Mist customers reported significant benefits from using Mist's AI-driven wireless solutions, including reduced costs and staff time. One customer said Mist reduced the need for site visits by 90% and automated AP rollout. Others mentioned reduced troubleshooting time, faster deployment of new sites, and insights that helped issues be addressed proactively. Customers also stated that Mist simplified management and support of wireless networks.

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Mist AI Customer Testimonials.

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Reduced site visits by approximately 90%.
“The PCAP feature has been great at eliminating the
need to visit and try to replicate issues.”
Reduced cost/footprint in datacenter,
by eventually eliminating controllers.
Automation with the API has allowed us to roll out
Juniper APs with speeds and efficiency unheard of
with the previous system.
Fewer tickets reaching queue: Our first-line helpdesk
staff has been using Mist GUI and Marvis to do basic
troubleshooting of user issues
Quotes from a private research university

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The Monitor Dashboard gives quick and easy access to
our Wi-Fi performance and helps to create a much
better user experience.
From power on to serving users, it takes less than 10
minutes.
Spin up and cut over sites within a matter of minutes.
We were able to roll out ~500 access points in the
matter of 5 days with a team of 3.
Mist has made it possible for anyone in our office to
learn how to create and deploy a SSID.
Quotes from two K-12 institutions, a private research university,
and a public research university.

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Mist's AI App and easy setup cloud controller
provided ease of rolling out the installation in a few
days. This ensured that upgrades were completed on
time before students returned to a COVID era classroom.
Mist's RRM saved time with Channel/Power Planning
and reducing interference.
Mist AI provides insights to help IT be more proactive
than reactive with no increases to the numbers of staff.
Increased insight into user experience through site
SLEs and client and AP metrics.
Quotes from an educational services institution and a community college.

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Time spent troubleshooting Wi-Fi down 50%.
Reduced time spent on deployment thanks to Zero Touch Provisioning.
Our new warehouse and packaging area have had almost zero complaints
about Wi-Fi since installing the Mist APs at the recommended density.
The Mist troubleshooting options have helped identify faulty cables,
incorrectly oriented APs, and which clients were experiencing
poor service proactively.
A Utility Company
A Manufacturing Company

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~100% reduction in tickets attributable to Wi-Fi. We are now able to spot issues with Mist console &
Marvis before the customers let us know they see it.
Customers no longer mention Wi-Fi at Mist sites as a gripe where it was consistently one of the top
items of complaint with the prior vendor.
Faster image upgrades – 2 minutes on Mist.
Reduced cost/footprint in datacenter by eliminating controllers, location servers etc.
50% faster rollout due to not having to login to each AP manually and configure VLANS/connectivity.
A Large Management Consulting Company

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A Construction Engineering Company
A Software Company
Reduced MTTR by 75% when troubleshooting user device connectivity issues with the use of
Marvis.
Allowed for a 90% reduction in tickets from users in our warehouse.
Mist is truly engineering simplicity. It is extremely easy to onboard and to get devices actionable.
One of the reasons we selected Mist was how quickly it can be deployed.
The AI Engine helps to eliminate some of the noise and can direct you to the issue without
spinning your wheels.

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A Cloud Computing Software Company
MIST made a huge difference in the way we support
our customers by providing proactive telemetry
and intelligence on the connectivity
Between end points and our network. The
visibility provided by Mist help us to proactively
resolve any network related issues with our end
points.

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The photo feature and iOS app have enabled the
smoothest network infrastructure rollout
we’ve ever seen. It helped us identify several
deployment issues that we turned into training
opportunities.
The Mist API capabilities have enabled us to bulk
create our “Sites”. This has not only eliminated
some manual steps in the staging process
but has also reduced occurrences of human
error.
The automatic firmware upgrade and
configuration retrieval has reduced the time it
takes to prep the equipment.
All Quotes From a Large Quick-Serve Restaurant Chain
With Over 2000 Locations Nationwide

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Installation and provisioning are extremely easy.
~ a non-profit community health system
Since installing Mist, wireless issues have become virtually non-
existent.
Maintenance and support of the system is easy.
Due to the decentralized deployment, one AP or switch having issues does
not result in a total outage of the wireless network.
AP firmware updates are extremely quick and are much easier to roll
back if there are issues.
~ a hospital with over 150 physicians and health care providers

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• Any issues that are reported have been able to be diagnosed
quickly and efficiently, usually to bad driver or firmware
versions. Query search in Marvis greatly aids these
operations.
• Having feature updates be hitless with continuous uptime of the
cloud management system has eliminated the need for
extended maintenance windows related to wireless.
• Management of the system is so much easier, because all
services of the system are built in, streamlined, and
managed from a single pane of glass. Ancillary servers are not
required to add features or device profiling.
• Due to the decentralized deployment, one AP or switch having
issues doesn’t result in a total outage of the network.
All Quotes From a Large
Hospital With Over 150
Physicians and Health
Care Providers

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H O T E L
All Quotes From a Large Resort
Better interaction with guests on-premise
(automated check-in, coupons, resort information,
and other promotions)
Easy navigation throughout facilities
Reliable Wi-Fi service for high density areas (lobby,
rooms)
Premium event services (location-based analytics
& advertising)

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Automation, enhanced KPI and proactive
remediation has decreased service/support
resource manhours by 20%
Cloud and AI capabilities have allowed us to build
trend data on a per-application basis to assess
application improvements
~ a large supermarket retailer
Profitability soared with reliable Wi-Fi that has
increased order processing by over 300%
AI-driven Wi-Fi slashed network errors by over
90%
Mist boosted associate user experience &
efficiency
~ a global clothing manufacturer & retailer

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AP upgrades have been smooth and
frictionless. We look to increase the number of
times we update annually from ~1 to 3 for this
reason.
Change management processes are easier and
faster to rollout.
Simplifies support by not having to hunt
down controller info with customer on the call.
Saves time and increases customer focus
instead of tech.
Automation of the rollout saves ~15% overall
time.
~ a major retail corporation
Purchase
Clear visibility into the experience of mobile
devices in all locations (offices, stores,
warehouses, etc.) ~ a large online retailer

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We no longer have to search for unreported issues;
Marvis will tell us if we are having issues
proactively.
Accelerated troubleshooting by eliminating
need to send IT engineers to retail locations for
troubleshooting of issues.
Improved performance for VoIP phones and iPad
devices for better communications and customer
interactions.
All Quotes From Large Pet Retail Corporations
Better customer engagement through
personalized, proximity-based messaging using
company app.

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Staging process is greatly reduced.
Staging 50 APs with our past process
would take about 5 hours using console
cables/templates.
Now, we can stage 50 APs in
minutes with our current process,
only documenting the MAC/Claim Code
and uploading that information to the
Mist Cloud.
The migration to the Mist hardware
and dashboard at sites where we
have isolated, special use-case
Wi-Fi networks has reduced
MTTR from 48 hours to 2 hours
on average due to the proactive
alerting.
All Quotes From a Multinational Shipping Company

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Thank you

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AI-DRIVEN ENTERPRISE SOLUTION
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