Sample presentation that illustrates system features and functionality.

1. NPNH TIS User Scenario Walkthrough Illustration of Conceptual System Capability & Functionality Jeff Granger Chris Cicchitelli Gerry Flood June 19, 2009

2. Agenda Purpose Of This Meeting (Why Are We Here?) Role Of Stakeholders NPNH TIS Project Background Describe The Concept Of The “Trip Lifecycle” To Discuss why it’s useful and important Identify the discrete trip phases and the transitional boundaries between phases Discuss the general activities performed in each phase Walk Through A User-experience Scenario (Jill Fulluse) Assume the persona and perspective of a visitor in a defined situation Provide a view through the user’s eyes Defined and bounded by a predefined scenario/example Examine a “Scorecard” measuring various trip characteristics Review Additional Considerations Not Illustrated In Scenario potential capabilities Underlying system elements Potential obstacles, constraints, design considerations Questions and Discussion

4. Purpose of this Meeting (Why are we Here?) Describe The Preliminary NPNH TIS System Concept Gather Feedback, Inputs, And Ideas Participation Suggestions Participate actively - Presentation intended to promote discussion Challenge concepts and design ideas Offer observations and insights based on your unique perspective

6. NPNH TIS ConOps ProjectStakeholder Groups Primary Stakeholder Individuals accountable & empowered to make decisions and resolve conflicts Key Stakeholders Participants with vested interest, actively engaged in decision making Secondary Stakeholders Provide supplemental input at a more specific level of detail; Have little influence in decisions

7. NPNH TIS ConOps ProjectStakeholder Groups Primary Stakeholder Key Stakeholders Secondary Stakeholders 2 Validation, Refinement & Augmentation 1 3 Lower level Refinement & Augmentation Initial Requirements Definition TIS Design Project ConOps & Reqs Concept Exploration Unbounded Scenarios Distill Reqs Refine Design Deliver ConOps & Reqs Discovery & Elicitation Today Nov-08

12. “A series of stage through which something passes during its lifespan”

13. Our Trip Lifecycle

14. Lifecycle of a discreet trip for a user (or user group) (pre-plan through post-trip)

15. Delineates the phases navigated as a user contemplates, plans, travels, visits, and concludes a trip

16. Value of the Trip Lifecycle

17. Provide a common understanding of the standard phases

18. Clarifies opportunities and constraints for user interaction

19. Allows us to illustrate (at each step of the way)

20. What the traveler is focused on

21. How we can interact with them

23. Contemplating a trip

25. Gathering from ad-hoc resources

26. Pick a preliminary point of interest

28. Trip Guide Itinerary

29. Stored in db

30. Printed

32. Choose from

33. Predefine trip itineraries from Rangers or community members

34. Augment with additional sites, events, activities

35. Filter itinerary based on themes, categories, facilities, weather, etc

36. Allow TIS optimize for time, distance, etc

37. Augment itinerary with value added content (including rich media)

38. Save, store, share, email, print itinerary

39. Manage user profile, preferences, alerts

41. Trip Guide Itinerary

42. Paper

43. Electronic

44. Trip Guide Itinerary

46. Trip Guide (all forms) offers information for review to the spot

48. Plan new, re-plan current, plan future trips at Kiosk

49. Validate transit to next site at kiosk

50. Drop off departure/feedback ticket based on incentive

51. Trip Guide Itinerary

52. Revisions to plan

53. Souvenirs

55. Trip Guide (all forms) offers information for review

56. Interactive TIS

57. Pushes supplemental audio/video media to mobile device to reinforce plans and introduce alternative events and activities

58. Tracks user through re-planning without losing track

59. Trip Guide Itinerary

60. Paper

61. Electronic

62. Trip Guide Itinerary

64. Plan new, re-plan current, plan future trips at Kiosk

65. Validate transit to next site at kiosk or through Interactive TIS

66. Drop off departure/feedback ticket based on incentive

67. Trip Guide Itinerary

68. Revisions to plan

69. Souvenirs

71. Trip Guide (all forms) offers information on providing overall feedback

72. Interactive TIS

73. Pushes feedback requests

74. Instructs on contributing to community

75. Trip Guide Itinerary

76. Paper

77. Electronic

78. Trip Guide Itinerary

79. Pictures

81. 2

82. 3

84. Pictures

85. Movies

87. Upload content to TIS Website

88. Share/rate experience with community

90. User Experience-ScenarioJill Fulluse 11/5/2009 NPNH TIS Scenario Walkthrough 22 This scenario tells the story of a NPNH visitor. The purpose is to illustrate how a visitor might interact with the TIS at each stage of the lifecycle. While the intent is to show a robust use of the TIS features and functions, not all concepts are worked into the scenario to prevent overloading the illustration

92. She always wanted to see the Statue of Liberty and decided to extend her trip by a few days to do some site-seeing

93. She doesn’t know the statue is surrounded by other National Monuments and Parks in Manhattan

94. She intends to surf the web to find out how to get to the Statue of Liberty because she isn’t sure where the statue is located in relation to her hotel in midtown Manhattan

