1. Getting Started to Success Session 1
Preparation is
the key to
SUCCESS!
GETTING STARTED
2. Right Place at the Right Time
Right Company
Right Products
Right Compensation Plan
Right Industry
Congratulations on your smart decision to join Arbonne!
GETTING STARTED
3. Your Arbonne Career
Treat your new business
professionally and you’ll earn a
professional income
Hobbies cost money!!
GETTING STARTED
4. Your Arbonne Catalogue
Become a student
You will learn:
• About the company
• About the products
• Retail prices
• Product set specials
• Product knowledge
• Know what your customers are reading
GETTING STARTED
5. Facts Tell…Stories Sell
•Share Benefits vs. Ingredients
•Testimonials are Powerful
•You don’t need an “Arbonne Degree” You can refer to
Arbonne’s product knowledge section on the website
and Arbonne’s catalog to gain a general understanding
of Arbonne’s ingredients.
Testimonials are the Secret to Your Success
GETTING STARTED
6. Your Arbonne Calendar
A Powerful Resource!
• Obtain your upline information and enter into your
calendar
• Review training
• Review and use your Activity Tracker
And DVD
• Book coaching session with your sponsor to
learn the phone techniques
A full calendar = momentum = success
GETTING STARTED
7. The Arbonne Website
Schedule a time with your sponsor to learn
how to navigate the Arbonne Website
• How to place orders
• Sign up PC’s and Consultants
• Campaigns and promotions
• Download forms
• Webstats
• Arbonne University
• Product training
• Code of Ethics
• Policies and Procedures
GETTING STARTED
8. Your Road Map to 100% Confidence
Everyone can succeed
because we coach you on
the skills for success
This is a simple and easy to learn system
We take the confusion out of learning
“A confused mind says NO” ~Brian Tracy
GETTING STARTED
9. Your 30 second commercial
When people ask “What do YOU do?”
• Respond genuinely with
Confidence & Enthusiasm
• Create interest & conversation
“So, what do you do?”
“I have my own business and
I am so excited it’s taking off!”
Role Play Session
GETTING STARTED
10. “What is your business”
When someone responds to your answer to:
“What do you do?” or “What is it?”
• “It is anti-aging and wellness, that’s why it’s booming.”
• “I am an anti-aging and wellness coach and we have
learned how to help people just like yourself look and
feel their best. We are doing very well.”
• “I market health and wellness products for the entire
family.”
• “I teach people how to improve their health and their
finances by teaching them to do what I do.”
Role Play Session
GETTING STARTED
11. Create your “WHY” Story
You will share your Why story at:
• Empower Your Life with Arbonne Advantage Events
• Workshops and one-on-ones
• Seminars and conferences
You never know when your story may inspire someone who hears you speak!
Perfect story is 3 minutes or less and includes:
Your past life, how you were introduced to Arbonne, and why you are
now excited.
“Before I joined Arbonne…”
“What I love most about Arbonne is…”
“The reason I’m excited about Arbonne is…”
Be Passionate and Sincere. This is YOUR story!
GETTING STARTED
12. What is RV and PRV?
RV= Retail Volume: Each product has a designated
retail volume. This volume is used to calculate
qualifications, maintenance, product specials and
campaign incentives. (Starter kits, business aids, travel sets and samples
have no RV.)
PRV=Personal Retail Volume: This is the personal RV
volume under your own Identification number.
Monthly requirement:: All consultants must have $100
PRV to receive bonuses and overrides
GETTING STARTED
13. RSVP: Right Start Value Pack
In your Start month and following month
you are eligible for your RSVP 1
$700 retail products for ONLY $350
(excludes business aids, travel sets
and other promotional products)
Achieve $1,000 PRV during your start month and
following month and qualify to earn your RSVP 2
This is a great opportunity for Consultants and Preferred Clients
to “Arbonnize” their home at a 50% discount!
GETTING STARTED
14. RSVP Benefits for Preferred Clients
Preferred Clients
This is a great opportunity to
“Arbonnize” their home with a 50%
discount
When your Preferred Clients use all
the Arbonne products, they will
experience excellent results and tell
their friends and family.
Results = more referrals for you!!
GETTING STARTED
15. Be a Product of Your Product
“Arbonnize” your household
• Use all of Arbonne’s products to
create convictions, personal
testimonies and to strengthen
your belief
• You are a walking advertisement
for your product
• What’s in your bathroom? Kitchen?
Shower? Cosmetic bag? Pocket?
