Inspired by Netflix's cultural manifesto, this is what we are striving to achieve at our company, and expect from the people working here.

1. What to Expect at
USA Corporate Services Inc.
A look at our Company Culture

2. The Importance of Company Culture
Our company is built around serving our customers.

3. The Importance of Company Culture
Our company is built around serving our customers.
Without our customers, no one here gets
paid, and we won’t exist as a company.

4. The Importance of Company Culture
Our company is built around serving our customers.
Without our customers, no one here gets
paid, and we won’t exist as a company.
IT’S NOT AN EMPTY SLOGAN, IT IS A FACT.

5. The Importance of Company Culture
Our company is built around serving our customers.
Without our customers, no one here gets paid, and
we won’t exist as a company. It’s not an empty
slogan, it is a fact.
In order to best serve our customers, we
need the best people available.

6. The Importance of Company Culture
Our company is built around serving our customers.
Without our customers, no one here gets paid, and
we won’t exist as a company. It’s not an empty
slogan, it is a fact.
In order to best serve our customers, we need the
best people available.
To attract and retain the best people, we
need to make sure we have a company
culture that is attractive and sustainable for
the long run.

7. The Importance of Company Culture
Our company is built around serving our customers.
Without our customers, no one here gets paid, and we won’t
exist as a company. It’s not an empty slogan, it is a fact.
In order to best serve our customers, we need the best people
available.
To attract and retain the best people, we need to make sure we
have a company culture that is attractive and sustainable for
the long run.
Our culture is built around hiring and
retaining responsible people who share the 9
Traits

8. The 9 Traits We Screen For
We are all customers of other companies, and expect to be
treated well by those companies. Our customers, in turn,
have high expectations from us. It’s our job to meet or
exceed those expectations.
To do so, we need our staff to have these 9 Traits:
HONESTY
INITIATIVE
JUDGMENT
IMPACT
PASSION
INNOVATION
COMMUNICATION
DILIGENCE
ENLIGHTENED
SELF-INTEREST

9. Honesty
When you are
respectfully honest
with others, and
others are respectfully
honest with you, good
news is shared, bad
news can be dealt
with, and everyone
can prosper.
You are known for respectful
candor and directness
You bring up inconvenient truths
You only say things about fellow
employees you will say to their
face
You are quick to admit mistakes
You are trustworthy, don’t steal
from your colleagues, the
company, your neighbors, our
neighbors or anyone else, nor
disclose confidential
information.
9

10. Judgment
Being able to size up a
situation and make a
decision, or propose a
solution, is an
extremely valuable
talent no matter where
you go.
Some organizations
discourage independent
thinking; here it is
encouraged.
You make wise decisions
(customer service, technical,
business, and procedural) despite
ambiguity
You identify root causes, and get
beyond treating symptoms
You think strategically, and can
articulate what you are, and are
not, trying to do
You smartly separate what must
be done well now, and what can
be improved later
10

11. Communication
Good, clear
communication saves
time, reduces errors and
helps ensure that
everyone is on the same
page.
You listen well, instead of
reacting fast, so you can better
understand
You are concise and articulate in
speech and writing
You treat people with respect
independent of their status or
disagreement with you
You maintain calm poise in
stressful situations
11

12. Impact
In a small, busy office, it
is easy to tell who is
productive and who is
not.
With your focus on
results, everyone
prospers
You accomplish amazing
amounts of important work
You demonstrate consistently
strong performance so
colleagues can rely upon you
You focus on great results rather
than on process
You exhibit bias-to-action, and
avoid analysis-paralysis
12

13. Initiative
Employees who can
function productively
without someone
always telling them
what to do are
extremely valuable.
You see what needs to be done
and do it
You see a new situation and try
to understand what needs to be
done
When you are not sure of what is
to be done, you come up with a
proposal of what you think will
work
You contribute effectively
outside of your specialty
13

14. Innovation
Markets, laws,
technologies, and
procedures change over
time. A business and its
processes must keep up
or even get ahead of the
curve. Everyone here
works on a process that
can be improved over
time.
You re-conceptualize issues to
discover practical solutions to
hard problems
You challenge prevailing
assumptions when warranted,
and suggest better approaches
You create new ideas that prove
useful
You keep us nimble by
minimizing complexity and
finding time to simplify
14

15. Diligence
You probably hate when
people misspell your
name, or ship your stuff
to the wrong place.
Imagine how people
feel when you misspell
their new company’s
name, or if their order
goes to the wrong
place.
You pay attention to details
You read carefully to be sure you
understand what is being said to
you by a customer, colleague or
vendor
You do what you say you will
do, be where you need to be on
time and your colleagues can
rely on you.
You double-check your work to
make sure there are no spelling,
grammatical, logical or other
errors.
15

