The document summarizes trends in household technology ownership and internet usage in Armenia, Azerbaijan, and Georgia from 2004 to 2011 based on data from country-specific consumer behavior surveys. It shows that over this period: 1) Household PC ownership increased substantially in all three countries, reaching around 40% by 2011. 2) Mobile phone ownership reached over 80% by 2011 across the region. 3) Household internet access also grew significantly, nearly doubling between 2009 and 2011 to around 30-35% of households.

1. Caucasus ICT Trends
Katy Pearce

2. Household PC ownership (%) (CB)
50%
45%
40%
40%
35%
33%
30% 28%
25%
20% 20%
15% 15% 15%
15%
16%
14% 12%
11% 11% 15%
12%
11% 13%
10% 10% 12%
9%
10%
9%
8%
5%
6%
3%
0%
2004 2005 2006 2007 2008 2009 2010 2011
Armenia Azerbaijan Georgia

3. Household mobile ownership (%) (CB)
100%
92% 92%
90%
81% 88% 89%
80% 85%
77% 85% 80%
78%
70%
76% 71%
70%
65%
60% 61%
50% 51% 47%52%
49%
48%
46%
40%
43%
30%
25%
22%
20%
10%
0%
2004 2005 2006 2007 2008 2009 2010 2011
Armenia Azerbaijan Georgia

4. Household PC Internet ownership (%) (CB)
50%
45%
40%
35%
35%
30%
29%
25%
20%
19%
15% 15%
12%
10% 8% 12%
7% 9% 11%
8% 10%
9% 7% 5%
4% 4% 6% 4%
5% 5%
6%
5%
0% 2% 2%
2004 2005 2006 2007 2008 2009 2010 2011
Armenia Azerbaijan Georgia

5. Ever/Never used Internet (CB) (%)
Ever Never
81%
77% 78%
76%
72%
70% 69%
63%
54%
46%
37%
31% 31%
28%
24% 23% 22%
19%
2009 2010 2010 2009 2010 2011 2009 2010 2011
Armenia Azerbaijan Georgia

6. Frequent Internet users (%) (CB)
Armenia Azerbaijan Georgia
30%
28%
22%
18%
14%
10%
13%
9% 9%
2009 2010 2011