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values
What are company
values?
Values are what we do,
not just what we say they are.
Values set expectations.
They make clear what we
expect of each other.
Values are a touchstone
which helps us keep a check
on whether we are doing
the right thing the right way.
How do we demonstrate values?
Actual company values, as opposed to
nice sounding values, are shown by
who gets rewarded, p...
values
Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the r...
Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right th...
Focus and simplify
Distraction and complexity is the enemy.
Fight for focus and simplicity every day.
Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right th...
Live to learn
The constant pursuit of improvement is why
we get out of bed in the morning.
Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right th...
Fight the Resistance
It takes many forms: fear, doubt, procrastination and inertia.
We don’t shy away from the battle agai...
Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right th...
Be customer obsessed
We’re nothing without our customers. Every Kayaker
speaks up for the customer.
Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right th...
Play, bigger
Life’s too short to think small or be slow. We think big,
act with urgency, and do brilliant things together.
Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right th...
Act with ownership
No problem is somebody else’s. We step up, take
ownership, and take on the “Monkey”.
Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right th...
Do the right thing
We have the courage to solve the difficult problems, the duty
to speak up, and the resolve to stand for...
Our values aren’t just about today.
They’re also our ambition for the
kind of company we would like to be.
One last thing
...
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Kayako Values - What is it like to work at Kayako?

What is it like to work at Kayako? We created our company values deck to onboard people onto the Kayako way. What company values are, the values which we live and work by, and how those values play out in real life.

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Kayako Values - What is it like to work at Kayako?

  1. 1. values
  2. 2. What are company values?
  3. 3. Values are what we do, not just what we say they are.
  4. 4. Values set expectations. They make clear what we expect of each other.
  5. 5. Values are a touchstone which helps us keep a check on whether we are doing the right thing the right way.
  6. 6. How do we demonstrate values? Actual company values, as opposed to nice sounding values, are shown by who gets rewarded, promoted or let go. said
  7. 7. values Focus and simplify Live to learn Fight the Resistance Be customer obsessed Play, bigger Act with ownership Do the right thing
  8. 8. Focus and simplify Live to learn Fight the Resistance Be customer obsessed Play, bigger Act with ownership Do the right thing values
  9. 9. Focus and simplify Distraction and complexity is the enemy. Fight for focus and simplicity every day.
  10. 10. Focus and simplify Live to learn Fight the Resistance Be customer obsessed Play, bigger Act with ownership Do the right thing values
  11. 11. Live to learn The constant pursuit of improvement is why we get out of bed in the morning.
  12. 12. Focus and simplify Live to learn Fight the Resistance Be customer obsessed Play, bigger Act with ownership Do the right thing values
  13. 13. Fight the Resistance It takes many forms: fear, doubt, procrastination and inertia. We don’t shy away from the battle against the Resistance.
  14. 14. Focus and simplify Live to learn Fight the Resistance Be customer obsessed Play, bigger Act with ownership Do the right thing values
  15. 15. Be customer obsessed We’re nothing without our customers. Every Kayaker speaks up for the customer.
  16. 16. Focus and simplify Live to learn Fight the Resistance Be customer obsessed Play, bigger Act with ownership Do the right thing values
  17. 17. Play, bigger Life’s too short to think small or be slow. We think big, act with urgency, and do brilliant things together.
  18. 18. Focus and simplify Live to learn Fight the Resistance Be customer obsessed Play, bigger Act with ownership Do the right thing values
  19. 19. Act with ownership No problem is somebody else’s. We step up, take ownership, and take on the “Monkey”.
  20. 20. Focus and simplify Live to learn Fight the Resistance Be customer obsessed Play, bigger Act with ownership Do the right thing values
  21. 21. Do the right thing We have the courage to solve the difficult problems, the duty to speak up, and the resolve to stand for what’s right.
  22. 22. Our values aren’t just about today. They’re also our ambition for the kind of company we would like to be. One last thing Thank you for listening, let’s start building. @kayako

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