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Enabling the Seamless
Shopping Experience
Retail Solutions Global Business Unit
Printing and Personal Systems Group
Ray Carlin / January 14th, 2013


© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Who is HP in Retail

Increasing Market Growth
•   #1 Global IT Vendor for Retail (IDC)
•   #2 Global POS shipments (2010/2011 IHL)
•   90 of the world’s top 100 retailers are HP clients
•   Frost & Sullivan 2012 POS Portfolio Strategy
    Award


Retail Solutions Business Unit
provides
•   POS Systems
•   Digital Signage
•   Self-Service
•   Mobile POS
2   © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Key Global Trends Driving Retail

Consumer                                                           Industry                                                            Technology
• Time-starved                                                     • Globalization, consolidation &                                    • Mobile Consumer and
• Digitally-enabled &                                                format-blurring                                                     Associate Technologies
  empowered                                                        • Growing interest                                                  • Interactive Digital Touch
• Less loyal                                                         mobility, self-service & digital                                    Points
                                                                     solutions                                                         • Cloud-Based Architectures for
• Demanding a better and more
  value-driven experience                                          • Struggling to deliver a                                             POS and Servers
                                                                     differentiated, Omni-channel                                      • Integration, Security &
                                                                     experience                                                          Manageability
                                                                   • Relentless push to increase
                                                                     operational efficiency &
                                                                     optimise technology




3   © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What it all means to the Retailer?

Retailers must…
• Move to a more flexible store platform that can
  accommodate new technologies
• Recognize the need to raise the bar in terms
  of using technology to better serve the
  customer
• Improve their In-store connection and
  integration of mobile and web channels




4   © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The HP Omni-Channel Ecosystem Initiative
                                                                        Two industry leaders with a shared vision
                                                                        and mission of developing the omni-
                                                                        channel ecosystem




    Retail Platform & Services                                                                                                         Retail Technology
    Comprehensive store to                                                                                                             Vested stakeholder, evangelist
    enterprise, HW and services                                                                                                        and trusted advisor, committed to
    portfolio. Open, affordable, retail                                                                                                developing best in class platform
    technology backed by the world’s                                                                                                   technology to support omni-
    largest technology company                                                                                                         channel




                                                                      Creating partnerships across 4 key elements
                                                                      that enable sustainable omni-channel

5   © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP’s Seamless Store Experience
Re-thinking the touch points

    Interactive digital touch points

      Consumer & associate                                 Fixed                  Interactive POS                      Interactive       Self-service      Mobile
      Smart phones & tablets                               POS                        displays                       digital signage       kiosks           POS




    Point of service exists across all the touch points in the store                                    Desired customer experience redefines touch point function


    In-store shopper interaction can be delivered by any digital touch point




6     © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Point-of-Sale Solutions
      Mobile                                           All-in One                                        Modular




HP ElitePad 900                                        RP7                                               RP5                              RP3
• Enterprise-ready w/                                  • Touch-enabled, high                             • Multi-purpose platform         • Single purpose platform
  Microsoft Windows 8                                    performance all-in-one                          • High-performance Intel         • Value- driven POS
• 10.1” multi-touch display                            • Sleek, compact form                               processors                       system
• Under 1.5 lbs                                          factor                                          • Advanced remote                • Space-saving footprint
• Enterprise accessories                               • Flexible configurations                           manageability
                                                                                                           capabilities


  7    © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Digital Signage Solutions
Striking signage to engage and inform




LD4210 and                                                         LD4730 and                                                          LD4220TM and
LD 4710                                                            LD4730G                                                             LD4720TM
• Thin bezels                                                      • Micro bezel design, less than                                     • Integrated interactive
• Embedded HP media sign                                             4mm                                                                 multi-touch
  player technology                                                • HP Dreamcolor calibration                                         • Embedded HP media sign
• Centralized command and                                            solution                                                            player technology
  control software                                                 • LD4730G with integrated                                           • Centralized command and
                                                                     corning ® gorilla glass ®                                           control software

8   © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Digital Signage Player Solutions



T610 Thin Player                                                   Elite 8300 USDT Player                                              RP5800 Digital
• Competitive offering vs. small                                   • Power in a small package                                          Signage Edition
  industrial PCs                                                   • Capable of driving complex                                        • Versatility and durability
• Small and thin – facilitates                                       content and interactivity                                         • Capable of driving highly complex
  mounting behind display                                          • Good fit for kiosks                                                 content to multiple screens
• Low cost                                                         • Targeted use cases: Omni-channel                                  • Retail hardening and long lifecycle
• Targeted use cases: Menu boards,                                   touchpoints, wayfinder/digital                                    • Targeted use cases: Omni-channel
  digital ambiance, promotional                                      concierge, digital ambiance,                                        touchpoints, menu boards and
  merchandising                                                      promotional merchandising                                           promotional merchandising (to
                                                                                                                                         multiple screens), video walls



