The document discusses communication skills, including types of communication (verbal, non-verbal, written, oral), the communication cycle (source, message, encoding, channel, decoding, feedback), barriers to communication, the 7 Cs of communication (clear, concise, concrete, correct, coherent, complete, courteous), handshakes, and things to avoid in communication like poor posture and body language.
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Types of Communication
Non Verbal Communication
Gestures, Body Language, Facial expression,
Eye Contact
Written Communication, Pictures
Oral Communication
Speeches, Presentations ,Discussions,
Interpersonal communication
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Communication Cycle
Source Message Encode Channel
Decode Interpret Feedback
Source : You need to be clear about why you're
communicating, and what you want to communicate.
Message : The message is the information that you
want to communicate.
Encoding : Transferring the information you want to
communicate into a form that can be sent and correctly
decoded at the other end.
Contd..
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Communication Cycle
Channel : Verbal including face-to-face
meetings, telephone and videoconferencing; and
written including letters, emails, memos, and
reports.
Decoding : Errors can result in if decoder does
not have the sufficient knowledge.
Receiver : Audience and their response.
Feedback : Verbal and non verbal reactions to
your communicated message.
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Barriers to Communication
(Or Communication Noise)
Physical / Environmental : Standing near loud
speaker, poor lighting or background noise etc.
System / Organizational : Unclear Organizational
structure , undefined roles, lack of supervision or training
etc.
Attitudinal / Psychological : Anger, Sadness ,
personality conflict etc.
Individual Linguistic Ability / Semantic Noise: Use
of jargons, difficult words or inappropriate words.
Contd..
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Barriers to Communication
(Or Communication Noise)
Physiological impairment : Ill health, deafness,
blindness etc.
Presentation of Information / Cultural :
Consider audience. Stereotypical assumptions can cause
misunderstanding.
Syntactical / Ambiguity of words : Grammatical
mistakes or use of similar sounding words.
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7 Cs of Communication
Clear
When writing or speaking to someone, be clear about
your goal or message. What is your purpose in
communicating with this person?
To be clear, try to minimize the number of ideas in each
sentence. Make sure that it's easy for your reader to
understand your meaning.
Concise
When you're concise in your communication, you stick to
the point and keep it brief.
Are there any adjectives or "filler words" that you can
delete? You can often eliminate words like "for instance,"
"you see," "definitely," "kind of," "literally," "basically,"
or "I mean."
Concrete
When your message is concrete, then your audience has
a clear picture of what you're telling them.
Contd…
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7 Cs of Communication
Correct
When your communication is correct, it fits your
audience.
Do the technical terms you use fit your audience's level
of education or knowledge?
Coherent
When your communication is coherent, it's logical. All
points are connected and relevant to the main topic, and
the tone and flow of the text is consistent.
Complete
In a complete message, the audience has everything
they need to be informed and, if applicable, take action.
Have you included all relevant information – contact
names, dates, times, locations, and so on?
Contd…
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7 Cs of Communication
Courteous
Courteous communication is friendly, open, and honest.
There are no hidden insults or passive-aggressive tones.
You keep your reader's viewpoint in mind, and you're
empathetic to their needs.
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Handshake
A well gripped and strong handshake creates a
positive impression.
A weak, limp, dead fish handshake =Disinterested
and a cold person
Strong, well gripped handshake =Warm, friendly
and enthusiastic person
Well gripped handshake with his palm facing down
=A dominant person
Handshake with his second hand holding the
wrist/arm =Diplomatic person
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Strictly No No…Strictly No No…
Feet dragging : Implies lethargy - unlikely to
impress.
Head down : Suggest timidity, again not a
positive impression.
Shoulders
drooped : Could imply lethargy and
weariness.
Weak handshake : Implies meek and ineffectual
personality.
Shifty eyes : Suggests nervousness
Arms crossed on
chest : Suggests a defensive stance
Fidgeting : Implies nervousness
Hands in pockets : Implies you have something to
hide.
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