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NEWSLETTER                                                  Issue 1 February 2012


     7 , Whimple Street, Plymouth, PL1 2DH Tel: (01752) 265952 Fax: 0870 762 6228




Foreword
Dear Friends and Supporters
This is the first of our new look Newsletter. We have designed it this way because our long serving Editor
has retired. In future, the Newsletter will be produced on a quarterly basis and only contain direct
information appertaining to the work that is carried out by DCRS. This will mean a much shorter
Newsletter but we hope that it will still keep our supporters aware of what is going on in the world of
Asylum Seekers and Refugees in Plymouth.
I would like to take this opportunity to thank publicly Geoff Read for all the work, commitment and time
he put into his Editorship and much more beyond. DCRS will miss him indeed.
DCRS is going through a time of change over the next few months, with the retirement of a staff member,
some Trustees and new appointments, but more of that at a later date. I can officially, however, welcome
Hugh Marwick as one of our Project Support Workers (PSW). He has joined us with a wealth of experience
of work with Asylum Seekers and Refugees in another part of the country.
Lorna M. Sewell
Chair, Board of Trustees
                                                     Raise money for DCRS at no cost
                                                     You can now raise money for DCRS without any cost
                                                     to yourself. If you register at
                                                     http://www.easyfundraising.org.uk/
                                                     When you do any on-line shopping (Amazon,
                                                     supermarkets, department stores are all there) you
                                                     can select DCRS as your cause and then click through
                                                     the site to whatever you want to buy. Every time you
                                                     do this DCRS receives a little money. If we are to
                                                     maintain our core services and walk-in centre, we
                                                     must raise a further £30,000 between now and the
                                                     end of year.
                                                     Colin Stares
                                                     Trustee
We are also now registered to the national local giving campaign ( http://localgiving.com/ ) and you can
simply register there and make a donation to DCRS in minutes. We show how donations of £5, £10, £20
and £100 can make a real difference to our service users, and if you want to you can donate there and
then. Do go and have a look, as well as donations, our webpage has lots of additional information about
what we do. We have been told that they are running a matched funding campaign from 1 March, and so
any donations made on that day (until their resources run out) will effectively be doubled before they
are given to us. What’s not to like about that!
Beginning and ending well                                      were not detrimental to the trading routes of
I’ve always been encouraged to persevere and aim                the day?
to end well. It’s not always been the reality in             How would he explain that in his meagre
activities or efforts I’ve made over the years but at           baggage were found such costly items as
this time in 2012, I see the beginning of a new                 gold, frankincense and myrrh?
stage in DCRS history and view the year to come.             Who would have believed Joseph’s testimony
                                                                that he was warned in a dream by Angels of
We have welcomed Hugh, our newest staff
                                                                the impending genocide to come to
member to replace Helen, after her successful
                                                                Bethlehem, when all boys in Hebrew families
place on a University course. He’s got such
                                                                (under the age of three) were murdered as a
youthful enthusiasm and a passionate desire to
                                                                result of orders from the very king who was
meet the needs of our service users that
                                                                seeking to kill the baby Jesus?
demonstrates a strong beginning to his place on
                                                        The historical experiences of our services users often
the team. His previous experience with Refugee
                                                        include such incredible statements of threats,
Action, Manchester offers us the skills and insights
                                                        genocide and escape routes that they too are judged
necessary to cope with the current demand from
                                                        as ludicrously incredible and preposterous, as I recall
service users for our support and advice.
