connection
and/or belonging.
 Portrayal of one’s self
online is often close to
one’s actual sense of self.
 Use of social networking
can become a compulsion,
sacrificing face-to-face
interaction and in-depth
conversation.
Another Area of Motivation: Work
Why do we work…only for money and other incentives?
The income from work can indirectly satisfy the drive for food
and shelter.
Some are driven by achievement motivation.
In rare cases, the goals and activities of work can feel like a
calling, a fulfilling and socially useful activity. Some people may
seek the optimal work experience called “flow.”
feeling purposefully
engaged, deeply
immersed, and
challenged
“The best moments in our lives are not
the passive, receptive, relaxing times …
the best moments usually occur when a
person’s body or mind is stretched to its
limits in a voluntary effort to accomplish
something difficult and worthwhile.”
From Flow, by Mihaly Csikszentmihalyi
Personnel Psychologists’ Work
All of the below are potential areas of research
and consultation for personnel psychologists.
Strengths refer to enduring
qualities that can be
productively applied.
Personnel psychologists
such as Mary Tenopyr have
done research to find which
strengths predict success at
various jobs.
This research can be used
to develop procedures for
selecting applicants that
have the right strengths for
a job.
Selecting, Hiring and
Placing Employees
Personnel psychologists can
help find the right person
for the right job. This
involves:
analyzing the content of
the job to be filled.
developing tools and
procedures for assessing
potential employees, and
for selecting the ones that
fit the job.
helping to optimize worker
placement and promotion.
Which employees
will do the job
well?
How do we select the right applicants?
 To get the information which would
predict future job performance,
personnel psychologists recommend:
 Still, employers rely on an informal
interview to get a “feel” for the
applicant.
Interviewers overestimate their ability to
“read” people because of four errors:
1.valuing intentions rather than habits.
2.neglecting to recall bad “reads” such as
past interviewees who failed or quit.
3.seeing interview behavior as a
predictor of job behavior.
4.using prejudgments to interpret
interviewee behavior.
 aptitude tests
 job knowledge
tests
 work samples
 past job
performance
The
interviewer
illusion/
fallacy
Maximizing worker motivation,
satisfaction, and productivity
Understanding organizational
structures and dynamics
Facilitating organizational change
Improving teamwork and leadership
Organizational Psychology
Organizational
psychology:
studying and
consulting about
how worker
productivity and
motivation is
affected by
different patterns
of worker-
management
engagement,
leadership, and
teamwork
Goals of Organizational
Psychology Research
28
Grit:
Motivation to Achieve
and Self-Discipline to
Succeed
Organizational psychologists
work in part to maximize
motivation and put it to use for
employers.
Success in careers and
organizations may be caused in
part by people with grit, who
stick to a goal when others
would have quit.
Grit refers to a combination
of desire for achievement
and the ability/willingness to
persist at hard work.
 Achievement in most fields of
work may seem like a function of
talent; however, Thomas Edison
noted that, “genius is 1 percent
inspiration, 99 percent
perspiration.”
 Talent itself can be a result of
perseverance. According to the
“ten year rule,” it takes about
ten years of hard work to
become a skilled expert in a field.
 Success in work is predicted
more by self-discipline than by
intelligence test scores.
Satisfaction & Engagement
Because a happy worker is a productive worker,
organizational psychologists study factors related to
employee satisfaction, such as whether a worker:
feels that they personally matter to the organization
and to other people.
feels a sense that effort pays off in the quality of the
work and in rewards such as salary and benefits.
Employees who are
satisfied in an organization
are likely to stay longer.
Employees who are more
engaged (connected,
passionate, and energetic)
get more work done.
Many employees are engaged
(connected, passionate, and
energetic about the
companies/organizations they
work for).
Some are not engaged; they
show up and get tasks done
but show little passion or
energy.
Others are actively
disengaged; they are
unhappy, alienated, and not
invested, even undermining
what people are trying to
accomplish.