16. Passion
Passionate people are
a joy to work with,
and inspire the
passion in others.
You inspire others with your
thirst for excellence
Your Passion drives
you to express the
other 8 Traits
You celebrate wins
You care intensely about USA’s
success
You are tenacious
16

17. Enlightened Self-Interest
“Do Well by Doing Good”
You seek what is best for the
organization, rather than best for
yourself
Your contributions to the
success of the business
and your colleagues will
be reflected back on you.
You are ego-less when searching
for the best ideas
Making yourself valuable
to the company and your
colleagues means job
security will never be an
issue.
You share information openly
and proactively with your
colleagues.
You make time to help
colleagues
17

18. The KEY Question
Not only do our customers expect to work with the
best, but your co-workers want to work with the best
as well.
The key question at employee review time is:

19. The Key Question
Not only do our customers expect the best, but your
co-workers want to work with the best as well.
The key question of an employee review is:
“Which of our people, if they told us
they were leaving for a similar job at
another company, would we fight
hard to keep here?”

20. The Key Question
Not only do our customers expect the best, but your
co-workers want to work with the best as well.
The key question of an employee review is:
“Which of our people, if they told us they were
leaving for a similar job at another company,
would we fight hard to keep here?”
Our Goal, of course, is to be able to say, “All
of them!” If there are any that flunk the test,
then it is time to look for a replacement.

21. The Key Question
Not only do our customers expect the best, but your
co-workers want to work with the best as well.
The key question of an employee review is:
“Which of our people, if they told us they were
leaving for a similar job at another company,
would we fight hard to keep here?”
Do you think your Manager will fight hard to
keep you?

22. Honesty is Expected Here
A business basing decisions on faulty data is doomed. Bad
news needs to be aired as much as good news.
Dishonest behavior by others needs to be reported, so the
problem can be resolved quickly and without festering.
Lying and withholding critical information is a terminal
offense.

23. Cooperation
A spirit of cooperation is critical to personal and
business success.
Infighting, factionalism, politicking and other
internal time-wasting nonsense is rare, and will not
be tolerated.

24. Loyalty, within Reason
Mutual loyalty between a company and its employees
brings stability and trust over time.
People are people, and even good people have their
“moments.” Businesses, too, have their ups and downs.
During temporary stresses, it’s good to know that
employee and employer have each other’s back.
However, loyalty to an ineffective employee can hurt a
business, just as blind loyalty to a failing company will
damage an employee’s future prospects.

25. Hard Work (by itself) is Meaningless
Some people show up on time, work late, talk the talk,
and yet do nothing. They don’t learn about the
customers, they don’t help colleagues, they don’t learn
what needs to get done.
This type of “hard work” does not help the customer,
their colleagues, nor the company.
They don’t last here.
Strong performance is what matters, as reflected in the
9 Traits.

26. Bad Attitudes
Regardless of other skills or talents, we don’t tolerate jerks.
Everyone has their moments, but a bad attitude jerk ruins the
environment that we are building here. Your colleagues
expect to be surrounded by other professionals.
If you can’t play [or work] well with others, please do not
come here.

27. Our Favorite Traits
•
•
•
•
•
•
•
•
Doesn’t wait to be told what to do
Self motivating
Self disciplined
Self improving
Proposes solutions to problems
Acts like a leader
Picks up the trash lying on the floor
Picks up the phone quickly

28. Work Environment: Responsible Freedom
With the right team, a work environment can be
busy yet low-pressure, informal yet orderly,
flexible for individuals without unfairly
burdening colleagues.
If you have the 9 Traits (particularly JudgmentInitiative-Impact-Diligence-Passion), this type of
work environment should be ideal. Who wants to
be constrained with constant supervision and lots
of rules?

29. What Does It All Mean?
Someone who dumps work on colleagues, doesn’t learn about
customers, requirements and processes, and can’t be relied on to show
up, or who carelessly makes a lot of errors, will not be missed if they
leave. This type of person is taking up a slot that could go to a more
deserving person. This “someone” will not be kept here.
Someone who is cheerfully helpful to colleagues,
accurate in knowledge and in writing, who updates
processes and shares information, who tries to come up
with a solution before asking for help, who is reliable
about attendance: this “someone” is welcome to stay
indefinitely and be well-rewarded.

30. Do you want to work with us?
Do you have the 9 Traits, and want to work with a team
that shares those traits?
Contact us at employment@usa-corporate.com today!