GETTING STARTED
16. Two ways to create an income
• Right Now Money
Moving product through one-on-ones and workshops
Benefits: fills immediate income need
• Ongoing Money
You will make money down the road through the work that you do
today by building a Team
Benefits: create long term income
GETTING STARTED
17. Product Experience Options
• Groups
• Meet more people by doing a group presentation
• Opportunity to meet someone else’s warm market
• One-on-Ones
• Time Flexibility/fits into nooks & crannies of your Life
• Personalized presentation
• Targets individual needs
• Samples
• Ready to go/ anywhere and any time
• Leads to a workshop or one-on-one
GETTING STARTED
18. What You Need In Your Toolbox
• Products for display and sampling
• Sample Packs
• Business Aids
• Curiosity Packets
“Just like a mechanic needs tools in their tool box…so do you!!”
GETTING STARTED
19. Open the Door to Your Business
• Calendar Exercise: Identify when
you are “open for business”
• Immediately Schedule your 3
practice groups/workshops and/or
one-on-one presentations
When your calendar is full, you are in business!
GETTING STARTED
20. Your Warm Market
Who you know today (100-200)
F.R.A.N.K:
• Friends
• Relatives
• Acquaintances
• Neighbors
• Kids
EXERCISE:
Take a minute to write down as many names as you can!
GETTING STARTED
21. It’s Time to Role Play!
• Inviting friends & family to your first practice
group/workshop
• Booking a one-on-one
GETTING STARTED
22. Ethics of Excellence
• Lead with Integrity
• Have strong business ethics
• Follow the golden rule: Always respect another
consultant’s work in progress
• Study your Arbonne Polices and Procedures
Manual
• No eBay selling or unapproved websites
Wisdom is knowing the right path to take…
Integrity is taking it!” ~M. H. McKee
GETTING STARTED
23. Avoid the Dreamstealers
• Well meaning people will tell you that you can’t!
• Many people accept their lot in life! They don’t
dare to dream!
• Look for people that share similar dreams and want
to change their circumstances as well!
• Hang on to what you want …no matter what!
• Don’t let other people’s lack of understanding about
what you do…steal your dream!
• Be ready with an answer…..
GETTING STARTED
24. Managing Your Expectations
• People will say “no” because they don’t “know”.
• This is a business of numbers and exposures.
• The more you share the Arbonne story with
people, the more you increase your chances to
succeed.
• You will spend more time now to earn an amazing
income later.
• You will set goals and fall short
• Those who set and reset goals go to the top!
GETTING STARTED
25. Going Forward
Your next step is…..
Know and follow your team’s system
Practice, practice, practice
Schedule, schedule, schedule
GETTING STARTED
26. What Would You Do…
…if You Knew You Couldn’t Fail?
Our System: is built on skills that you can learn
– Are you willing to learn the skills you need to succeed?
– You will learn skills through coaching and practicing
Our Strategy:
– Build confidence through practicing
– Confidence releases motivation
– Take action because you feel confident
– Competent and confidence = Independence
GETTING STARTED
27. Welcome to Our Team!
Congratulations!
You have made a smart decision to join our
Team and the best opportunity!
You are on your way!
Arbonne WILL change your life!
GETTING STARTED
Notas do Editor
Welcome to the Getting Started to Success! This is your first step on the road to success.Take notesKeep all notes and handouts organized in a notebookBe presentTurn cell phones offFocus on the coach Write down any questions that you have for your Q & A
Joining Arbonne IS a very smart decision! You are part of huge industry that is changing people’s lives! You ARE at the Right Place at the Right Time. You have the opportunity to make a little bit of money or a lot of money. With this vehicle, you can improve the lives of many or a few. It’s your choice.In today’s economy, I’m sure there are many people who wish they had a plan B before this down economy hit. Congratulations, for making the smart decision. You may be like me, Arbonne was originally a plan “B” and became my Plan “A”.Ground floor 30 plus year old company with huge growth potential and stability.: Products for the entire family; skin care, cosmetics, nutrition, weight management, detoxing, aromatherapy, and spa: Generous and lucrative compensation plan: Network Marketing is a fast growing industry. Savvy business people like Donald Trump, Warren Buffet, Economist Paul Zane Pilzer and Robert Kiowsaki are endorsing it as a legitimate way to become an entreprenuer.
Whether you work PT or FT - you want to work consistently.Working your business – sometimes creates a hobby.If you do it just sometimes, it’s just a hobby.
NEXT 3 SLIDES – SOME OF YOUR KEY ARBONNE TOOLSIt is important to know what sets us apart from other products in the industry. The first few pages in your catalog explains what makes Arbonne a prestige premium Swiss product. At some point you’ll get quizzed on questions that your clients may ask you. These questions will be addressed in the catalogue. By reading and studying your catalog you will feel confident when sharing and answering questions about how to use the products, ingredients and set specials.