                                                        one judge declared to a young Sudanese lad from
It has been nearly ten years since I first joined the   Darfur.
staff team when the number of visitors was less,
                                                        This year, I will be retiring after ten years service with
but their needs no less complicated or stressful
                                                        committed colleagues and supporters. There have
than we face nowadays. The beginning of such
                                                        been many individuals who have been granted leave
development was a result of perseverance on the
                                                        to remain despite the injustices that challenge our
part of the Board and volunteers who stood by our
                                                        resolve to persevere, but we do, with your help!
commitment to go forward, as they do again at
the beginning of another year of financial              Trish Baxter
challenges and political changes.                       Project Support Worker
The face of Immigration policy continues to        Food News !
grimace with determined resolve to guard our       After receiving some lovely goodies by the way of
borders from any “undeserving” entrant in order    donation over these past few months, has meant
to keep out everyone who cannot improve the        that we have been able to top up the food parcels
economic well-being of our United Kingdom. For     with a bit of luxury for Christmas.
those individuals genuinely seeking sanctuary in a
                                                   We have also placed some of the donated goods in
safe country, where they believe their human
                                                   our office waiting area for all Service Users to be able
rights will be upheld, the immigration system can
                                                   to sample that bit of extra something!
become a nightmare, devoid of justice and often
                                                   I also managed to purchase some fresh vegetables
discriminatory in its denial of credible experiences
of persecution.                                    and fruit and these have been really well appreciated
                                                   by those who received them. Again, we placed some
During the Christmas season, I was challenged by
                                                   in the waiting area to be shared by all. I feel most of
the reality of the nativity text where we read the
                                                   our ASR are in some sort of need.
extraordinary historical record of Jesus’ birth and
flight to Egypt to find refuge from the death      Towards the end of 2011 we had a routine inspection
threats of Herod.                                  from the Environmental Health Officer and am
                                                   pleased to say all went well.
      What judge would have taken the
       testimony of a man who had no citizenship Christine Reid
       in the country of asylum or believed he was Food Programme Coordinator
       not there for “economic gain”?

Why would they grant this family refugee status,
when relations across the border
First impressions                                      DCRS sports and activities
It's been five weeks now since I walked through        DCRS sports and fitness programs have been on-
the doors of DCRS as the newly-appointed project       going throughout the whole of last year and January
worker, so it's probably time to introduce myself. I   2012 has been no different. We have been
joined Refugee Action in Manchester shortly after      developing things behind the scenes and this year
graduating from university in 2009. I stayed there     looks very exciting indeed. As you know our core
for just over two years, working on the One-Stop       activities include, five-a-side football on Sundays,
service, the Refugee Integration and Employment        gym sessions on Tuesday’s and Friday’s, monthly
Service (RIES) and the Gateway protection              orienteering day trips or residentials and youth
programme. I have also volunteered at Addaction,       activity sessions and day trips. We are also here to
a prisoner resettlement project in Manchester          help signpost you to a whole host of different
specialising in alcohol and drug addiction issues.     activities that you may be interested in, so never
It has really been exciting to see the individually    hesitate to contact us for advice or to join up in one
tailored support on offer at DCRS. So many             of our sessions or to help you connect with other
charities have had to scale back on this person-       agencies activities.
centred approach as a consequence of the ongoing       We have been working hard behind the scenes to
budget cuts. For asylum seekers, this new              gain funding to increase the amount of core activities
challenge is compounded by the fact that their         and to grow the number of places we can offer on
aspirations and support needs have always been         these activities. This year we are looking at starting
given lower priority in UK law. From an outsider's     regular swimming lessons, keep fit classes, to
perspective, I can honestly say that the education,    increase the number of visits to Dartmoor, as well as
social and sporting opportunities on offer to          improve our links with other agencies offering sports
asylum seekers here are second to none. Project        in Plymouth.
workers have also built excellent links with health    You may or may not be aware that we initially sought
agencies, legal practitioners and community            funding for these activities because we recognised
organisations. The result is a flexible and            the important link between physical and mental
responsive source of support, operating on a           wellbeing and the necessity to have a service offering
fraction of the budget available to organisations      our service users the chance to engage. There has
who are funded by the UK Border Agency.                been a tangible difference in many of our service
I am hugely grateful to DCRS staff for all their       user mental and physical health and we hope we
support, guidance and trust during my first weeks      have shown this difference in some of the photos
as a project support worker. I would also like to      from different activities throughout last year. Watch
thank the many service users, volunteers and           this space for new and exciting developments
trustees who have made me feel so welcome in my        throughout this year………
new post. It takes a real leap of faith to take on     Ellis Ransom
someone who is unknown to the organisation and         Sports and Activities Co-ordinator
I cannot stress enough how much this opportunity
means to me, both personally and professionally . I
only hope that I can maintain the high standards of
service set by my colleagues and contribute
towards the development of DCRS in the months
to come.
