This is a downloadable pdf version of the webinar presentation we delivered on February 2, 2010, sponsored by Citrix Online. For a full audio/video recording, go to: http://bit.ly/9YVonL

1. The Future of Work:
How Do You Manage People You Can’t See?
Charlie Grantham, PhD. Citrix Online
James Ware, PhD. February 2, 2010
Executive Producers
Work Design Collaborative

2. Today’s Agenda
Why is remote/mobile What challenges does
work growing so the “anywhere office”
rapidly? present?
A conversation about
managing remote
teams and a
distributed workforce
How can you keep What does all this
remote employees mean for the future of
engaged? work?
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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3. Someone has Hit the “Reset” Button
(Jeffrey Immelt, CEO, General Electric)
We believe:
That we are in the early stages of a
fundamental transformation in the way
work is organized, managed, and
performed.
We know:
That “work anywhere” approaches can
reduce workforce support costs by as
much as 40%.
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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4. The “New Rules”
“Bigger, Economies of
faster, more” scale don’t
are watch- necessarily
words of a work
bygone era anymore
Relationships
Move fixed
trump
costs to
ownership of
variable
resources
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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5. Work Evolves
How
What
“work” gets
“work” is
done
Where
What
“work” gets
workers do
done
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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6. The “Anywhere Office” is a Reality Today
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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7. The Mobile Workforce is Growing Rapidly
(000)
Mobile Worker Projections
50000 26.7% Old habits
45000
40000 Resistance
35000 Scarcity of experts
30000
Up-front investment
25000
20000 16.1%
15000
10000
Technology
5000 Commute costs
0 ROI
1990 1995 2000 2005 2010 2015 Environmental impacts
* Source: WDC Demographic Projections, 2009
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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8. Unique Aspects of “Different Places” Work
More task
time, less
social
interaction
Fewer
accidental
meetings Less face-to-
face time
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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9. Distributed Workers “Meet” and Interact in Four Ways*
Match the Technology to the Situation
Same
Time
Different
Same Different
Place
* Adapted from a model first developed by Bob Johansen, Institute for the Future
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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10. Employee Engagement
The Critical Ingredient for Effective Teams Clarity of
expectations
Regular Rewards for
feedback engagement
Quality of
peer/ Inspirational
subordinate leadership
relationships
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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11. Engaging Distributed Team Members
Lead
Team-
building
exercises
Be a Celebrate
Teach
role life
empathy
model events
Build a
Playbook
of tactics
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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12. Face-to-Face Gatherings Drive Team Engagement
Celebrating and
Forming Moving On
Shifting from Planning
to Implementing
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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13. Leadership Principles
Establish Develop
tangible agreements
Be highly Publish performance about
participative formal measures interactions
policies
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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14. You Still Need a Place
. . . this is now
That was then . .
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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15. A New Kind of Workplace is Emerging
We call it a “Business Community Center™”
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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16. What Does All This Mean for You?
Embrace
Distributed
Work
Invest in
Lead by
Appropriate
Doing
Technologies
© Copyright 2010 by The Work Design Collaborative. All rights reserved - 15 -

17. For Further Information
Dr. Charles Grantham Dr. James Ware
Prescott, Arizona Berkeley, California
+1 928 771 9138 office +1 510 558 1434 voice
+1 928 771 9138 fax +1 510 558 1431 fax
+1 928 533 9149 mobile +1 510 206 8147 mobile
charlie@thefutureofwork.net jim@thefutureofwork.net
Website: http://www.thefutureofwork.net
Blog: http://www.thefutureofwork.net/blog
Books: Corporate Agility http://www.corporateagilitybook.com (American Mgt. Assoc.)
Cut It Out! http://bit.ly/7krFly (IFMA Foundation)
Twitter: http://www.twitter.com/thefutureofwork
© Copyright 2010 by The Work Design Collaborative. All rights reserved
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