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ReframingPoverty
8WaystoOpenMinds
January, 2018
Nat Kendall-Taylor, PhD
Chief Executive Officer
Why Think About Framing?
How Can We Reframe Poverty?
Because Sustained Social Change
Requires Culture Change
“
“Public sentiment is
everything. With it,
nothing can fail; against
it, nothing can succeed.
Whoever molds public
sentiment goes deeper
than he who enacts
statutes, or pronounces
judicial decisions.”
Abraham Lincoln
I’ll tell you what’s the greatest
power under heaven, and that
is public opinion - the ruling
belief in society about what is
right and what is wrong, what
is honourable and what is
shameful. That’s the steam
that is to work the engines.
George Eliot
Communication PolicyThinkingDiscourse
Because You Have a Problem
You Say...They Think
AAA BBB
PublicExpert/Advocate
John F. Kennedy, Yale University Commencement June 11, 1962
The great enemy of the truth is
very often not the lie—deliberate,
contrived and dishonest—but the
myth—persistent, persuasive and
unrealistic.
Because Understanding is
Frame Dependent
Slow-to-no
policy
change
Lowsupport
forpolicies&
regulations
Vice
ShifttheFrame,MovetheIssue
Tobacco
Peopleshould
makebetter
decisions
Corporate
wrongdoing/
publichealthissue
Defective
Product
CHANGE
Highsupportfor
policiesand
regulations
ShifttheFrame,MovetheIssue
Tobacco
Why Think About Framing?
How Can We Reframe Poverty?
8Ways to Open Minds and Engage
the Public in Solving Poverty
More than 20,000 UK
Respondents
#1
UnderstandWhatYou’re
UpAgainst&GetStrategic
CulturalModels
Cultural Models of...
Poverty in the UK The Game is Rigged
Economic Naturalism
FATALISM
Poverty Romanticism
NOSTALGIA
Spectrum of Self-Determination
Opportunity Structures
CONTEXT AND STRUCTURE
Non-Negotiable Needs
Post Poverty
CRITERIA
Self-Makingness
Culture of Poverty
RESPONSIBILITY
Government Responsibility
SOLUTIONS
Nothing
Tighten Benefits
Provide Core/Basic Support
Education
Post Poverty
Self-Makingness Poverty Romanticism
Economic Naturalism
The Game is Rigged
Culture of Poverty
Opportunity Structures
Spectrum of Self-Determination
Non-Negotiable Needs Government Responsibility
#2
SettheRightIssue
ThreeDominantIssueFrames
Poverty
£
TheEconomy Benefits
ThreeDominantIssueFrames
Poverty
£
TheEconomy Benefits
#3
ConnectWithValuestoShiftThinking
Compassion/Justice
In our society, we believe in
showing compassion towards
others, and protecting each other
from harm. Yet, right now, many
live in poverty. We share a moral
and social responsibility to ensure
that everyone in our country has a
decent standard of living.
Strategic way to redirect:
Moves thinking towards:
• Salience/Importance
• Social Responsibility
• Self Makingness
• Culture of Poverty
• Poverty Romanticism
• Social Responsibility
• Protect/Help Others
• It’s Not Right that Some Can’t Realize
Opportunity/Potential
Key components:
Words thatWork
“simply not acceptable"
“we won’t stand by and let
this happen in our society/
country”
“we won't stand for that” 
“not on my watch”
“out of order”
“we’re not ok with this”
“it’s just not right”
“we need to put this right”
“morally wrong”
“our sense of decency”
“our society’s principles”
“In our society we believe in
doing the right thing. We look
out for each other. We provide
public services for everyone –
especially those who are in
greatest need.”
“whatever happens, as a
society we are in this together”
Measured Strident
#4
MessengersMatter:AligntoAmplify
Credible
Identity aligned w/ message
Novel
Not financially vested
Aligned with audience identity
Thinking About Messengers
#5
UseMetaphortoProvidea
MentalImagethatSticksandShiftsThinking
MetaphorTask#1:
CounterSelfMakingnessWith
AMentalImagethatSticksandShifts
Restricts & Restrains
Our economy is locking people in
poverty. Low paid, unstable jobs mean
more and more families can’t put food on
the table. With economy driving up the
cost of living, many are caught in a daily
struggle to make ends meet, unable to
think about a different future. It is hard to
break free from the constraints our
economy places on people.