Hugh Marwick
Project Support Worker
English classes in the Masiandae Centre
                                                     Our ESOL (English for Speakers of Other Languages)
                                                     classes are running really well. We have a dedicated
                                                     teaching team of experienced and qualified
                                                     volunteers - Ali, Kira, Hana, Nataliya, Jill, Aga and
                                                     George, ably co-ordinated by Sue. Other volunteers
                                                     in the centre also provide one-to-one teaching
                                                     alongside the other work they do. The classes attract
                                                     between six and twelve participants per session.
                                                     We now have classes running on Monday,
                                                     Wednesday and Thursday afternoons from 1.00-
Fundraising report                                   2.00pm. On Tuesdays and Fridays we encourage
The raising of funds to support DCRS's work is       service users to participate in About Time’s ESOL
becoming more difficult. We have been quite          sessions at Stoke Damerel Parish Centre.
successful in gaining grants but the funding         We still regularly register our service users to be
charities have reduced the amounts given against     students at both City College and Open Doors
our request so that more groups can be helped.       International Language School. This gives the
Without exception they are telling us that the       students access to formal ESOL qualifications and the
numbers of charities seeking their assistance is     opportunity to study further.
increasing all the time. If you personally know of   From 2nd March we will also be re-launching our
funding bodies that we could approach it would be mother and baby session where we read children’s
a great help.                                        books and sing nursery rhymes. This gives young
I am pleased to record the marvellous support we children and babies the opportunity to hear the
receive from individuals and groups from the two     sounds of the English Language – essential if they are
counties and beyond. Hardly a month goes by          to be able to enunciate the full range of sounds when
when we do not receive a gift that we are not        they develop speech.
expecting. It is a great source of encouragement to Jo Higson
the trustees and staff.                              Training and Outreach Co-ordinator
A small number of contributors have taken out
standing orders with their banks and are
contributing on a monthly/quarterly basis. I would
be pleased to receive information from anyone
who might be interested in using this scheme.
Finally we operate a gift aid system which I
estimate will raise nearly £1500 in any one year. If
you are a tax payer, have made a gift, and not
completed a form and would like to, please let me
know.
John Shinner
Trustee
Receptionist Training
In September last year we provided our first
Receptionists training session. As is the case in all
organisations, the receptionist position at DCRS is
extremely important in ensuring the smooth
running of the centre and it also presents our
service users and visitors with their first
impression of the ethos and culture they can
expect to find from all those working within the
organisation.
DCRS is extremely lucky in the calibre of their
volunteers and those that have taken on the
Receptionist duties over the years have managed
this position very successfully. However, with the
                                                        The feedback from the training was very positive and
addition of the new services and an increased
                                                        Receptionists said they understand their role better
demand for advice and advocacy, this role has
                                                        and one said she now felt empowered. This is
become an integral part of the collaborative
                                                        fantastic and there is always a sense of relief,
working relationship between all the services
within the centre and in particularly the working       particularly from PSWs, when a trained receptionist
relationship with the Triage person who discerns        is on duty. We are so grateful that those who
the needs of those who require advice and               attended the training have continued to carry out
advocacy and the Project Support Workers (PSWs)         this role.
who are trying to meet the demand for, and the          As this was the first training session there was so
complexities of, the advice being sought.               much to cover and so several important aspects of
With the increased responsibility now falling on        the Receptionists role and responsibilities were not
the Receptionists, it became obvious that specific      covered in detail. We are therefore going to arrange
training in this area was both necessary and            in the near future some follow up training for
                                                        existing Receptionist and also for new volunteers
desired in order that volunteers fully understand
                                                        who would like to fulfil this role.