95. She noticed a subway entrance near her hotel and is toying with the idea of taking the subway on her site-seeing

97. Using her computer

98. She finds many sites with useful information

99. Google, Wikipedia

100. Gathers information about the Statue of Liberty

101. Through this initial surfing she discovers additional New York Harbor attractions

103. Jill surfs some more looking for concrete planning aids

104. Jill finds the National Parks of National Parks of New York Harbor site

105. Experiences the robust site narrative and rich multi-media content

106. Jill gets valuable, targeted information but is still seeking trip planning aids

107. She finds and follows a l link to the National Parks of New York Harbor Conservancy site25

109. Experiences the rich multi-media content and becomes interested in expanding her sightseeing goals

110. Finds additional information on not only the Statue of Liberty, but surrounding and related destinations

111. Checks calendar of events

112. Uses the interactive map to select and research additional destinations

113. Signs up for Harbor Highlights newsletter26

115. She still doesn’t know how to choose where she should go

116. She doesn’t know how to travel between destinations

117. She finds the link to the TIS, offering Trip planning services to help her make the most of her visit

118. Her initial point of interest is sent to the TIS session as a starting point for building an itinerary? ? ? ? ? ? ? ? Create a robust guide for your trip www.NPNH-TIS.gov

120. She is prompted to login or create an account

121. This is her first time to the site

123. Records her base information

124. Enters personalization settings (categories, themes, interests, etc)

126. NPNH and other Federal sites

127. Park content

128. Reviewed and approved by NPNH

129. Trusted partners

130. Additional content (events, restaurants, tours)

131. Not affiliated with core NPNH content

132. Allows user to round out experience with other interests (dinner and a show)

133. TIS Community

134. Peer community of travelers

136. Active tracking of her progress through GPS

137. Push alerts , reminders, and suggested supplemental content

139. She is presented with a 2 part screen

140. On Left

141. Various methods to choose destinations beyond the initial point of interest

142. Transportation alternatives promoting public transit

143. On Right

144. Integrated, Interactive map

145. Interface is designed to

146. Easily choose destinations

148. 11/5/2009 NPNH TIS Scenario Walkthrough 34 Building An Itinerary Starting point: click to enter 1 x Click for transit options… Statue of Liberty 2 x

149. 11/5/2009 NPNH TIS Scenario Walkthrough 35 Building An Itinerary Starting point: click to enter 1 x Click for transit options… Statue of Liberty 2 x

150. 11/5/2009 NPNH TIS Scenario Walkthrough 36 Building An Itinerary Starting point: click to enter 1 x Click for transit options… Statue of Liberty 2 x

151. 11/5/2009 NPNH TIS Scenario Walkthrough 37 Building An Itinerary Starting point: click to enter 1 x Click for transit options… Statue of Liberty 2 x

152. Building An Itinerary

154. Jill uses TIS to find additional information

155. Performssearchs and content filtering

157. Park content

158. Ranger tours

159. Audio & video

160. Non-Park content

162. Connecting and surfacing sites related through the themes and categories (taxonomy)

163. This model exposes web sites Jill wouldn’t have found on her own

164. Establishes a web of resources related to trip planning

167. Core plan provides

168. Details for the destinations, events, activities, and attractions

169. Transit alternatives with emphasis on public transportation

170. Enhances her experience by embedding additional reference content for context Core Plan Related / Suggested Supplemental / Value Added This is key, the golden ticket that no other solution offers

