Close Care Gap is a patient safety organization (PSO) that aims to improve population health by closing gaps in care. It offers various free services to help hospitals analyze processes, outcomes, and compare performance to industry averages. Additional consultative services are available to help organizations implement best practices and quality improvement programs. The PSO director explains that through peer-based sharing and learning supported by the Patient Safety Act, they can create a culture of continuous quality improvement beyond just regulatory periods.

1. a component organization of
Join the leading federally designated
Patient Safety Organization
Close Care Gap, PSO
Patient Safety
Organization
Join us and help improve the health of our nation
www.clinicalMessage.org

2. Patient Safety and Quality Improvement Act (PSQIA)CloseCareGapPSO
Benefits of Working with Close Care Gap, Patient Safety Organization (PSO)
First Step Towards – Improving the Health of our Nation
To improve the health of our population, we need
to think beyond healthcare or the hospital setting.
To support this global vision, we need a new
model that supports advanced thinking and the
following information management capabilities to:
• Engage Population
• Engage Providers
• Define Population
• Assess Care Gaps
• Strategies and Assess Risks
• Engage Patients
• Manage Care
• Measure Outcomes and Correct
• Population Health Measures (integrated)
• Total Cost of Health
• Quality : health of the population
• Population Satisfaction
Being part of Close Care Gap PSO, you are
helping improve the capability to Manage Care
better.
The Patient Safety and Quality Improvement Act
of 2005 (Patient Safety Act) authorized the
creation of Patient Safety Organizations (PSOs).
It encourages clinicians and health care
organizations to voluntarily report to, and share
quality and patient safety information with PSOs
without fear of legal discovery. PSOs help health
care professionals learn from data on patient
safety events to prevent them from happening in
the future.
The Agency for Healthcare Research and Quality
(AHRQ) is a part of the U. S. Department of
Health and Human Services, who administers the
PSO program.
PSO’s serve as independent, external experts
who can collect, analyze, and aggregate clinical
data (Patient Safety Work Product) locally,
regionally, and nationally to develop insights into
the underlying causes of patient safety events.
While working with a PSO is voluntary, it offers
many benefits, including:
• Legal privilege and confidentiality of
deliberations and analysis of quality and
safety events
• Aggregation of patient safety event data, and
comparison with peers (de-identified by the
PSO Privacy Protection Center)
• Expertise to understand and prevent the
causes of patient safety events
• Advice for improving the quality and safety of
patient care delivery
• Opportunity to submit non-identifiable data to
the Network of Patient Safety Databases
(NPSD) and compare data nationwide

3. No Service Description PSO
Services
Fee for
Service
1 Use CCG PSO software to perform peer review from approved list of processes
- real-time audit or manual and data is entered in PSCS later
free
2 Define improvement plan and manage the plan free
3 Benchmark your individual audit performance against your Organization and
Industry Level
free
4 Provide clinical outcomes in PSO standard format referred as common
formats
free
5 Using CCG PSO Informatics engine – analyze process variance and clinical
outcomes for various groups within your organization and compare them
against industry average .
free
6 CCG PSO will grant your organization a certificate of being an active member
of PSO
free
7 CCG PSO consulting staff can help you implement best practices in selected
areas and help develop your staff competencies to close the gaps in care
√
8 Leverage online learning and capability to manage improvement programs
through their full life cycle
√
9 Submit Action Plans and Quality Observation Projects for Professional
Continuing Education Credit
√
10 Access to peer reviewed articles, webinars, and learning support on how to
leverage best practices to close gaps in care
√
Message from the Close Care Gap, PSO Program Director , Kate ONeill, MSN, RN
What to expect from your Close Care Gap, PSO ?
Close Care Gap PSO is a component of clinicalMessage , a platform designed to improve the health of the population
through improved health information flow across the entire healthcare continuum. An overview of Close Care Gap,
PSO services are listed in the Table 1 below. Many of our PSO services are FREE to hospitals and organizations to
take advantage of our quality improvement products. Additional individual support and consultative services are
available to organizations upon request to assist in their quality improvement journey.
Table 1: Close Care Gap PSO Services
Thank you for your interest in Closed Care Gap, PSO. For the past 2 decades,
I’ve worked as an ER Manager, Educator, Writer-Researcher, and Quality Leader.
 Over the years, I’ve struggled with one daunting question: How to keep care
delivery teams focused on quality and patient safety every-day? and NOT just
on the days when regulatory agencies (Joint Commission or Magnet) are at the
door.
 I believe, if we take advantage of the Patient Safety Act, and the science of
Peer-Based Sharing and Learning, we can create a culture of quality that
becomes "business as usual".
I hope you share my patient safety vision. Contact me to discuss your needs.
Phone: 610.505.0996
Email: kate.oneill@clinicalMessage.org
Website: www.clinicalmessage.org

4. www.clinicalMessage.org
Close Care Gap, PSO and Centre of Excellence [Engage Providers]
Operationalize Good Practices with clinicalMessage Solution [Manage Cost]
Make Patient Provided Data - Part of the Daily Care Plan [Manage Care, Engage Patient]
Decision Support – Patient information and evidence based practices
Patient Data – Reported through 3rd party devices and applications
Health Outcomes - Analytics and Dissemination to the point of care
Engage Population – Self health promotion and incent wellness globally
Roadmap to
Next
Generation
Health IT
eHealth
Information System
for the Global
Population
Engage
Population Engage
Providers
Define
Population
Assess Care
Gaps
Strategies
and Assess
Risks
Engage
Patients
Manage Care
Measure
Outcomes and
Correct
Population
Health Measures
• Total cost
• Quality
• Satisfaction