Employee Engagement: Three Levels
Organizational
psychologists find that
people are most engaged in
work when they:
know what is expected of
them.
have the materials they
need to do the work.
have opportunities to
excel.
feel fulfilled.
feel part of something
important.
have opportunities to
grow/develop in the job.
Human Factors: Work that Fits People
The psychology of human factors:
taking the design of the body and the
functioning of the mind into account
when designing products and
processes.

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11

  • 1. PowerPoint® Presentation by Jim Foley © 2013 Worth Publishers Chapter 11 Motivation and Work
  • 2. For example, Aron Ralston found the motivation to cut off his own arm when trapped on a cliff in Utah in 2003. What motivated him to do this? Hunger? The drive to survive? Motivation Motivation refers to a need or desire that energizes behavior and directs it towards a goal.
  • 3. Do Instincts Direct Human Behavior? An instinct is a fixed (rigid and predictable) pattern of behavior that is not acquired by learning and is likely to be rooted in genes and the body. Instinctual nesting Human “nesting” behavior
  • 4. Instincts  Evolutionary Perspective Other species have genetically programmed instincts “motivating” their actions. Do humans? Human babies show certain reflexes, but in general, our behavior is less prescribed by genetics than other animals. We may, however, have general patterns of behavior which can be explained as emerging through natural selection. Instinct theory has given way to evolutionary theory in explaining human behavior.
  • 5.  A drive is an aroused/tense state related to a physical need such as hunger or thirst.  Drive-reduction theory refers to the idea that humans are motivated to reduce these drives, such as eating to reduce the feeling of hunger. This restores homeostasis, a steady internal state. Drive Reduction
  • 6. Drives “Push” and Incentives “Pull” Drives are based on inner needs and can be seen as a force “pushing” from inside of us. Incentives are external stimuli that either appeal to our needs or trigger our aversive feelings, and can be used to “pull” us in our actions. For example: we have a drive to have food, or money we can exchange for food. employers can use the prospect of a raise in (or elimination of) salary as an incentive for us to follow employer goals and policies.
  • 7. Hierarchy of Needs/Motives In 1943, Abraham Maslow proposed that humans strive to ensure that basic needs are satisfied before they find motivation to pursue goals that are higher on this hierarchy.
  • 8. Receptors throughout the digestive system monitor levels of glucose and send signals to the hypothalamus in the brain. The Hypothalamus and Hunger The hypothalamus then can send out appetite- stimulating hormones, and later, after eating, appetite- suppressing hormones.
  • 9. How much do we eat? Eating depends in part on situational influences. Social facilitation: the presence of others accentuates our typical eating habits  Unit bias: we may eat only one serving/unit (scoop, plateful, bun-full) of food, but will eat more if the serving size is larger  Buffet effect: we eat more if more options are available
  • 10. Regulating Weight  When a person’s weight drops or increases, the body responds by adjusting hunger and energy use to bring weight back to its initial stable amount.  Most mammals, without consciously regulating, have a stable weight to which they keep returning. This is also known as their set point.  A person’s set point might rise with age, or change with economic or cultural conditions. Therefore, this “set point” of stable weight is more of a current but temporary “settling point.”
  • 11. Variations from the Norm of Body Weight  In some cases, the set point of a person’s body weight drifts from a healthy weight.  Psychological disorders of eating can override this set point, ignore biological signals, and lead to extreme weight loss.  In other cases, the set point seems to drift upward. Biological tendencies can lead to increased weight that is hard to lose, leading to obesity.
  • 12. How does obesity develop, and why is it hard to change?  It was adaptive for our ancestors to crave energy-rich food when available. Problem: energy-rich ‘junk’ food is now easily available, and cheaper than healthy food  It is adaptive to slow down our burning of fat when food is scarce. Problem: in poverty or in crash diets, our body can slow down weight loss Obesity and Weight Control Physiology of Obesity Once a person is obese, losing weight is not so easy as “just eating less.” Fat has a lower metabolic rate then other tissue, so a person might gain weight when eating “normally.” Eating less to lose weight slows metabolism. This prevents weight loss, and ensures weight gain when returning to a normal diet. Even if weight loss succeeds, a formerly obese person will have to eat less than an average person just to prevent weight gain.
