1. 1
FIX-MY-PLACE
www.fixmyplace.com
Your ‘One Stop e-Shop’
For
Housekeeping, Plumbing & Electrical Services
Presented By
1. Vivek Band - 07
2. Bhushan Baragade - 08
3. Karan Bhagatwala - 09
4. Ravish Bhasin - 10
5. Aishwarya Bhavsar - 11
6. Harshit Bhinde - 12

2. 2
E-Commerce Business Model
 USPs
 Offering an Organized service in a predominantly Unorganized sector.
 24 hour help-line and emergency services.
 Work Force:
 Professionally managed & Trained staff on
Company’s pay-roll.
 Revenue Streams
 AMC – Annual Maintenance.
 Charges Applicable for Services availed.
 Advertising space on our website.
HARSHIT BHINDE : 12

3. 3
E-Commerce Business Model
 Payment Modes:
 Credit / Debit Card Payment.
 Internet Banking Payment.
 ‘Cash – After – Service’ Payment for
non AMC members & in case of replacement
of parts.
 Target Group for AMCs:
 MNCs
 Restaurants
 Theatres & Malls
 Hospitals
 Educational Institutes, etc.
HARSHIT BHINDE : 12

4. 4
IT Infrastructure
 In – house Servers.
 24/7/365 temperature control
system to keep the servers
running.
 24/7/365 days broadband
connectivity.
MAIN SERVER
VIVEK BAND : 07

5. 5
Website Content
 New User Registration / Existing user Log-in Facility.
 AMC Details & Charges.
 Company Profile.
 Terms & Conditions of Service.
 Services Offered & Charges applicable.
 Advertisements (Banner ads).
 Contact Us:
 Email id.
 24 hours Hot-Line numbers.
VIVEK BAND : 07

6. 6
Shopping Cart
• After logging in, customer can choose the service(s) he/she needs to avail.
1
• Customer can then choose the preferred date & time-slot for repair work to be
2 carried out.
• Order will reflect in the ‘Shopping Cart’ which will show all the details of the
3 service(s) chosen and the total charges for the same.
• To complete transaction:
• AMC customers must go to ‘Shopping Cart’ and confirm the order.
4 • Non – AMC customers must go to ‘Shopping Cart’, confirm the order & choose
payment mode.
FIXMYPLACE.COM SHOPPING CART
Sr. Product Date & Time Date & Time AMC No.
Price
No. Code of Booking of Execution (if applicable)
24/11/11 : 27/11/11 :
1 HSKPG 1000 FMP-0000539
14.25 09.00
KARAN BHAGATWALA : 09

7. 7
Payment Gateway
Fixmyplace.com
Application Server
Fixmyplace.com
Bank A/C KARAN BHAGATWALA : 09

8. 8
Logistics for Service Delivery
 Completely Man - Power Oriented Business.
 After repair work is completed, hard copy of the bill will be handed over to
customer.
 Staff members will be given conveyance for Public Transport.
Inventory Management:
 Toolkits and other equipment will be stored at the office premises.
 Spare Parts will ordered from manufacturers as and when required.
BHUSHAN BARAGADE : 08

9. 9
Logistics for Service Delivery
Area of Service:
MUMBAI CITY
 On western line:
 Upto Dahisar
 On Central Line:
 Upto Mulund
 On Harbour Line:
 Upto Mankhurd
Boundary for Catering
Service
BHUSHAN BARAGADE : 08

10. 10
Customer Management
 Attractive ‘offer-of-the-day’ packages for new customers to lure them into
signing up for AMCs
Once customer places an order:
• Order placement & conformation call/email/sms to
1 customer before order is executed.
• Customer will receive sms and email containing complete
2 profile of staff member(s) assigned to execute the order.
• Customer will be requested to fill up a short feedback card
3 when staff member completes work.
• Post service conformation call to gauge satisfaction of
4 customer & scope/areas of improvements.
AISHWARYA BHAVSAR : 11

11. 11
Business Alliances
 Alliances with Electrical & Sanitary Equipment Manufacturers for spare parts.
 To work in collaboration with these companies for man-power sharing.
 Alliance with Construction Companies & Builders for new / existing projects.
AISHWARYA BHAVSAR : 11

12. 12
Existing Customer Management
 On-time service delivery.
 Customer referential programme with
 10% discount on AMC renewal charges per new customer that he/she
brings in.
 or a free spare part replacement, whichever scheme the customer chooses
to avail.
 24 hour hotline for customer feedback / grievances.
 Customer Loyalty Programmes
 Points on purchases (Non-AMC Customers).
 Gifting/Treating loyal customers on special occasions.
 Festive offers on new fittings and housekeeping services.
RAVISH BHASIN : 10

13. 13
Services & Charges
Points system (for Non AMC Customers):
Yearly service pack:
 25 points / Rs. 500 of bill amount.
1) Every month (Rs.x)
 Points can be redeemed.
2)Every 2 months (Rs.x-15%)
Plumbing 3)Every 3 months (Rs.x-25%)
&Electrical 4) Customized pack
On call
Rs.500
Services
On call
Rs.500
Yearly service pack:
Housekeeping
1) Weekly (Rs.x)
2) Fortnightly (Rs.x-15%)
3) Monthly (Rs.x-25%)
4) Customized pack
RAVISH BHASIN : 10

14. 14
THANK YOU
PLEASE DON’T FORGET TO VISIT US TODAY
ON
www.fixmyplace.com