The rules have changed on how to run a successful medical practice. With the advent of mobile devices, social media, online reviews and apps for everything, patients are better-informed and have higher expectations on their healthcare experience than ever before. Patient’s today appreciate interacting and being more engaged with their providers online. Successful healthcare practices today will take advantage of technology-enabled strategies to deliver a superior patient experience, increase practice-patient communication and improve patient outcomes. Forward thinking practices are using patient engagement to improve reimbursement across the board, including MIPS/MACRA and APM payment models.

1. webinar
The Age of Engagement: How Today’s Patient Engagement
Technology Can Help Improve Patient Outcomes
Presented by Dr. Thomas Giannulli July 25, 2018

2. kareo.com
Agenda
2
Agenda
2
• Welcome & Introductions
• Consumer Driven Healthcare & Patient
Engagement
• Successful Engagement Models
• Tools, Tips and Tech for Your Practice
• How Kareo Can Help
• Your Questions

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How to Participate Today…
Type your questions
Download today’s resources
View today’s presentation

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Connect via Social
Connect with us via social media
How to connect:
1) Follow @GoKareo on Twitter
2) Search for #KareoTip
3) Join the conversation using #KareoTip
twitter.com@GoKareo
facebook.com/GoKareo
linkedin.com/company/kareo

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Discover Kareo’s Role
• PAHCOM has approved 1 CEU credit.
• You’ll be asked at the end of the webinar if
you want a CEU certificate.
• Certificates will be emailed to you.
• Attendees must be logged into the webinar
to receive credit.
“…Make Your Practice a Best Practice!”

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Speaker
• Chief Medical Information Officer at Kareo
• Awarded Top Innovator in Digital Health
• Actively involved in Advanced Research
Projects
• Several years experience practicing
Primary Care and Concierge Medicine.
Thomas Giannulli
MD, MS

7. kareo.com
Agenda
7
Agenda
7
• Welcome & Introductions
• Consumer Driven Healthcare & Patient
Engagement
• Successful Engagement Models
• Tools, Tips and Tech for Your Practice
• How Kareo Can Help
• Your Questions

8. Consumer Driven Healthcare &
Patient Engagement
The Demand for Patient Engagement

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Consumer Driven Healthcare
Deloitte Insights
January 25, 2016
• Confluence of high deductible health plans and Consumerism
• Patient choice driven by value and convenience
• Healthcare industry needs to join others in meeting consumer
demands
• Care and solutions that are coordinated, convenient, customized,
and accessible
• Shared decision making and a new patient engagement models

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Current State of Patient Engagement
55% 50% 25% 83%
That don’t communicate
between encounters
Doctors
Believe their
responsibility begins
and ends with the
office visit
Doctors
That do engage patients
outside the encounter
Doctors
That don’t follow
treatment plans
following the
encounter
Patients
www.ama-assn.org

11. 57%
reduction in
care gaps
Customer experience is quickly becoming the new competitive
battleground in nearly every industry, including healthcare.
60%
Increase in
Preventative
screening
175%
More likely to review
care plan
information
A review of 36 clinical studies show that sharing information regarding
healthcare decisions leads to greater patient satisfaction.
Return on Engagement
• Clinical Outcomes
• Patient Satisfaction
www.relaynetwork.com/casestudy/healthcare/

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Focusing on Patient Satisfaction Is Good for Business

13. Successful Engagement Models
Engagement Practices that Drive Improvements

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Patient Engagement Scope
Specific engagement-related solutions can be grouped by their relationship to the
traditional office visit or encounter.
• Pre-Encounter
• How do customers/patients find and learn about your practice and
engage in pre-visit activities
• During Encounter
• In office or virtual visit engagement
• Post Encounter
• Communication, adherence, compliance and patient surveys

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Pre-Encounter
Specific engagement-related solutions include
• Pre-Encounter
• Web Presence
• Physician Profile and Search
• Social media reputation
• Enrollment and consent
• Pre-visit assessments

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During Encounter
Specific engagement-related solutions include
• During Encounter
• Telehealth visits
• Office check-in and history capture

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Post Encounter
Specific engagement-related solutions include
• Post Encounter
• Care management
• Patient adherence programs and reminders
• Patient portals
• Assistance with appointments and scheduling
• Mobile health monitoring
• Provider chat and messaging
• Health and satisfaction surveys

18. Tools, Tips and Tech for Your Practice
How to Start Activating Patients Today

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Pre-Visit: Enabling the success of your practice
77% of patients search online
before making an
appointment
Online Directory Manager (ODM)
Online Provider Profile
A professional online
provider profile is critical,
with once click to book an
appointment

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Pre-Visit: Enabling the success of your practice
Save time & collect accurate
patient information, a stress-
free check in process
Online Patient Intake
Patient Reviews
Surveys show 84% of
patients use online
reviews to evaluate
providers.

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During the Encounter: Enabling the success of your practice
Telemedicine demand to
grow 5X in the next 5 years
Telemedicine Visits
3:1 ROI, Expanding Coverage
49 states have coverage,
embedded rules engine to
assist payment

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Post-Visit: Enabling the success of your practice
77% of patients search online
before making an
appointment
Online Portal, Messaging & Payment
Mobile Reminders and Booking
45% of smartphone users
want online scheduling
Patient Satisfaction Surveys

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Post-Visit: Enabling the success of your practice
85% of patients can benefit from
access to simple treatment
instructions, after their encounter
Portal 2.0 - Patient Specific Treatment Plans & Education
Improve adherence & compliance
with medications, follow-up and
drive better eCQM and outcomes
Synchronize care team and
family/caregivers
Where we’re headed

24. kareo.com
Agenda
24
Agenda
24
• Welcome & Introductions
• Consumer Driven Healthcare & Patient
Engagement
• Successful Engagement Models
• Tools, Tips and Tech for Your Practice
• How Kareo Can Help
• Your Questions

25. kareo.com 2525
Awards and Rankings
Growth awards
The speed at which medical
practices are moving to Kareo and
referring it to other providers.
Software Reviews and Rankings
3rd party recognition, driven by
direct customer feedback, equals
trust and credibility.

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Kareo Engage

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Kareo Platform

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Kareo Platform Extensions

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How to Participate Today…
Type your questions
-- Questions After the Webinar --
888.775.2736 x1
sales@kareo.com

30. Questions for Kareo?
New to Kareo
Schedule a demo
Chat: https://www.kareo.com/chat
Phone: 888-775-2736 ext 1
Kareo Customers
Email: support@Kareo.com
Chat: https://www.kareo.com/chat
Phone: 888-775-2736 ext 4

31. Connect with Kareo
Stop by and say hi!
Kareo @GoKareo GoKareo Kareo
3353 Michelson Drive, Suite 400
Irvine, CA 92612
(888) 775-2736