9   © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
“Make it matter” – HP Seamless Shopping Experience
Store performance and technology enablers

                                    Deliver compelling in-aisle                                                     Maximize front end
                                    promotions                                                                      productivity
                                    Digital Signage                                                                 POS & Self-Checkout




                                    Create personalized                                                             Improve store management
                                    shopping experience                                                             effectiveness
                                    Self-Service                                                                    Mobile Manager Tablet



10   © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

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HP Retail Delivers on Omni-Channel Promise NRF 1013

  • 1. Enabling the Seamless Shopping Experience Retail Solutions Global Business Unit Printing and Personal Systems Group Ray Carlin / January 14th, 2013 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 2. Who is HP in Retail Increasing Market Growth • #1 Global IT Vendor for Retail (IDC) • #2 Global POS shipments (2010/2011 IHL) • 90 of the world’s top 100 retailers are HP clients • Frost & Sullivan 2012 POS Portfolio Strategy Award Retail Solutions Business Unit provides • POS Systems • Digital Signage • Self-Service • Mobile POS 2 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 3. Key Global Trends Driving Retail Consumer Industry Technology • Time-starved • Globalization, consolidation & • Mobile Consumer and • Digitally-enabled & format-blurring Associate Technologies empowered • Growing interest • Interactive Digital Touch • Less loyal mobility, self-service & digital Points solutions • Cloud-Based Architectures for • Demanding a better and more value-driven experience • Struggling to deliver a POS and Servers differentiated, Omni-channel • Integration, Security & experience Manageability • Relentless push to increase operational efficiency & optimise technology 3 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 4. What it all means to the Retailer? Retailers must… • Move to a more flexible store platform that can accommodate new technologies • Recognize the need to raise the bar in terms of using technology to better serve the customer • Improve their In-store connection and integration of mobile and web channels 4 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 5. The HP Omni-Channel Ecosystem Initiative Two industry leaders with a shared vision and mission of developing the omni- channel ecosystem Retail Platform & Services Retail Technology Comprehensive store to Vested stakeholder, evangelist enterprise, HW and services and trusted advisor, committed to portfolio. Open, affordable, retail developing best in class platform technology backed by the world’s technology to support omni- largest technology company channel Creating partnerships across 4 key elements that enable sustainable omni-channel 5 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 6. HP’s Seamless Store Experience Re-thinking the touch points Interactive digital touch points Consumer & associate Fixed Interactive POS Interactive Self-service Mobile Smart phones & tablets POS displays digital signage kiosks POS Point of service exists across all the touch points in the store Desired customer experience redefines touch point function In-store shopper interaction can be delivered by any digital touch point 6 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 7. HP Point-of-Sale Solutions Mobile All-in One Modular HP ElitePad 900 RP7 RP5 RP3 • Enterprise-ready w/ • Touch-enabled, high • Multi-purpose platform • Single purpose platform Microsoft Windows 8 performance all-in-one • High-performance Intel • Value- driven POS • 10.1” multi-touch display • Sleek, compact form processors system • Under 1.5 lbs factor • Advanced remote • Space-saving footprint • Enterprise accessories • Flexible configurations manageability capabilities 7 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 8. HP Digital Signage Solutions Striking signage to engage and inform LD4210 and LD4730 and LD4220TM and LD 4710 LD4730G LD4720TM • Thin bezels • Micro bezel design, less than • Integrated interactive • Embedded HP media sign 4mm multi-touch player technology • HP Dreamcolor calibration • Embedded HP media sign • Centralized command and solution player technology control software • LD4730G with integrated • Centralized command and corning ® gorilla glass ® control software 8 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 9. HP Digital Signage Player Solutions T610 Thin Player Elite 8300 USDT Player RP5800 Digital • Competitive offering vs. small • Power in a small package Signage Edition industrial PCs • Capable of driving complex • Versatility and durability • Small and thin – facilitates content and interactivity • Capable of driving highly complex mounting behind display • Good fit for kiosks content to multiple screens • Low cost • Targeted use cases: Omni-channel • Retail hardening and long lifecycle • Targeted use cases: Menu boards, touchpoints, wayfinder/digital • Targeted use cases: Omni-channel digital ambiance, promotional concierge, digital ambiance, touchpoints, menu boards and merchandising promotional merchandising promotional merchandising (to multiple screens), video walls 9 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 10. “Make it matter” – HP Seamless Shopping Experience Store performance and technology enablers Deliver compelling in-aisle Maximize front end promotions productivity Digital Signage POS & Self-Checkout Create personalized Improve store management shopping experience effectiveness Self-Service Mobile Manager Tablet 10 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.