their role and the expectations being placed upon
them.                                                   Pat Joyce
Approximately 9 volunteers and one Trustee              Project Support Worker
attended the training which included, amongst
many other things:
     The Receptionist duties
     The working relationship between
        Receptionist, Triage and PSWs
     How to deal with service users presenting
        with challenging behaviour

A Receptionist handbook was handed out to all
those who attended and a copy can be found at
the Receptionist desk for all new volunteers who
have an interest in taking on this role.

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DCRS Newsletter February 2012

  • 1. NEWSLETTER Issue 1 February 2012 7 , Whimple Street, Plymouth, PL1 2DH Tel: (01752) 265952 Fax: 0870 762 6228 Foreword Dear Friends and Supporters This is the first of our new look Newsletter. We have designed it this way because our long serving Editor has retired. In future, the Newsletter will be produced on a quarterly basis and only contain direct information appertaining to the work that is carried out by DCRS. This will mean a much shorter Newsletter but we hope that it will still keep our supporters aware of what is going on in the world of Asylum Seekers and Refugees in Plymouth. I would like to take this opportunity to thank publicly Geoff Read for all the work, commitment and time he put into his Editorship and much more beyond. DCRS will miss him indeed. DCRS is going through a time of change over the next few months, with the retirement of a staff member, some Trustees and new appointments, but more of that at a later date. I can officially, however, welcome Hugh Marwick as one of our Project Support Workers (PSW). He has joined us with a wealth of experience of work with Asylum Seekers and Refugees in another part of the country. Lorna M. Sewell Chair, Board of Trustees Raise money for DCRS at no cost You can now raise money for DCRS without any cost to yourself. If you register at http://www.easyfundraising.org.uk/ When you do any on-line shopping (Amazon, supermarkets, department stores are all there) you can select DCRS as your cause and then click through the site to whatever you want to buy. Every time you do this DCRS receives a little money. If we are to maintain our core services and walk-in centre, we must raise a further £30,000 between now and the end of year. Colin Stares Trustee We are also now registered to the national local giving campaign ( http://localgiving.com/ ) and you can simply register there and make a donation to DCRS in minutes. We show how donations of £5, £10, £20 and £100 can make a real difference to our service users, and if you want to you can donate there and then. Do go and have a look, as well as donations, our webpage has lots of additional information about what we do. We have been told that they are running a matched funding campaign from 1 March, and so any donations made on that day (until their resources run out) will effectively be doubled before they are given to us. What’s not to like about that!
  • 2. Beginning and ending well  were not detrimental to the trading routes of I’ve always been encouraged to persevere and aim the day? to end well. It’s not always been the reality in  How would he explain that in his meagre activities or efforts I’ve made over the years but at baggage were found such costly items as this time in 2012, I see the beginning of a new gold, frankincense and myrrh? stage in DCRS history and view the year to come.  Who would have believed Joseph’s testimony that he was warned in a dream by Angels of We have welcomed Hugh, our newest staff the impending genocide to come to member to replace Helen, after her successful Bethlehem, when all boys in Hebrew families place on a University course. He’s got such (under the age of three) were murdered as a youthful enthusiasm and a passionate desire to result of orders from the very king who was meet the needs of our service users that seeking to kill the baby Jesus? demonstrates a strong beginning to his place on The historical experiences of our services users often the team. His previous experience with Refugee include such incredible statements of threats, Action, Manchester offers us the skills and insights genocide and escape routes that they too are judged necessary to cope with the current demand from as ludicrously incredible and preposterous, as I recall service users for our support and advice. one judge declared to a young Sudanese lad from It has been nearly ten years since I first joined the Darfur. staff team when the number of visitors was less, This year, I will be retiring after ten years service with but their needs no less complicated or stressful committed colleagues and supporters. There have than we face nowadays. The beginning of such been many individuals who have been granted leave development was a result of perseverance on the to remain despite the injustices that challenge our part of the Board and volunteers who stood by our resolve to persevere, but we do, with your help! commitment to go forward, as they do again at the beginning