Redirect away from:
Move thinking towards:
• What Surrounds Us, Shapes Us
• Spectrum of Self-Determination
• Social/Public Responsibility
• Self Makingness
• Culture of Poverty
Restricts & Restrains
Our economy is locking people in
poverty. Low paid, unstable jobs mean
more and more families can’t put food on
the table. With economy driving up the
cost of living, many are caught in a daily
struggle to make ends meet, unable to
think about a different future. It is hard to
break free from the constraints our
economy places on people.
Currents
Our economy creates powerful currents like
low wages and rising living costs that can pull
people into poverty. And sometimes things
happen that threaten to pull us under, like
losing a job, coping with a disability, or
leaving our home to get out of an abusive
relationship. We need a benefits system that
anchors people so they don’t get pulled into
the current and pushed into poverty.
MetaphorTask#2:
CounterEconomicNaturalism/Fatalism
Redesign the
Economy
The economy we have today was
designed—it is the result of a set
of decisions that were made
about our society’s priorities and
resources. Just as it was designed,
we can redesign it so that it works
for everyone.
Redirect away from:
Move thinking towards:
• Agency/Efficacy
• Design/Redesign
• Pragmatism—System That Should
Meet Our Needs
• Economic Naturalism
• Fatalism
#6
ShowDon’tTell:ThePowerofExamples
CanPovertyExemplarsInfluence
PublicThinking?
The use of food banks has risen by almost a
third over the last three years. This is the
result of our society investing less and less
in making sure everyone’s needs are met.
By privatising social housing, cutting
benefits, and failing to ensure that people
can get stable, good-paying jobs, we have
left more and more people in need.
More than a million households living in
private rented accommodation are at risk of
becoming homeless. This is the result of our
society investing less and less in the broad-
based supports that make sure everyone’s
needs are met. By privatising social housing,
cutting benefits, and failing to ensure that
people can get stable, good-paying jobs, we
have left more and more people in need.
Framed with Data
There are currently 3.7
million children living in poverty
in the UK. That’s over a quarter of
all children. 1.7 million of these
children are living in severe
poverty. In the UK 63% of
children living in poverty are in a
family where someone works.
More and more children are
becoming homeless or living in
temporary housing – numbers
have risen by a third since 2014. 
Families around the country are
feeling the impact of poverty.
Reframed with Issue Exemplar
#7
PositionBenefitsasSolution,NotProblem
Framing Benefits
1. Highlight ways that allpeople rely on social services
3. Provide examples of services; position welfare as
oneof these essential services
2. Show everyday nature of this use/reliance
#8
Tell a Story
Understand what you’re
up against
Set the right issue:
poverty
Connect with values to
shift thinking:
compassion + justice
1 2 3
Messenger matter:
credible, aligned, novel
Provide a mental image
that sticks:
restricts & restrains,
currents, design/redesign
Show don’t tell: the
power of examples:
foodbanks/housing
4
5 6
Position benefits as
solution
7
Tell a story
8
AVOID
ADVANCE £
“
Richard Rorty
A talent for speaking differently,
rather than arguing well, is the chief
instrument of cultural change.

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Reframing poverty: 8 ways to Open Minds

  • 2. Why Think About Framing? How Can We Reframe Poverty?
  • 3. Because Sustained Social Change Requires Culture Change
  • 4. “ “Public sentiment is everything. With it, nothing can fail; against it, nothing can succeed. Whoever molds public sentiment goes deeper than he who enacts statutes, or pronounces judicial decisions.” Abraham Lincoln
  • 5. I’ll tell you what’s the greatest power under heaven, and that is public opinion - the ruling belief in society about what is right and what is wrong, what is honourable and what is shameful. That’s the steam that is to work the engines. George Eliot
  • 7.
  • 8. Because You Have a Problem
  • 9. You Say...They Think AAA BBB PublicExpert/Advocate
  • 10. John F. Kennedy, Yale University Commencement June 11, 1962 The great enemy of the truth is very often not the lie—deliberate, contrived and dishonest—but the myth—persistent, persuasive and unrealistic.
  • 14. Why Think About Framing? How Can We Reframe Poverty?
