Your HR support is just a call away! Understand the benefits and how we can assist your company

1. Employee Assistance
Contact Centre

2. Why Do You Need an Employee
Assistance Help Desk
An Employee helpline is needed for all – Large Size
Organizations , Sales Teams , BPOs , Operations,
Sales & Service teams , Onsite teams , Employees
on 3rd Party payroll etc .
Employees ( Direct or Indirect) – Have direct access
to HR @ head office
Head office has direct access all employee
grievances without dilution

3. Why Do You Need an Employee
Assistance Help Desk
Having an employee helpline is a simple & convenient way for employees to get in
touch with the employer and to get a resolution to their queries
Employees may want to know about
–Policies
–Best practices
–Issues with Salary
–Salary Slip, Form 16
–Transport
–Medi-claims
–Information about some accidents
–Complaints with Vendors
–Issues with Supervisors
Whatever it is, it is just a phone call away.

4. How does it work?
• We get a Toll free or Paid Phone number & Generic Email Id
• A HR Service Team is set up as a dedicated team solely for
managing calls from employees
• Executives attending to the calls are trained on HR policies &
processes.
• A user friendly interactive voice response system is also built
into the process. For example for payroll dial 1, for benefits
dial 2, for recruitment dial 3. Calls can be transferred to the HR
Service Executive who has expertise in the corresponding
process
• All calls are recorded for quality & monitoring . This also helps
as record to a conversation & issues

5. Benefits of Employee Helpline
• Position company as employee friendly and employee
oriented
• Better resolution turnaround time
• Direct access to employee issues , hence faster root cause
analysis
• Clear, concise, uncomplicated advice and guidance on most
HR issues and topics
• Speedier resolution to employee’s HR related queries.
• Whether an employee needs help in validating a decision,
understanding changes in employment regulations, or
managing employee relations, an employee helpline can
be used as an effective medium of two way communication

6. How can Kankei Assist
• Kankei can provide your company with a
dedicated employee help desk staffed by trained
resources
• The resources will have a knowledge
management system and also a information
management system that enables them to take
queries and track their responses
• The assistance desk can play additional roles such
as safety tracking of employees, RSVP of
employee events, employee recognition contact
and more

7. Contact Us
Rashid Shaikh
KANKEI
A – 302 , Dipti Classic , Suren Road ,
Andheri East
Mumbai – 400093
Rashid.shaikh@kankei.com
+91 22 66 77 3041