Embed and extract learning in work, 70:20:10 is the buzz word. It is linked to performance and performance support.
What is the embedded learning design? what is the dream and destination?
For sure, it is a new learning paradigm.
Best practices are scarce!
CasCas presents a visualisation of the 702010 destination. Subsequently I present a journey, an implementation strategy. Based on the image of the future, I describe the tasks and contribution of Learning & Development professionals.
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Implementation strategy 702010
1. Learning and change at work
70:20:10
Implementation strategy
CasCas
Kas Burger
www.cascas.nl Blog: www.kasburger.blogspot.nl Tel. 06 51829114
2. Urgency learning at work
• Develop talents is Key
• Innovation and learning is key to survive
• Learning results should be higher
• Learning should support business in speed
• It should be cheaper
• Managers have not enough time to support
their employees with learning
• Engagement employees is low
• Learning in training often fails
3. Serious learning (A(s)TD, 2014)
Characteristics serious learning:
• Performance focused
• Meaningful to learners
• Engagement driven in social networks
• Values authentic contacts
• Realistic decisions
• Individual challenges at work
• Spaced practice
• Real world consequences
4. Questions
• How to organize:
– informal learning and learning at work?
– the learning organization ?
– learning in a business in speed ?
• What to do so that people will give each other feedback at work
and ask for feedback.
• How to facilitate sensemaking for knowledge generation ?
• How to avoid that learning means an extra workeffort for
managers?
• What to do so that people learn from day-to-day workexperiences?
• How to change behaviour patterns and convictions?
• What to do, so that learning sustains?
Do you join?
5. Why training fails
• 80% of performance problems are organizational and not linked to
knowledge and skills (Jennings, 2014);
• Connections with peers and context are not established;
• People forget quickly, repetition is not organized (brain theory);
• Evaluation is focused on learning metrics, no business metrics;
• Transfer problems, in particular in case of behaviour;
• Training is not learning in the speed of business.
Learning is not connected in the workplace!!
6. Traditional learning model design
Kick-off
Personal
intake
event 1 event 2 event 3 Kick-out
Personal business assignment
Online learning and community
Conversation with manager
Intervision
Prepa-
ration
7. A dream and a new paradigm !
• Best practices are scarce !
• What means embedding and extracting learning in work?
• With a vision and a design for the future, develop your
strategy and subsequently assess the role and contribution
of L&D professionals and external suppliers to arrive at the
destination: embedded and sustainable learning in work
• CasCas presents a design and an implementation strategy.
Embed and extract
learning in work
70:20:10
(Charles Jennings)
High performance
8. Learning embedded in work
• Learning via team and groups – learning is social and teammembers are key to
sustain learning
• Strategy deployment, team challenges and results.
– Learning embedded in performance cycle (HR cycle)
• Learning by doing and organization of experiences
• Unlimited access to online resources
• Learning is social: role mentor, Enterprise social network (ESN) and CasCas !!
• Role and support by manager
• Peers and manager support workers to learn from day-to-day work activities
• Learning climate and culture; Learning principles are important in organization of
work
9. Team and work design
• Team or group is the centre for learning and change
• Team targets (challenges)
• Team is key to sustain learning
• Work together and learn together
• Have conversations, face2face and in a social network!
• Reflect and share about learning experiences in your team
• Facilitate and empower to give feedback in work
• Knowledge development in your team(s)
Start
meeting
Team
Performance
meeting
Team
Performance
meeting
Team
10. Results and performance
• Start with organizational results and performance; strategy deployment
• Consider to start with a change project (urgency)
• Determine team challenge and personal challenges
• Measure organizational, team and individual results, using KPI’s
Start
meeting
Team
Performance
meeting
Team
Performance
meeting
Team
Adjust personal challenges
Progress teamchallenge
Determine:
Teamchallenge(s)
Personal Challenges
Learning objectives
Adjust personal challenges
Progress teamchallenge
Results
Evaluation
Measure output
Celebrate
successes
11. Embed learning in performance and HR cycle
• Assess team challenges
• Assess team learning objectives
• Assess personal challenges, linked to team challenge
• Assess personal learning objectives
• Monitor progress in team meetings
• Monitor individual progress, supported by mentor and
teamleader
12. Do it!
• Learning by doing
• Organize experiences
Start
meeting
Team
Performance
meeting
Team
Performance
meeting
Team
Adjust personal challenges
Progress teamchallenge
Determine:
Teamchallenge(s)
Personal Challenges
Learning objectives
Adjust personal challenges
Progress teamchallenge
Results
Evaluation
Measure output
Celebrate
successes
Action Action
13. Unlimited access to learning resources
Learning resources are accessible and relevant
• Enterprise social network and CasCas
• You tube channel and E-learning modules
• Digital university – knowledgebank
Action Action
Evaluation
Measure output
Celebrate
successes
Results
Adjust personal challenges
Progress teamchallenge
Determine:
Teamchallenge(s)
Personal Challenges
Learning objectives
Start
meeting
Team
Performance
meeting
Team
Performance
meeting
Team
Adjust personal challenges
Progress teamchallenge
Coaching mentor
CasCas CasCas
Coaching mentor
You tube You tube
ESN ESN
E-learning E-learning
Knowledgebank Knowledgebank
14. Learning is social
• Conversations
• Collaboration
• Share experiences
• Feedback, interact and use arguments
• Make sense
15. Use Enterprise social network
• Engagement driven in social networks (+ gamification?)
• Knowledge development via groups and social learning
• Online communication and interaction
• Online communication is transparant
• Knowledge sharing is social and valued in the community
• Knowledge generation
• Facilitate sense-making
• Role community leader
16. CasCas - app
Supports personal learning and change at work
• Personal learning objectives
• You are owner
• Explicit intentions and organize experiences!