When you are sharing about the products – Talk benefits vs. ingredients. Use you Catalogue to help you.Tell storiesAvoid getting into discussions on ingredients Always refer them to the catalogue or the websiteDon’t feel like you have to answer all the questions on ingredientsArbonne products are the result of 3 decades of research and development by world leading biochemists, biologists and herbalists.Have confidence in the productThis is “conversational marketing” not a sales pitch
Open your calendars and read the statement of purpose (suggestion: ask a consultant to read out loud)Turn to the page with the Upline information and have them fill out at the workshop.Explain the importance of Arbonne Management Tools (calendar and Activity Tracker) and ask them to watch the DVD within the next few days.Show them that the calendar contains the Activity Tracker and that they will be using this daily and will fully understand how it works after they watch the DVD.Ask them to make a commitment to call their upline/sponsor in the next few days to schedule a coaching session to review phone techniques.Talk about upline. You have a sponsor and above her/him you will have District Manager, Area Manager, Regional VP and then a National VP. You should make sure you have the name, phone number and email for each. They are all part of your upline and will help you. If you have a question or need help and your sponsor is not around or doesn’t know, keep going up.
You will be learning how to navigate the website as you put in orders and sign up preferred clients and business consultants.Go to arbonne.com Choose CountryType in ID# and Pin#Click on “Internet Consultants”Order Products on LineClick on “Internet Consultants” and then “Shop on Line”3.Monthly Campaigns and PromotionsProduct Promotions will be found on first page of “online ordering”Consultant incentives and campaigns will be on first page of “internet consultants and under events”4.Download FormsClick on Tools, Printed Media, Download Forms5. WebstatesClick on: Webstats at top of page
NOW WE ARE GOING TO TALK TO YOU ABOUT THE SUPPORT WE HAVE IN PLACEWhen new people start a NWM business, the challenge is not motivation, it is CONFIDENCE.Confidence you are going to do or say the right things.Confidence that the people you sponsor will be successfulConfidence you will achieve success.What you will learn through coaching on the basic skills:How everyone can succeedHow to create 100% confidence that you can succeedWhat you are going to learn:Knowledge – what you need to knowSkills – what you need to doAttitudes – how you need to think
Your first goal is to get people to engage in a conversation about what they do for an occupation. Have them tell you what they love about it.Be sincerely interested in other people. Ask people what they do for a living.They will then ask you what you do. If not, you can say….“I’m glad you love what you do. I do too. I have my own business. I love it because I positively change lives every day and as a bonus…..business is booming.” What is your business? "It's anti-aging and wellness- that's why it's booming.“ One of the best ways to get someone to ask you what you do is by asking them “what they do.”Take yourself out of this business – this business is not about you!We share this opportunity and we let others make their own decision.Go out and do the things you do on a daily basis. You will meet people everywhere. Give complements to people, strike up conversations about something you have in common, be polite, look your best so that you get compliments and see how many people you can get to ask you “What Do You Do”.“Think about how can I meet two friends a day!!The next step after they ask – what do you do is to tell them what you do – next slideRole Play “What Do You Do” first then go to the next slide for “what is it” Role Play - groups of 3 Consultant – Prospect – someone to give feedback – practice again – rotate (during quick start you may only be able to do it once.
Role Play “What Do You Do?” I have my own business and it’s booming! Really, what is it? It is anti-aging and wellness, that’s why it’s booming. No one wants to age and most can’t afford to be sick. They want to look and feel good for as long as they can. What kind of anti-aging and wellness is it? I market a Swiss line of personal care and wellness products that people absolutely love. It’s called Arbonne. Have you heard of it?Then you can exchange cards, offer a sample, get the phone number, or schedule an appointment.Role Play - groups of 3 Consultant – Prospect – someone to give feedback – practice again – rotate (during quick start you may only be able to do it once.