  • 13. Hormones and Sexual Motivation Sexual motivation may have evolved to enable creatures to pass on their genes. Sexual desire and response is not as tied to hormone levels in humans as it is in animals. During ovulation, women show a rise in estrogen and also in testosterone. As this happens, sexual desire rises in women and also in the men around them (whose testosterone level rises). Low levels of testosterone can reduce sexual motivation.
  • 14. Imagined Stimuli The brain is involved in sexuality; people with no genital sensation (e.g. spinal cord injuries) can feel sexual desire. The brain also contains dreams, memories, and fantasies that stimulate sexual desire. Fantasies are not just a replacement for sexual activity; they often accompany sex. The Effect of External Stimuli All effects of external stimuli on sexual behavior are more common in men than in women. The short-term effect of exposure to images of nudity and sexuality increases sexual arousal and desire. Possible dangers include: the distortion of our ideas of what is appropriate and effective for mutual sexual satisfaction. the habit of finding sexual response through idealized images may lead to decreased sexual response to real-life sexual partners.
  • 15. Origins of Sexual Orientation  Theories suggesting that sexual preference is related to parenting behaviors or childhood abuse are not supported by evidence.  Differences appear to begin at birth. This could be genetic, or it could be caused by exposure to hormones or antigens in the womb.  The fraternal birth order effect: being born after a brother increases the likelihood of being gay. Cause or Effect? The brain and other differences in sexual orientation Heterosexual men have a certain cell cluster in the hypothalamus that, on average, is larger than in gay men and in women. Gay men are more likely than straight men to be poets, fiction writers, artists, and musicians.
  • 16. Genetics and Homosexuality  In fruit flies, a difference in one gene determined sexual orientation and behavior.  Homosexuality seems to run in families and among identical twins, but still emerges spontaneously, even in one of a pair of twins.  Genes related to homosexuality could be passed on by siblings or by people not living exclusively according to their sexual orientation. Homosexuality and Gender  Hormones that affect gender may also affect sexual orientation.  In mammals, female fetuses exposed to extra testosterone, and male fetuses exposed to low levels of testosterone, often grow up with:  bodies, brains, and faces with traits of the opposite sex.  the sexual attraction expected of the opposite sex to one’s own sex.
  • 17. Another Motivation: “To Belong” What do people need besides food and sex? Aristotle: friends Alfred Adler: community In Middle English, to be wretched [wrecche] means to “be without kin nearby” Roy Baumeister, Mark Leary, and Abraham Maslow: “To Belong.” Belonging refers to being connected to others; part of a group or family or community.
  • 18. Why do we have a need to belong?
  • 19. Balancing Bonding with Other Needs  The need to bond with others is so strong that we can feel lost without close relationships.  However, we also seem to need autonomy and a sense of personal competence/efficacy. There a tension between “me” and “us,” but these goals can work together.  Belonging builds self-esteem, and prepares us for confident autonomy.
  • 20. The Need to Belong Leads to: loyalty to friends, teams, groups, and families. However, the need to belong also leads to: • changing our appearance to win acceptance. • staying in abusive relationships. • joining gangs, nationalist groups, and violent organizations.
  • 21. Social Networking = Social Connection?  Connecting online can be seen as taking turns reading brief words about each other, or as an experience of connection and/or belonging.  Portrayal of one’s self online is often close to one’s actual sense of self.  Use of social networking can become a compulsion, sacrificing face-to-face interaction and in-depth conversation.