of another year of financial Trish Baxter challenges and political changes. Project Support Worker The face of Immigration policy continues to Food News ! grimace with determined resolve to guard our After receiving some lovely goodies by the way of borders from any “undeserving” entrant in order donation over these past few months, has meant to keep out everyone who cannot improve the that we have been able to top up the food parcels economic well-being of our United Kingdom. For with a bit of luxury for Christmas. those individuals genuinely seeking sanctuary in a We have also placed some of the donated goods in safe country, where they believe their human our office waiting area for all Service Users to be able rights will be upheld, the immigration system can to sample that bit of extra something! become a nightmare, devoid of justice and often I also managed to purchase some fresh vegetables discriminatory in its denial of credible experiences of persecution. and fruit and these have been really well appreciated by those who received them. Again, we placed some During the Christmas season, I was challenged by in the waiting area to be shared by all. I feel most of the reality of the nativity text where we read the our ASR are in some sort of need. extraordinary historical record of Jesus’ birth and flight to Egypt to find refuge from the death Towards the end of 2011 we had a routine inspection threats of Herod. from the Environmental Health Officer and am pleased to say all went well.  What judge would have taken the testimony of a man who had no citizenship Christine Reid in the country of asylum or believed he was Food Programme Coordinator not there for “economic gain”? Why would they grant this family refugee status, when relations across the border
  • 3. First impressions DCRS sports and activities It's been five weeks now since I walked through DCRS sports and fitness programs have been on- the doors of DCRS as the newly-appointed project going throughout the whole of last year and January worker, so it's probably time to introduce myself. I 2012 has been no different. We have been joined Refugee Action in Manchester shortly after developing things behind the scenes and this year graduating from university in 2009. I stayed there looks very exciting indeed. As you know our core for just over two years, working on the One-Stop activities include, five-a-side football on Sundays, service, the Refugee Integration and Employment gym sessions on Tuesday’s and Friday’s, monthly Service (RIES) and the Gateway protection orienteering day trips or residentials and youth programme. I have also volunteered at Addaction, activity sessions and day trips. We are also here to a prisoner resettlement project in Manchester help signpost you to a whole host of different specialising in alcohol and drug addiction issues. activities that you may be interested in, so never It has really been exciting to see the individually hesitate to contact us for advice or to join up in one tailored support on offer at DCRS. So many of our sessions or to help you connect with other charities have had to scale back on this person- agencies activities. centred approach as a consequence of the ongoing We have been working hard behind the scenes to budget cuts. For asylum seekers, this new gain funding to increase the amount of core activities challenge is compounded by the fact that their and to grow the number of places we can offer on aspirations and support needs have always been these activities. This year we are looking at starting given lower priority in UK law. From an outsider's regular swimming lessons, keep fit classes, to perspective, I can honestly say that the education, increase the number of visits to Dartmoor, as well as social and sporting opportunities on offer to improve our links with other agencies offering sports asylum seekers here are second to none. Project in Plymouth. workers have also built excellent links with health You may or may not be aware that we initially sought agencies, legal practitioners and community funding for these activities because we recognised organisations. The result is a flexible and the important link between physical and mental responsive source of support, operating on a wellbeing and the necessity to have a service offering fraction of the budget available to organisations our service users the chance to engage. There has who are funded by the UK Border Agency. been a tangible difference in many of our service I am hugely grateful to DCRS staff for all their user mental and physical health and we hope we support, guidance and trust during my first weeks have shown this difference in some of the photos as a project support worker. I would also like to from different activities throughout last year. Watch thank the many service users, volunteers and this space for new and exciting developments trustees who have made me feel so welcome in my throughout this year……… new post. It takes a real leap of faith to take on Ellis Ransom someone who is unknown to the organisation and Sports and Activities Co-ordinator I cannot stress enough how much this opportunity means to me, both personally and professionally . I only hope that I can maintain the high standards of service set by my colleagues and contribute towards the development of DCRS in the months to come. Hugh Marwick Project Support Worker