THIS IS NOT A ROLE PLAY IT IS AN EXERCISEYOU WILL ALSO WANT TO CREATE A 3 MINUTE “WHY” STORY. THAT YOU CAN SHARE WITH PEOPLE. Just go over with them quickly things to include in their story, plant seeds, make it something that people can relate to.Practice conversational marketing (include pauses)You should have both a business story and a product story or create one that covers both. When you put together your story make sure you use words with punch. Example: Become a Master Story Teller. The perfect story is 3 minutes or less.Make sure and let your emotion and passion into your story. Have group answer the questions on the slide to start an outline for their story: Another good question to ask? How were you introduced to Arbonne.a) How was I introduced to Arbonne - a 5 day anti-aging sample pack - fell in love with the products - everything before Arbonne irritated my skin - couldn't wait to share it with my friendsb) Before I joined Arbonne I …..worked as a slave in corp. America and left my son with teachers and camp directors to raisec) What I love most about Arbonne …..it has empowered me - my time, my skin, my finances and I get to share with other women - what it can do for themd) The reason I am excited about Arbonne……it changes people's lives - product changes skin the income opportunity change your life.YOU WILL WANT TO START WORKING ON YOUR STORY AND ROLE PLAY IT WITH YOUR SPONSOR – PRACTICE IT WITH FAMILY AND FRIENDS.
Starter kits and business aides do not count as RV.Make sure that you have $100 in PRV under your id# each month. Auto Ship is an easy way to do that. Order things that you use every month and that you run out of – that only costs you $97.50 to get your qualifying order in for commissions and overrides.
The RSVP is a great discount that Arbonne gives to consultants and preferred clients in their start month and following month. Exposed to more products – option to try more things because of the priceCreate loyal product users$50 bonus for consultants to earn on RSVPIf you have not purchased YOUR RSVP we highly encourage you to purchase this RSVP to have product to be able to share and present.
Benefits For a Preferred Client:As a new PC in start month and following month eligible for RSVP They can get more products and arbonnize their family/home – This is the best value for your PC.PC’s will tell their friends about the great deal they got – they will experience more of the products which will lead to long term use and more referrals for you.Following info is in case someone asks about how to become a consultant from Preferred Client:To pop up to the consultant level: demonstrate both of the following business building behaviors in two of three consecutive months; Accumulate at least $150 PRVSponsor two or more new preferred clients or consultants who also accumulate $150 PRV each in their start month. or, purchase the new consultant starter kit for $50 and receive the consultant status upgrade. This occurs at the date of payment and you can only pay to do it once.
You tell others about what you use and love.Become a product of the product.What do people see when they look in your bathroom?Teach others how to take care of themselves and their family with the product line. Show them how to improve health by improving nutrient absorption (HL program), lowering toxins (correct personal care products/detoxing), getting hormonally balanced (hormonal support/progesterone) and by relieving stress (spa products/relaxing).Point out that the products that they are most likely buying right now – shampoo, lotions, shaving cream, shakes, children’s bath products, vitamins. They can now buy from their own store at a better price and build their residual income by helping others do the same.What are two things you love about each product you use.What are your favorites? The ones you couldn’t live without.
As we go through the workshop today be thinking about what you want to create in your business. You most likely went over the Success Triangle (our business summary) and did a personal strategy session with your Upline. If you have not done that you will want to do that in the next few days.
Benefits:“Try before you buy”Great Opportunity to practice, practice, practiceTraining for new consultantsCreating an educated consumer networkForum for sponsoring new Consultants, Preferred Clients and Retail ClientsThese are the tools and events that we use to introduce people to the products and eventually the business.Samples – secret to a successful sample experience is the instructions to use, excitement for them to experience and getting the phone number to follow-up. Great when you meet someone on a plane or traveling or you can’t get them scheduled to a one on one/group. Or, for long distance prospects.The value of a Group Presentation or WorkshopConsumer = income; Educated Consumer = residual income!Conduct workshops to educate people about skincare, nutrition and take the confusion out.Meet new people outside of your friendsGives you Right now moneyOne on One – meets clients scheduling needs. Personal.One on One Full Set Drop – experience all of the product in the privacy of their home, experience the beautiful packaging, think of the people you know who would like to experience it this way to and have your own sets to drop.
This is your store front:Your Kit is your most powerful business toolThere are different Business Orders that you can choose from based on the type of presentation you are going to do/Reach Out Methods. You choose based on your activity level and budget.Get the product you need to show and tell about the product through Swiss Skin Care Workshops, one on ones, drop offs and samples.Core lines, RE9, FC5, Men’s, Sea Source, Arbonne Cosmetics.You will want to add Nutrition for “Live Healthy Presentations or Drop offs” Skin Care is 70% of the reorder business. Business Aides: Samples & Catalogues, Hostess Gifts & Nutrition Brochures, applicators for Arbonne Cosmetics, DVDs, Arbonne Folders for Curiosity Packets.To earn their kit (versus buy it upfront) By self hosting your first 3 SSCWs/groups you can make yourself the host and take advantage of the $100/20 or the RSVP.