  • 22. Another Area of Motivation: Work Why do we work…only for money and other incentives? The income from work can indirectly satisfy the drive for food and shelter. Some are driven by achievement motivation. In rare cases, the goals and activities of work can feel like a calling, a fulfilling and socially useful activity. Some people may seek the optimal work experience called “flow.” feeling purposefully engaged, deeply immersed, and challenged “The best moments in our lives are not the passive, receptive, relaxing times … the best moments usually occur when a person’s body or mind is stretched to its limits in a voluntary effort to accomplish something difficult and worthwhile.” From Flow, by Mihaly Csikszentmihalyi
  • 23.
  • 24. Personnel Psychologists’ Work All of the below are potential areas of research and consultation for personnel psychologists.
  • 25. Strengths refer to enduring qualities that can be productively applied. Personnel psychologists such as Mary Tenopyr have done research to find which strengths predict success at various jobs. This research can be used to develop procedures for selecting applicants that have the right strengths for a job. Selecting, Hiring and Placing Employees Personnel psychologists can help find the right person for the right job. This involves: analyzing the content of the job to be filled. developing tools and procedures for assessing potential employees, and for selecting the ones that fit the job. helping to optimize worker placement and promotion. Which employees will do the job well?
  • 26. How do we select the right applicants?  To get the information which would predict future job performance, personnel psychologists recommend:  Still, employers rely on an informal interview to get a “feel” for the applicant. Interviewers overestimate their ability to “read” people because of four errors: 1.valuing intentions rather than habits. 2.neglecting to recall bad “reads” such as past interviewees who failed or quit. 3.seeing interview behavior as a predictor of job behavior. 4.using prejudgments to interpret interviewee behavior.  aptitude tests  job knowledge tests  work samples  past job performance The interviewer illusion/ fallacy
  • 27. Maximizing worker motivation, satisfaction, and productivity Understanding organizational structures and dynamics Facilitating organizational change Improving teamwork and leadership Organizational Psychology Organizational psychology: studying and consulting about how worker productivity and motivation is affected by different patterns of worker- management engagement, leadership, and teamwork Goals of Organizational Psychology Research
  • 28. 28 Grit: Motivation to Achieve and Self-Discipline to Succeed Organizational psychologists work in part to maximize motivation and put it to use for employers. Success in careers and organizations may be caused in part by people with grit, who stick to a goal when others would have quit. Grit refers to a combination of desire for achievement and the ability/willingness to persist at hard work.  Achievement in most fields of work may seem like a function of talent; however, Thomas Edison noted that, “genius is 1 percent inspiration, 99 percent perspiration.”  Talent itself can be a result of perseverance. According to the “ten year rule,” it takes about ten years of hard work to become a skilled expert in a field.  Success in work is predicted more by self-discipline than by intelligence test scores.
  • 29. Satisfaction & Engagement Because a happy worker is a productive worker, organizational psychologists study factors related to employee satisfaction, such as whether a worker: feels that they personally matter to the organization and to other people. feels a sense that effort pays off in the quality of the work and in rewards such as salary and benefits. Employees who are satisfied in an organization are likely to stay longer. Employees who are more engaged (connected, passionate, and energetic) get more work done.
  • 30. Many employees are engaged (connected, passionate, and energetic about the companies/organizations they work for). Some are not engaged; they show up and get tasks done but show little passion or energy. Others are actively disengaged; they are unhappy, alienated, and not invested, even undermining what people are trying to accomplish. Employee Engagement: Three Levels Organizational psychologists find that people are most engaged in work when they: know what is expected of them. have the materials they need to do the work. have opportunities to excel. feel fulfilled. feel part of something important. have opportunities to grow/develop in the job.
  • 31. Human Factors: Work that Fits People The psychology of human factors: taking the design of the body and the functioning of the mind into account when designing products and processes.

Notas do Editor

  1. Click to reveal bullets. The drive to survive might seem more obvious, but see if students can guess why the drive to reproduce is listed here. Ralston, after thinking he had no way to survive, had a dream of a one-armed man picking up a young boy. Maybe this stirred up his desire to live to be a father someday. [His first child, Leo, was born in 2010.]
