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Coaching Amberlight
1.
For an activity
in this session Think of a work-related goal or issue that you would like to receive some coaching on. © Judy Rees 2009 www.xraylistening.com
2.
What would you
like to have happen as a result of this session? © Judy Rees 2009 www.xraylistening.com
3.
X-press Coaching
with Judy Rees of X-Ray Listening © Judy Rees 2009 www.xraylistening.com
4.
Judy Rees
© Judy Rees 2009 www.xraylistening.com
5.
Judy Rees • Former
news reporter © Judy Rees 2009 www.xraylistening.com
6.
Judy Rees • Former
news reporter • Helped to create digital Teletext (inc. requirements gathering & user testing) © Judy Rees 2009 www.xraylistening.com
7.
Judy Rees • Former
news reporter • Helped to create digital Teletext (inc. requirements gathering & user testing) • Co-author of Clean Language: Revealing Metaphors and Opening Minds © Judy Rees 2009 www.xraylistening.com
8.
Judy Rees • Former
news reporter • Helped to create digital Teletext (inc. requirements gathering & user testing) • Co-author of Clean Language: Revealing Metaphors and Opening Minds • MD of X-Ray Listening © Judy Rees 2009 www.xraylistening.com
9.
This session
© Judy Rees 2009 www.xraylistening.com
10.
This session • Time-limited
for maximum learning/ minute © Judy Rees 2009 www.xraylistening.com
11.
This session • Time-limited
for maximum learning/ minute • Practical skills rather than theory – References in handout, or ask at the end – Ask questions, but we may come back to them © Judy Rees 2009 www.xraylistening.com
12.
This session • Time-limited
for maximum learning/ minute • Practical skills rather than theory – References in handout, or ask at the end – Ask questions, but we may come back to them • 80/20 rule – Sharp focus on the core coaching skills and principles © Judy Rees 2009 www.xraylistening.com
13.
…just dive in!
© Judy Rees 2009 www.xraylistening.com
14.
Benefits of coaching According
to the Manchester Group*, include: • Improved Relationships 77% • Improved Teamwork 67% • Improved Job Satisfaction 61% • Improved Productivity 53% • Improved Quality 48% © Judy Rees 2009 www.xraylistening.com
15.
Coaching principles
© Judy Rees 2009 www.xraylistening.com
16.
Coaching principles • It’s
not about fixing people © Judy Rees 2009 www.xraylistening.com
17.
Coaching principles • It’s
not about fixing people • It’s not about giving criticism or advice © Judy Rees 2009 www.xraylistening.com
18.
Coaching principles • It’s
not about fixing people • It’s not about giving criticism or advice © Judy Rees 2009 www.xraylistening.com
19.
Coaching principles • It’s
not about fixing people • It’s not about giving criticism or advice • Relationship of equals, one of whom is committed to making a change © Judy Rees 2009 www.xraylistening.com
20.
Coaching principles • It’s
not about fixing people • It’s not about giving criticism or advice • Relationship of equals, one of whom is committed to making a change • At its best, can be an exchange of knowledge, skills, feedback, support, celebration © Judy Rees 2009 www.xraylistening.com
21.
The X-Press Coaching
model © Judy Rees 2009 www.xraylistening.com
22.
The X-Press Coaching
model • Based on models used in the BBC, PwC etc © Judy Rees 2009 www.xraylistening.com
23.
The X-Press Coaching
model • Based on models used in the BBC, PwC etc • Builds on Lynne Cooper’s Five-Minute Coach, and work by Angela Dunbar and Carol Wilson © Judy Rees 2009 www.xraylistening.com
24.
The X-Press Coaching
model • Based on models used in the BBC, PwC etc • Builds on Lynne Cooper’s Five-Minute Coach, and work by Angela Dunbar and Carol Wilson • Principles from Clean Language, devised by David Grove © Judy Rees 2009 www.xraylistening.com
25.
Activity 1 • Client:
Talk about a work subject that’s important to you (such as why improving your coaching skills matters!) • Coach: Listen with interest, and without interrupting, for two minutes Coac Client © Judy Rees 2009 www.xraylistening.com ✗ h
26.
For best results…
© Judy Rees 2009 www.xraylistening.com
27.
For best results… •
Your attitude matters – smiling, nodding, open body posture © Judy Rees 2009 www.xraylistening.com
28.
For best results… •
Your attitude matters – smiling, nodding, open body posture • Eye contact vs peripheral vision © Judy Rees 2009 www.xraylistening.com
29.
For best results… •
Your attitude matters – smiling, nodding, open body posture • Eye contact vs peripheral vision • When you are listening, do nothing else © Judy Rees 2009 www.xraylistening.com
30.
Activity 2 • Client:
Talk about a work subject that is important to you 1. Listen with interest 2. Be distracted 3. Listen with interest © Judy Rees 2009 www.xraylistening.com
31.
Activity 2 • Client:
Talk about a work subject that is important to you • Coach: 1. Listen with interest 2. Be distracted 3. Listen with interest © Judy Rees 2009 www.xraylistening.com
32.
Activity 2 • Client:
Talk about a work subject that is important to you • Coach: 1. Listen with interest 2. Be distracted 3. Listen with interest © Judy Rees 2009 www.xraylistening.com
33.
X-Press Coaching Client: this
is your chance to be coached on the work goal or issue you wanted some © Judy Rees 2009 www.xraylistening.com
34.