• Psychological contract
• Feedback by mentor and eventually a coach
• Support / feedback by peers
• Role of teamleader: manage learning employee
– planning, monitoring and evaluation
17. Mentor (coach)
At least 1 person dedicates time for you and is for you!
Support learning processes by mentor(buddy):
• Feedback on learning objective
• Feedback about choice learning activities;
• Feedback on reflections worker;
• Suggestions about follow-up activity.
Organisation:
• Choice mentor by worker
• Organize and facilitate time investment mentor
• Short training mentor
Criteria for choice:
• A colleague, not someone form HR
• Affinity with support (likes to help)
• Makes trust and safety true
• Has the courage to be critical based on respect
18. Role Teamleader and Manager
Involve teamleader and his/her manager; they are Key !!
• is process owner team learning process;
• explains performance evaluation criteria;
• stimulates learning from day-to-day activities; learning is on the
agenda continuously;
• shows desired behaviour (modelling);
• creates challenging workplace and projects for each worker;
• creates favourable work conditions;
• monitors ‘doing’ and manage learning by employee;
• sustains learning experiences
No extra time investment is asked with regard to learning employee
19. Action
Teamleader and department manager
Action
Coaching mentor
CasCas CasCas
Evaluation
Measure output
Celebrate
successes
Results
Adjust personal challenges
Progress teamchallenge
Determine:
Teamchallenge(s)
Personal Challenges
Learning objectives
Start
meeting
Team
Performance
meeting
Team
Performance
meeting
Team
Coaching mentor
Monitoring teamleader
Conversation
manager
teamleader
Coaching
Teamleader by
manager
Coaching
teamleader by
manager
Conversation
manager
and teamleader
Monitoring teamleader
You tube You tube
Adjust personal challenges
Progress teamchallenge
ESN ESN
E-learning E-learning
Knowledgebank Knowledgebank
E-portfolio E-portfolio
20. Klik om de stijl te bewerken
Implementation journey
21. Conditions
• Is management willing to organize learning in work?
• Does management actively support learning in work?
(resources, communication)
• Is learning key in your business? (knowledge company /
innovation),
• Is management interested to organize workprocesses
according to the principles of learning;
• Time and resources are organized and available?
• Involve manager and teamleader
• Reconsider role L&D-professional
22. Implementation journey 70:20:10*
• Considering
– build a deeper understanding of the model and considering its value to
help you respond to your organization’s key drivers and specific
challenges.
• Developing
– build your business case, agree on principles, engage stakeholders
and consider your readiness to implement.
– Look for an enthusiastic and motivated department manager
• Planning and preparation pilot
– develop your strategy, plan the governance structure and operation,
identify methodologies, technologies and processes and consider
piloting and communications planning.
– prepare team leader(s) and department manager
– train and coach L&D professionals
– develop learning resources
– prepare community leaders * Adapted from : 702010 forum
23. • Piloting
– run pilots and plan the details of 70:20:10 implementation using
mitigation guides to understand and manage risks
– run workshops to better understand resourcing implications.
– communicate results
• Implementing
– determine metrics and analyze waste in existing processes,
– work with sponsors to enroll line leaders to develop others,
– build a robust communications strategy and change management
plan.
• Embedding
– integrate 70:20:10 more deeply within operating rhythms,
– broaden experiential and social learning,
– further develop line leaders and L&D capabilities
– work to create a culture of learning innovation and continuous
improvement.
24. Process interventions L&D
• Train teamleaders on-the-job
– how to organize and facilitate team events.
– how to facilitate learning from day-to-day activities. Link to team meeting.
– how to share know-how; using knowledge jams.
– ……..
• Workshops for workers:
– Strengthen learning capabilities: giving feedback, assess relevant (learning)
activities and how to organize and do reflections.
– how to organize and practice sensemaking.
• Coach the manager how to create appropriate conditions;
– for example challenging workassignments and supportive learning climate.
• Short training for mentors how to support peers.
25. Action
L&D interventions implementation journey 702010
Action
Coaching mentor
Monitoring teamleader
CasCas CasCas
Training…… Training……
Evaluation
Meusure output
Celebrate
successes
Results
Conversation
manager
teamleader
Coaching
Teamleader by
managerWorkshop
Conversation
manager
and teamleader
Adjust personal challenges
Progress teamchallenge
Determine:
Teamchallenge(s)
Personal Challenges and
Learning objectives
Start
meeting
Team
Performance
meeting
Team
Performance
meeting
Team
Coaching mentor
Monitoring teamleader
You tube You tube
Adjust personal challenges
Progress teamchallenge
ESN ESN
elearning elearning
Coaching
Teamleader by
manager
Knowledge bank Knowledge bank
Coaching Coaching CoachingCoaching
L&D L&DL&D
Workshop Workshop Workshop Workshop
26. L&D prof. supports team sessions
Meetings:
• Starter team meeting
– Topic: strategy deployment, peer support
• First performance team meeting
– Topic: feedback, reflection and assess activities
• Second performance team meeting
– Virtual feedback and knowledge generation
Other activities:
• Keep learning resources up-to-date;
• Community leaders support Enterprise social network;
• Organize open theatre- incompany ‘Tedx’;
• Communicate
• ……….
28. Change behaviour: Do it!!
• Asks doing continuously and once a breakthrough will be
established
• Keep moving and build on small wins.
• It is not always fun and means struggling.
• You need other people and support.
So:
• Organize application of new behaviour at work;
• Make short term actionplans and organize repetition;;
• Worker describes activities him or herself;
• Someone is supporting you: a mentor or buddy.
Sources: behaviourism and brain theories