2. Don’t Let Emotions Manage You
Top 10 Techniques to Strengthening EI
Review—Discuss—Apply
1. Stop, Breath, Think then Speak (SBTS)
2. 5W’s and HOW
3. Listen Actively
4. Question Effectively
5. Paraphrase
6. Think Critically & Think Creatively
7. Apply Covey’s 7 Habits of Highly Effective
People
8. Understand Personalities (yours & others)
9. Connect, Converse, Create Relationships
10. Reflective Journaling (weekly/15 minutes)
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3. Stephen Covey’s “7 Habits of Highly Effective People”
Helps you to Strengthen your EQ
1. Understand your audience “Seek First to Understand, Then to be
Understood”
2. Align yourself to your audience and create synergies “Synergize”
3. Establish goals “Begin with the End in Mind”
4. Think “Win/Win” you only win when others win
5. Reflect upon and repair your deficiencies “Sharpen the Saw”
6. Be deliberate, Take action, “Be Proactive”
7. Set priorities “Put First Things First”
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4. Reflective Journaling
Self Management
Ask Yourself Each Friday
Afternoon:
1. What went well today?
Why? What did you do
that made it go well?
Write it down.
2. What didn’t go so we
this week? Why? What
did you do that made it
not go so well? Write it
down. Now, ask yourself
-- What could you have
done differently to have
achieved a more
positive outcome? Write
it down.