  2. No animation. Humans may have a general nesting “instinct,” but the specific behavior is less predictable. The bird can only build one kind of nest, but humans may decorate a baby’s room in a variety of ways, or use this general “instinct” to simply buy and repair a home.
  3. Click to reveal bullets.
  4. Click to reveal bullets and example.
  5. Automatic animation for first half. Click to reveal example.
  6. No animation.
  7. Click to reveal second text box.
  8. Click to reveal bullet points. Instructor: the buffet effect (not an official term; I just made it up here) can be explained in evolutionary terms. See if students can guess or recall from the reading that our ancestors stored fat and nutrients during bountiful times, when more variety was available. For example, humans prepared for possible winter famines in early fall when more kinds of plants were bearing fruit and animals were storing fat.
  9. Click to reveal bullets.
  10. Click to reveal bullets. Instructor: I have added this introduction to the next topic to put it in context. Eating disorders used to be in this chapter and have been moved to the “Psychological Disorders” chapter, but I felt that an acknowledgement of them here would help show how these topics relate. Students may bring them up anyway, or at least may be interested in debating the relative role in obesity of biology, psychological factors, culture, and the idea that it’s just about choosing to eat more or less.
  11. Click to reveal bullets and sidebar bullets. Instructor: if you decide to keep the word “poverty” in the last bullet point on the left, you can prompt students by saying, “and when food is available to people in poverty living in neighborhoods with easy access only to convenient stores, what food is most easily and cheaply available?” This is why people in poverty might be obese but it may not be a sign that they are “spoiled” or do not have a problem with adequate income.
  12. Click to reveal bullets.
  13. Click to reveal bullets and sidebar
  14. Click to reveal bullets and sidebar. A comment implied in the text about these two examples: non-sexual differences between gay and straight men could be biological but could also be a function of the social experience of being gay in this society.
  15. Click to reveal bullets.
  16. Click to reveal bullets and definition.
  17. No animation.
  18. Click to reveal bullets.
  19. Click to reveal text box. Abusive relationships typically undermine our autonomy and our sense of self-efficacy/competence. Ironically, this makes us less likely to leave an abusive relationship.
  20. Click to reveal bullets. Regarding the face-to-face interaction: I suggest pointing out here that something called “Facebook” may have reduced our exposure to both faces and books.
  21. Click to reveal bullets.
  22. No animation.
  23. No animation.
  24. Click to reveal bullets and text box.
  25. Click to reveal bullets. Interviewer illusion/fallacy: You can ask students, “which common human thinking error does this slide topic remind you of?” The concept that “Interviewers overestimate their ability...” is a classic case of the overconfidence error. “How about error #2 above?” [Students might say the availability heuristic, hindsight bias, or confirmation bias, any of which could be justified (the availability heuristic fits best). Error #3 is a type of error they probably haven’t learned about yet. It is known as the fundamental attribution error, that is, seeing the interviewee’s friendly behavior as a sign of his/her personality rather than as a function of the situation. Error #4 is simply prejudice; if you like the interviewee, you may see an error as a sign of humility rather than as a disqualification.
  26. No animation.
  27. Click to reveal text boxes. Implication: this topic is in the organizational psychology section, but it can apply also to hiring decisions. Employers, when hiring, should look for “grit”, that is, an applicant’s evidence of self-discipline and motivation, more than current level of expertise.
  28. Click to reveal bullets.
  29. Click to reveal text boxes and bullets. With some items, such as “feeling fulfilled,” it is not clear whether items on this list cause engagement, or vice versa, or whether engagement and fulfillment are two parts of the same experience.
  30. This measuring cup adjusts for a human factor.  When we hold a cup by the handle, our eyes are above the cup, so it’s hard to read the scales on the side. How does this cup adjust to the human factor?