Launch your business with 3 group presentations/workshops. Choose the days you want to do them. Guests won’t all be able to come on the same day so you will want to have a least 2 or 3 dates they can choose from. Check your sponsor’s availability because they will be helping you. Unless you don’t live by your sponsor and then they will be coaching you on how to do it. You may want to do a catalog presentation with DVD’s if you are doing it on your own.Fast way to kick start your business.Your goal is to get in front of 30 – 40 people a month.This is your forum for sponsoring new PC’s and Consultants.Have full time attitude even if you are building your business part time.Book your appointments when you have 15 minutes a couple of times a day.You will also want to schedule a DREAM TEAM even ASAP with your sponsor and invite 5 people with which you really want to build an Arbonne business.
Exercise: Have them start a list that they can put in their 3 ring binder. Timer – give 2 minutes to write as many names as possible. Give the winner a little gift – book or samples. If you have your cell phone – you should have people who are in your warm market in your contacts. Consider social network site friends, too.Keep adding to this list.Work your way through this list. You will be surprised at how many people on this list become your clients and consultants.It’s fun to go back and look at this list. You will be surprised at how many people on your list become your clients or consultants.
“If you are running out of time they will practice this skill with their upline” Choose someone on your list to invite to your first workshops for this role play.Role Play – Live workshop: groups of 3 – consultant, person they are inviting, person giving observing and giving feedback. If this is on the phone do a role play with them.Role Play-inviting to presentations and actually doing a presentationRole Play - phone-sit back to backInviting someone to Your First Few Groups/Workshops-You can also insert your why rather it is excitement about the products or the business."Hello ______. This is _______. You have been on my mind for the past week. Do you have a quick minute? The reason I am calling you is because I am so excited about something new that I have just gotten involved with. I have started my own business with Arbonne International. Have you heard of it? (Pause - let them reply). You were on the top of my list to invite because I know you take great care of yourself and I knew that you would want to know about this cutting edge product." I'm doing two Ultimate Facial (or Healthy Living or Wellness or Catalog) workshops to launch my business. We will be trying the best Anti-Aging and wellness products on the market that night. It will be a fun girls night out. It would mean so much to me if you were there. I have two dates for the workshops next week and I would love to reserve a space for you at one of them. What works best for you morning or evening?We covered the 4 steps: opening, the disarming, permission, the reason. Let’s say they can’t come for some reason or they say “no I ‘m busy and I won’t be able to come and truthfully, I’m so busy these days I’m not spending much time taking care of my skin”.“I understand, before I go, may I ask you one quick question? (Pause)“If you could change one thing about your skin (or health…if health is the topic then change up the following verbiage a bit), what would it be?(what is going to be revealed is a need or potential motivation.) pause – let them answer.So your skin (health) is okay but you don’t have time to take care of it? Is that right?“You are exactly the kind of person that would love this workshop. We are going to show you how 5 minutes in the morning and 5 minutes in the evening will change your skin forever (or by taking a few extra moments in a day, you can improve your weight, energy, hormones, and hormonone forever.) Give you the skin you want and deserve. If you are sure you can’t come …… (give them time to reply) then maybe we can set up a time where I can meet you one on one. What would be best for you? Then go to sample if they still are too busy….then end the call. End on a good note – ask – “would it be okay if I invite you to something in the future when your schedule slows down.” Or, “would you be willing to pamper yourself with a 5 day anti-aging treatment and give me your opinion if I put it in the mail for you?”We have covered: the objection, checkmate question, checkmate close
We are proud of Arbonne’s integrity. It is a key issue that sets us apart from many other companies and it comes straight from the top - Kay Napier.When you meet someone who has already been exposed to Arbonne, it’s your responsibility to ask if they have a consultant who they are currently working with.Make a point to study the Policies and Procedures manual immediately. Think of it as your “Arbonne Bible”.
Self-explanatory
Remember, you are looking for those who are looking for more in their life. Not everyone will do what it takes. Not everyone will take action. You be the one with the vision. This doesn’t happen overnight. If you stick with it and manage your expectations you have every chance of succeeding.The only way you can fail or lose is to quit. Inch by inch it’s a cinch. Yard by yard it’s hard.Keep your head in the game, your eye on the ball and invite those who said I’m going to watch to your “Car Presentation”.
This is your homework
Remember:The most important thing right now is not how well you do it. We will coach you so that you can learn the skills you need to succeed.What is most important: is that you have a “dream/reason why” and that you commit and are willing to learn the skills you need to succeed. You’ll do that through coaching and practicing. And the great news is: you will make money along the way. “It’s called earn while you learn.”
Set up the date or give date for Getting Started For Success Session 2
