Personal Information
Organização/Local de trabalho
Greater St. Louis Area United States
Cargo
Co-Founder, Cognitive Designer
Setor
Design
Sobre
Jake is an innovation-minded visual thinker with a passion for methodology and collaboration. He is heavily involved in the St. Louis design community, and is a regular speaker at colleges, interest groups and conferences. Jake has led Experience Design initiatives for more than 60 businesses across a variety of industries, including a large number of fortune 500 companies, as well as mid-market, and startups.
Marcadores
user experience
ux
customer experience
service design
usability
experience design
cx
human centered design
strategy
digital
agile
user centered design
user experience design
design
innovation
product strategy
business strategy
hypotheses
requirements
product management
journey model
best practices
friction map
customer journey mapping
experience map
journey map
hcd
design thinking
service design network
lean
sdn
kano
search
search engine optimization
content strategy
seo
google
implementation shop
strategic partner
outsource
internal
digital experience
outsourced
ucd
lean manufacturing
lean startup
research
market research
usability testing
lab testing
ux testing
qualitative
w. edwards deming
automotive industry
quality
management
deming
user-centered design
stlux
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