The Changing Nature of Work: What's In It For Me?

The Changing Nature of Work:
What’s in it for Me?

James P. Ware, PhD
Executive Director
The Future of Work…unlimited

Meet Our Presenter(s):
James P. Ware, Ph.D.

Executive Director, The Future of Work 2011
Executive Producer, Work Design Collaborative 2002-2010
Vice President, The Concours Group 1998-2001
Research Director, Univ. of California Berkeley 1996-1998
Managing Principal, Unisys Information Systems 1993-1996
...
Assistant Professor, Harvard Business School 1976-1981

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

A Story of Two Books

The Difference
-2-

Today, CRE/FM is on the Hot Seat
Increase
Workforce
Satisfaction!
Cut
Costs! Cut
Costs!

Give Us More
Private Offices!
-3-

But There are So Many Questions . . .
What are the best
How many employees will lease terms?
we have in 6 months? How many contractors need
space in our buildings?
What’s happening to
How many the cost of a square
square feet do foot?
we need?
How can we enhance
Where?
workforce collaboration?
How is workforce
mobility affecting
our space needs?
What can we do to
reduce our carbon
footprint? Why doesn’t senior management see
workplace as a strategic resource?
-4-

Today’s Agenda

What’s
Why?
Changing?

A conversation about
the future of work—
and the future of you

What can you do
What challenges
to make a
do we face?
difference?

-5-

The World Has Changed Again
It’s time to reset the economy,
our business models, and our
minds

-6-

The World Has Changed Again: Media

-7-

The World Has Changed Again: Government

-8-

The World Has Changed Again: Economy

-9-

The World Has Changed Again: Education

- 10 -

The World Has Changed Again: Community

- 11 -

And Work Has Changed

- 12 -

Shift Happens: Demographics

Percent
Change
2010-2020

Age Group

- 13 -

Shift Happens: Technology

- 14 -

Shift Happens: New Workplaces and Globalization

- 15 -

But Place Still Matters

- 16 -

Putting It All Together: SCAN Health

YouTube Video: http://www.youtube.com/watch?v=k1A9AdVd0Ks

- 17 -

What Does it All Mean?

- 18 -

Times of Change Create Huge Opportunities

What to do? Here’s our humble advice….
- 19 -

First: Design the Work Experience – Over and Over

Plan

Redesign Act

Observe

- 20 -

Second: Rebuild the CRE/FM Business Model

- 21 -

Third: Redefine Workplace Services . . . as Workforce Support
Military Quartermaster Corporate Workplace Services
Clothing and equipment End-user computing; desks, chairs,
filing cabinets, printers, copiers, A-V
equipment, desk phones
Fuel and transportation; communication Heat, light, power; Internet access;
equipment and services Corporate Travel; interoffice mail;
vendor contracts
Construction equipment Typically outsourced to contractors;
might include landscaping
Personal items Office supplies; laptops, cell phones,
employee concierge services

Large equipment (tanks, storage Corporate facilities
buildings)
Medical supplies Safety equipment; first aid supplies
Repair parts Tech support; equipment replacements;
building maintenance

- 22 -

Fourth: Develop New Metrics

Planet

Profit People

- 23 -

Fifth: Don’t Knock on the Boardroom Door—
Call the Meeting

- 24 -

Finally, Be Prepared for a Wild Ride

- 25 -

For Further Information

Dr. James Ware
Executive Director
The Future of Work…unlimited
Berkeley, California
+1 510 558 1434 voice
+1 510 558 1431 fax
+1 510 206 8147 mobile
jim@thefutureofwork.net

Website: http://www.thefutureofwork.net

Blog: http://www.thefutureofwork.net/blog

Twitter: http://www.twitter.com/thefutureofwork

- 26 -

The Changing Nature of Work: What's In It For Me?

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