172. Simple print-out

173. Bound and delivered trip notebook

174. Static, electronic “hardcopy” (PDFs)

175. Dynamic, highly interactive , real-time mobile application

176. Jill’s profile leads her to the highest level of interaction

177. Core trip content (sites and transportation)

178. Related and suggested sites, events, activities , and attractions (based on interests and profile)

179. Supplemental, value added materials

180. Rich narrative text

181. Audio downloads

182. Video downloadsStatic Dynamic

184. Jill travels to Ellis Island

185. Jill uses trip guidetransportation information to reach the first destination

186. In-transit, Jill checks for new developments

187. Jill uses links in interactive trip guide to check for updated site events and information

188. TIS make adjustments to the plan based on all changes Jill decides to make

190. Provides supplemental content to the engage Jill even before she arrives

191. Reinforces scheduled events and activities at Ellis Island

192. Offers related and supplemental alternatives for events, activities, and attractions46

194. Provides supplemental content to the engage Jill even before she arrives

195. Reinforces scheduled events and activities at Ellis Island

196. Offers related and supplemental alternatives for events, activities, and attractions47

198. Provides supplemental content to the engage Jill even before she arrives

199. Reinforces scheduled events and activities at Ellis Island

200. Offers related and supplemental alternatives for events, activities, and attractions48

202. Provides supplemental content to the engage Jill even before she arrives

203. Reinforces scheduled events and activities at Ellis Island

204. Offers related and supplemental alternatives for events, activities, and attractions49

206. It knows Jill has arrived as she crosses into the park

207. It reminds Jill to visit the kiosk to

208. Enrich her experience with rich multi-media content

209. Learn about events, attractions, and activities beyond what is in her trip guideKiosk

211. Enrich her experience with rich multi-media content

212. Learn about events, attractions, and activities beyond what is in her trip guide

214. Experience the family research facility

215. Visit the wall of honor

217. It knows Jill is departing as she crosses out of the park

218. It sends a reminder her that she can visit the kiosk to re-plan her itinerary on the big screen

219. Asks for 1 – 5 star rating feedback

220. Experience on the island

221. Events and planned activities

222. Facilities and servicesKiosk

224. TIS make adjustments to the plan based on the delay

225. Jill’s mobile device is synced with an updated trip plan54

228. It knows Jill has arrived as she crosses into the park

229. It reminds Jill to visit the kiosk to

230. Improve her experience with content

231. Learn about events, attractions, and activities beyond what is in her trip guideKiosk 56

233. Explore the multi-media content

234. Learn about events, attractions, and activities beyond what is in her trip guide

235. Subscribe to alerts for promotions for upcoming events

236. Learns about the reopening of the Statue of Liberty’s crown on July 4th

238. Using her cell phone camera and photo tag “bar codes” to access real-time exhibit content for

239. Informational displays

240. Models, scale replicas of the statue

241. Other exhibits

242. Visits other areas of interest related to the monumentVisitors to the museum have an opportunity to see and touch a full scale replica of the Statue of Liberty's face. This offers a great opportunity for young and old to get a feel for just how large the Statue of Liberty is.

244. It knows Jill is departing as she crosses out of the park

245. It sends a reminder her that she can visit the kiosk to re-plan her itinerary on the big screen

246. Asks for 1 – 5 star rating feedback

247. Experience at the monument

248. Events and planned activities

249. Facilities and services

250. Usefulness of photo tags on exhibitsKiosk

252. TIS make adjustments to the plan based on all changes Jill decides to make

254. Provides supplemental content to the engage Jill even before she arrives

256. Provides supplemental content to the engage Jill even before she arrives

257. Offers snapshots from the park

259. Provides supplemental content to the engage Jill even before she arrives

260. Offers snapshots from the park

262. Provides supplemental content to the engage Jill even before she arrives

263. Offers snapshots from the park

265. Provides supplemental content to the engage Jill even before she arrives

266. Offers snapshots from the park

267. Supplies a view into current attractions at the Liberty Science Center

268. Presents a video of the July 4th fireworks submitted by another TIS userLiberty State Park content

270. It knows Jill has arrived as she crosses into the park

271. It reminds Jill to visit the kiosk to

272. Improve her experience with content

273. Learn about events, attractions, and activities beyond what is in her trip guideKiosk

275. Enrich her experience with rich multi-media content

276. Learn about events, attractions, and activities beyond what is in her trip guide

277. Finds a GPS based “virtual tour” she can run from her mobile device

278. Gets instructions on how to get the most out of her “virtual tour”

279. Jill’s mobile device is synced with an updated trip plan

281. TIS uses the GPS in Jill’s mobile device to guide her along a defined path

282. Offers a “Virtual Ranger” interface

283. Provides rich media information and content as Jill navigates through the tour

285. It knows Jill is departing as she crosses out of the park

286. Asks for 1 – 5 star rating feedback

287. Experience at the park

288. Events and planned activities

289. Facilities and services

290. Virtual tour

291. Offers to upload any pictures and video from her mobile device to the TISTIS Pictures Movies

293. Trip overall

294. TIS’s usefulness

295. Uploading

296. Community sharing

297. Establishing future reminders and email alertsTIS Pictures Movies Remind… Remind… Email… Email…

299. Store additional content

300. Rate the parks, events, and activities

301. Share her experience with the community

302. Within the TIS system

305. Emerging Kiosk Technologies

308. eBook readers (Kindle)

309. Handheld gaming systems (Sony PSP, Nintendo DS)

310. Mini-laptops (Sony Vaio)

311. MP3 players

312. Multi-format players11/5/2009 NPNH TIS Scenarios 74

314. Broad multi-media capabilities

316. Pictures

317. Video11/5/2009 NPNH TIS Scenarios 75

318. Additional Considerations Kiosks Rich media Significantly enhance user experience at parks Overview videos Kiosks Examples Nasa Museum PC World Perspective 11/5/2009 NPNH TIS Scenarios 76

319. Additional Considerations Highly Interactive Mobile Experience Virtual tours GPS based guide Yosemite Ranger-created Self paced visitor experience 11/5/2009 NPNH TIS Scenarios 77

320. Additional Considerations Highly Interactive Mobile Experience Geocaching applications High tech treasure hunting GIS and GPS enabled applications Iphone example video 11/5/2009 NPNH TIS Scenarios 78

321. Additional Considerations Social Networking TIS could act as a hub here as well Integration and connection to numerous existing information exchange and social interaction sites Links and references, not duplicated content or functionality 11/5/2009 NPNH TIS Scenarios 79 + Share this Trip Plan

322. Additional Considerations Social Networking Google latitude (follow me on my trip) Draw additional visitors from the social network of the active visitor - “Meet me at …”

323. Additional Considerations Metrics & Measures Process metrics Product metrics Scorecard 11/5/2009 NPNH TIS Scenarios 81