Created for MANIST. MANIST & NICE Systems - Call Logger/Recorder presentation

1. Voice Recording
Solutions
LSU Medical
Justin Goldberg

2. Insight from Interactions
●Founded in 2002 (Originally LMX Networks)
●Locations – New Orleans, (Headquarters) & Jacksonville,
Florida
●20 Years Combined Experience in System Development and Integration
●Our Partners (NICE, Amano, Johnson Control, Zebra, Altigen, SysParc,
Talkswitch, HP, Microsoft, Pelco, DigiTech)
●Industries - Government , Manufacturing , Health, Hospitality, Legal,
Transportation , Education, Banking and Investment
●Customers - U.S. Army, Lockheed Martin, U.S Navy, Federal Reserve Bank,
Raytheon etc.

3. Insight from Interactions
Source: Datamonitor Quarterly Q2 2004, Logging Market data
NICE At A Glance
●Founded 1986 (NASDAQ: NICE)
●Over 15,000 customers in 30,000 sites in over 100 countries
●67% of Fortune 100 are NICE customers
●Global company with 1,100 employees,
including 300 in R&D
●Over 30 Strategic Partners (Motorola,
Plant Equipment, Avaya, IPC,
Syntegra, EMC, Cisco, IBM)
●#1 ranking by all industry analysts
(Gartner, Frost & Sullivan, Data-monitor)

4. Insight from Interactions
NICE Agrees to Acquire Dictaphone CRS
NICE Systems has agreed to purchase the worldwide Communications
Recording Solutions (CRS) business of Dictaphone, creating a strong market
leader with the following benefits:
●Creates clear leader in the First Responders, contact centers, and financial
trading floors sectors
●Offers the largest service and support operations in the industry, including a
world class professional services infrastructure. Over 300 services
professionals will be dedicated to NA alone.
●Continues to transform the market, enabling public safety and Homeland
Security customers to derive Insight from Interactions through next
generation multimedia Command and Control solutions
●Expands overall capabilities for all size customers from small to extremely
large.
●Leverages the combined infrastructure to deliver solutions with speed and
efficiency.

5. Insight from Interactions
Strategic Alliance With Motorola
●NICE is the only recording vendor with a sales and development
relationship with Motorola
●NICE also provides the only certified recording solution for
SmartZone® trunked radio
●Creates confidence and eliminates doubt
○Motorola would only choose to partner with the market leader
○Motorola certification ensures thorough testing
○NICE solutions adapt to any changes in Motorola’s system
○NICE will continue to provide certified recording solutions for
future Motorola systems

6. Insight from Interactions
NiceCall Focus III
www.nice.com

7. Insight from Interactions
NiceCall Focus III Features
●Total Recording of 4 to 48 channels
●Mixed Interface Support
○Recording analog and digital interfaces with the same box
●Extended Resiliency Features:
○Hot-swappable disk with RAID1
○Hot-swappable redundant power supply (both AC and 48vDC)
○Dual archiving devices
●Standard G.729A Compression
○Provides 8 kilobits/second compression

8. Insight from Interactions
NiceCall Focus III Features
●Extended Call Database
○Virtually unlimited with the ability to capture Caller ID through CDR feed from the
PABX switch
○CLS database resides on the logger, to minimize complexity and space
requirements
●Advanced scenario reconstruction
○Integrated with Scenario Replay application allowing synchronized playback of
multiple channels
●Open Architecture
○Windows XP operating system
●Enhanced Security
○Powered with Microsoft SP2, personal firewall enabled and fully integrated with
NICE privileges mechanism
●Future proof technology
○Based upon NICE cutting edge PCI board technology

9. Insight from Interactions
NiceCall Focus III Features
●On/Off hook detection for Analog and selected Digital extensions
●Time Synchronization
○IRIG-B and NTP
●DTMF Detection
○To search for specific outbound calls
●Beep tone insertion for analog interface
○To satisfy some state requirements to notify callers they are being recorded
●Talking Clock

10. Insight from Interactions
NiceCall Focus III – Configurations
Hardware
●NICE Interface board
●G.729 support
●SoundBlaster – for local playback
●512 RAM
●250 GB SATA HDD
●Intel Pentium IV 3.0GHz
●TCP/IP Ethernet LAN Connection
●DVD archive
Cost Options:
●Hot-Swappable HDD with RAID1
●Hot-swappable redundant power
supply
●Hot-swappable redundant 48V
power supply
●Dual archiving device
●AIT Tape archiving device
●External Squelch support (for
analog interface only)
Software
●WinXP with SP2
●MS SQL
●NiceLog v9.03 recording SW
●NICE Application 8.9

11. POWERFUL
PRESENT AND
FUTURE
APPLICATIONS
Add Value to Your
Organization

12. Insight from Interactions
Last Message Replay
Configurable
Call Details
Speed and
Volume
Controls
Simple Controls Refresh Call List
Calls Prior to
Last Call

13. Insight from Interactions
Scenario Replay
●Simple yet powerful search capabilities to save time
○Filters and advanced search criteria to quickly and precisely identify desired
transmissions
○Unlimited system-wide search from one workstation
○Replay channel count is only limited by recorder capacity
●Easy-to-use, flexible user interface to improve comprehension
○Intuitive yet extensive controls to minimize training time
○Various graphical views to simplify analysis
○Sort and view by different criteria to suit your needs
●Flexible save options to reduce workload
○Save complete scenario as single .wav for replay on standard PC for fast evidence
delivery
○Save as Scenario file for later replay to optimize your time
○Save with AGC and/or Spoken Time to save time and enhance usability

14. Insight from Interactions
Menu Bar Toolbar
Search
Bar
Transmission
List
Properties
Size and location of main windows can be configured by the user!
ANI/ALIAnnotation Scenario View

15. Insight from Interactions
Future Applications from NICE-Inform
●Multimedia scenario reconstruction
○Voice, data, screen, video, and images sent via cell phone
●Word Spotting
○Identify transmissions based on specific words or phrases
●Emotion Detection
○Identify transmissions based upon wide swings in the emotion level of the call-taker,
caller or both
●Speaker Analysis
○Identify transmissions where the call-taker speaks over the calling party
●Speaker Hunting
○Identify callers by their voice print i.e. identify prank callers voice print and search
the database for previous calls
●Video integration including CCTV and cell phone pictures

16. Insight from Interactions
The Nice Systems Advantage
●Easy-to-use system simplifies your work
○Simple to use system management tools
○State-of-the-art scenario reconstruction
●Advanced technology platform protects your investment
○Scalable system can grow with your agency and adapt to your changing technology
○Wide range of connectivity and interface options to fit your environment
●Maximum reliability minimizes risk
○Robust technology as well as numerous redundancy options minimize the chance
of a lost call
○Proven track record with over 30,000 installations over the past 10 years
○Trusted by some of the highest profile organizations in the world
●Powerful applications and roadmap add value to your agency
○Numerous system reports for efficient management
○Patented technologies

17. Insight from Interactions
Questions?

18. Insight from Interactions
THANK YOU FOR
JOINING US
TODAY
www.manist.com