X-Press Coaching principles •
Based on questioning and listening, rather than advising • Focus is on goals and what’s working well, rather than on problems © Judy Rees 2009 www.xraylistening.com 14
35.
Coaching vs Advising •
Give advice sparingly – Do you take advice that you didn’t ask for? – “When you’re telling, you’re not selling” • Asking more questions will: – stretch and develop your coachee – deepen the trust between you – help you more fully understand the situation – help them find solutions which fit them © Judy Rees 2009 www.xraylistening.com 15
36.
“The secret of
achievement is to hold a picture of a successful outcome in the mind.” Thoreau © Judy Rees 2009 www.xraylistening.com
37.
Go for the
good stuff! © Judy Rees 2009 www.xraylistening.com
38.
Go for the
good stuff! • Key difference between coaching and counselling, therapy etc © Judy Rees 2009 www.xraylistening.com
39.
Go for the
good stuff! • Key difference between coaching and counselling, therapy etc • Builds motivation, empowerment, momentum © Judy Rees 2009 www.xraylistening.com
40.
Go for the
good stuff! • Key difference between coaching and counselling, therapy etc • Builds motivation, empowerment, momentum • May completely avoid exploring the problem © Judy Rees 2009 www.xraylistening.com
41.
Go for the
good stuff! • Key difference between coaching and counselling, therapy etc • Builds motivation, empowerment, momentum • May completely avoid exploring the problem • More enjoyable (for both parties) than problem focus © Judy Rees 2009 www.xraylistening.com
42.
Activity 3: Get
the goal in mind Coach: Use only these questions and your partner’s own words • What would you like to have happen? • What kind of X (is that X)? • Is there anything else about (that) X? • Ask in any order, as many times as © Judy Rees 2009 www.xraylistening.com
43.
Tip: Remember the
first word(s) they say You can always go back to ask about this if you lose track © Judy Rees 2009 www.xraylistening.com
44.
Tip: Use silence Try
the eight-second technique © Judy Rees 2009 www.xraylistening.com
45.
Tip: Keep using
their words It keeps them engaged, makes them feel respected, and stops you using jargon © Judy Rees 2009 www.xraylistening.com
46.
Activity 4: Action
planning © Judy Rees 2009 www.xraylistening.com
47.
Activity 4: Action
planning Once client has a clear picture of the goal, ask: © Judy Rees 2009 www.xraylistening.com
48.
Activity 4: Action
planning Once client has a clear picture of the goal, ask: • What needs to happen for X (to happen)? (where X is the goal or a sub- goal) © Judy Rees 2009 www.xraylistening.com
49.
Activity 4: Action
planning Once client has a clear picture of the goal, ask: • What needs to happen for X (to happen)? (where X is the goal or a sub- goal) • And can X (happen)? © Judy Rees 2009 www.xraylistening.com
50.
Activity 4: Action
planning Once client has a clear picture of the goal, ask: • What needs to happen for X (to happen)? (where X is the goal or a sub- goal) • And can X (happen)? © Judy Rees 2009 www.xraylistening.com
51.
The full X-Press
Coaching © Judy Rees 2009 www.xraylistening.com
52.
The full X-Press
Coaching 1. Develop a goal: © Judy Rees 2009 www.xraylistening.com
53.
The full X-Press
Coaching 1. Develop a goal: • What would you like to have happen? © Judy Rees 2009 www.xraylistening.com
54.
The full X-Press
Coaching 1. Develop a goal: • What would you like to have happen? • What kind of X (is that X)? © Judy Rees 2009 www.xraylistening.com
55.
The full X-Press
Coaching 1. Develop a goal: • What would you like to have happen? • What kind of X (is that X)? • Is there anything else about (that) X? © Judy Rees 2009 www.xraylistening.com
56.
The full X-Press
Coaching 1. Develop a goal: • What would you like to have happen? • What kind of X (is that X)? • Is there anything else about (that) X? 2. Action planning © Judy Rees 2009 www.xraylistening.com
57.
The full X-Press
Coaching 1. Develop a goal: • What would you like to have happen? • What kind of X (is that X)? • Is there anything else about (that) X? 2. Action planning • What needs to happen for X (to happen)? © Judy Rees 2009 www.xraylistening.com
58.
Questions?
© Judy Rees 2009 www.xraylistening.com
59.
And all of
that’s like… what? © Judy Rees 2009 www.xraylistening.com
60.
Further reading
© Judy Rees 2009 www.xraylistening.com
61.
Further reading • Clean
Language: Revealing Metaphors and Opening Minds by Wendy Sullivan and Judy Rees © Judy Rees 2009 www.xraylistening.com
62.
Further reading • Clean
Language: Revealing Metaphors and Opening Minds by Wendy Sullivan and Judy Rees • The Five-Minute Coach model: – Business NLP For Dummies by Lynne Cooper © Judy Rees 2009 www.xraylistening.com
63.
Further reading • Clean
Language: Revealing Metaphors and Opening Minds by Wendy Sullivan and Judy Rees • The Five-Minute Coach model: – Business NLP For Dummies by Lynne Cooper • Going for the good stuff – The Solutions Focus by Jackson and McKergow © Judy Rees 2009 www.xraylistening.com
64.
Keep in touch info@xraylistening.com
+44 (0)7979 495509 www.xraylistening.com © Judy Rees 2009 www.xraylistening.com
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