  • 4. English classes in the Masiandae Centre Our ESOL (English for Speakers of Other Languages) classes are running really well. We have a dedicated teaching team of experienced and qualified volunteers - Ali, Kira, Hana, Nataliya, Jill, Aga and George, ably co-ordinated by Sue. Other volunteers in the centre also provide one-to-one teaching alongside the other work they do. The classes attract between six and twelve participants per session. We now have classes running on Monday, Wednesday and Thursday afternoons from 1.00- Fundraising report 2.00pm. On Tuesdays and Fridays we encourage The raising of funds to support DCRS's work is service users to participate in About Time’s ESOL becoming more difficult. We have been quite sessions at Stoke Damerel Parish Centre. successful in gaining grants but the funding We still regularly register our service users to be charities have reduced the amounts given against students at both City College and Open Doors our request so that more groups can be helped. International Language School. This gives the Without exception they are telling us that the students access to formal ESOL qualifications and the numbers of charities seeking their assistance is opportunity to study further. increasing all the time. If you personally know of From 2nd March we will also be re-launching our funding bodies that we could approach it would be mother and baby session where we read children’s a great help. books and sing nursery rhymes. This gives young I am pleased to record the marvellous support we children and babies the opportunity to hear the receive from individuals and groups from the two sounds of the English Language – essential if they are counties and beyond. Hardly a month goes by to be able to enunciate the full range of sounds when when we do not receive a gift that we are not they develop speech. expecting. It is a great source of encouragement to Jo Higson the trustees and staff. Training and Outreach Co-ordinator A small number of contributors have taken out standing orders with their banks and are contributing on a monthly/quarterly basis. I would be pleased to receive information from anyone who might be interested in using this scheme. Finally we operate a gift aid system which I estimate will raise nearly £1500 in any one year. If you are a tax payer, have made a gift, and not completed a form and would like to, please let me know. John Shinner Trustee
  • 5. Receptionist Training In September last year we provided our first Receptionists training session. As is the case in all organisations, the receptionist position at DCRS is extremely important in ensuring the smooth running of the centre and it also presents our service users and visitors with their first impression of the ethos and culture they can expect to find from all those working within the organisation. DCRS is extremely lucky in the calibre of their volunteers and those that have taken on the Receptionist duties over the years have managed this position very successfully. However, with the The feedback from the training was very positive and addition of the new services and an increased Receptionists said they understand their role better demand for advice and advocacy, this role has and one said she now felt empowered. This is become an integral part of the collaborative fantastic and there is always a sense of relief, working relationship between all the services within the centre and in particularly the working particularly from PSWs, when a trained receptionist relationship with the Triage person who discerns is on duty. We are so grateful that those who the needs of those who require advice and attended the training have continued to carry out advocacy and the Project Support Workers (PSWs) this role. who are trying to meet the demand for, and the As this was the first training session there was so complexities of, the advice being sought. much to cover and so several important aspects of With the increased responsibility now falling on the Receptionists role and responsibilities were not the Receptionists, it became obvious that specific covered in detail. We are therefore going to arrange training in this area was both necessary and in the near future some follow up training for existing Receptionist and also for new volunteers desired in order that volunteers fully understand who would like to fulfil this role. their role and the expectations being placed upon them. Pat Joyce Approximately 9 volunteers and one Trustee Project Support Worker attended the training which included, amongst many other things:  The Receptionist duties  The working relationship between Receptionist, Triage and PSWs  How to deal with service users presenting with challenging behaviour A Receptionist handbook was handed out to all those who attended and a copy can be found at the Receptionist desk for all new volunteers who have an interest in taking on this role.