  • 15. 8Ways to Open Minds and Engage the Public in Solving Poverty More than 20,000 UK Respondents
  • 17. Cultural Models of... Poverty in the UK The Game is Rigged Economic Naturalism FATALISM Poverty Romanticism NOSTALGIA Spectrum of Self-Determination Opportunity Structures CONTEXT AND STRUCTURE Non-Negotiable Needs Post Poverty CRITERIA Self-Makingness Culture of Poverty RESPONSIBILITY Government Responsibility SOLUTIONS Nothing Tighten Benefits Provide Core/Basic Support Education Post Poverty Self-Makingness Poverty Romanticism Economic Naturalism The Game is Rigged Culture of Poverty Opportunity Structures Spectrum of Self-Determination Non-Negotiable Needs Government Responsibility
  • 22. Compassion/Justice In our society, we believe in showing compassion towards others, and protecting each other from harm. Yet, right now, many live in poverty. We share a moral and social responsibility to ensure that everyone in our country has a decent standard of living. Strategic way to redirect: Moves thinking towards: • Salience/Importance • Social Responsibility • Self Makingness • Culture of Poverty • Poverty Romanticism • Social Responsibility • Protect/Help Others • It’s Not Right that Some Can’t Realize Opportunity/Potential Key components:
  • 23. Words thatWork “simply not acceptable" “we won’t stand by and let this happen in our society/ country” “we won't stand for that”  “not on my watch” “out of order” “we’re not ok with this” “it’s just not right” “we need to put this right” “morally wrong” “our sense of decency” “our society’s principles” “In our society we believe in doing the right thing. We look out for each other. We provide public services for everyone – especially those who are in greatest need.” “whatever happens, as a society we are in this together” Measured Strident
  • 25. Credible Identity aligned w/ message Novel Not financially vested Aligned with audience identity Thinking About Messengers
  • 28. Restricts & Restrains Our economy is locking people in poverty. Low paid, unstable jobs mean more and more families can’t put food on the table. With economy driving up the cost of living, many are caught in a daily struggle to make ends meet, unable to think about a different future. It is hard to break free from the constraints our economy places on people. Redirect away from: Move thinking towards: • What Surrounds Us, Shapes Us • Spectrum of Self-Determination • Social/Public Responsibility • Self Makingness • Culture of Poverty
  • 29. Restricts & Restrains Our economy is locking people in poverty. Low paid, unstable jobs mean more and more families can’t put food on the table. With economy driving up the cost of living, many are caught in a daily struggle to make ends meet, unable to think about a different future. It is hard to break free from the constraints our economy places on people. Currents Our economy creates powerful currents like low wages and rising living costs that can pull people into poverty. And sometimes things happen that threaten to pull us under, like losing a job, coping with a disability, or leaving our home to get out of an abusive relationship. We need a benefits system that anchors people so they don’t get pulled into the current and pushed into poverty.
  • 31. Redesign the Economy The economy we have today was designed—it is the result of a set of decisions that were made about our society’s priorities and resources. Just as it was designed, we can redesign it so that it works for everyone. Redirect away from: Move thinking towards: • Agency/Efficacy • Design/Redesign • Pragmatism—System That Should Meet Our Needs • Economic Naturalism • Fatalism
  • 33. CanPovertyExemplarsInfluence PublicThinking? The use of food banks has risen by almost a third over the last three years. This is the result of our society investing less and less in making sure everyone’s needs are met. By privatising social housing, cutting benefits, and failing to ensure that people can get stable, good-paying jobs, we have left more and more people in need. More than a million households living in private rented accommodation are at risk of becoming homeless. This is the result of our society investing less and less in the broad- based supports that make sure everyone’s needs are met. By privatising social housing, cutting benefits, and failing to ensure that people can get stable, good-paying jobs, we have left more and more people in need.
  • 34. Framed with Data There are currently 3.7 million children living in poverty in the UK. That’s over a quarter of all children. 1.7 million of these children are living in severe poverty. In the UK 63% of children living in poverty are in a family where someone works. More and more children are becoming homeless or living in temporary housing – numbers have risen by a third since 2014.  Families around the country are feeling the impact of poverty. Reframed with Issue Exemplar
  • 36. Framing Benefits 1. Highlight ways that allpeople rely on social services 3. Provide examples of services; position welfare as oneof these essential services 2. Show everyday nature of this use/reliance
  • 38. Understand what you’re up against Set the right issue: poverty Connect with values to shift thinking: compassion + justice 1 2 3 Messenger matter: credible, aligned, novel Provide a mental image that sticks: restricts & restrains, currents, design/redesign Show don’t tell: the power of examples: foodbanks/housing 4 5 6 Position benefits as solution 7 Tell a story 8 AVOID ADVANCE £
  • 39. “ Richard Rorty A talent for speaking differently, rather than arguing well, is the chief instrument of cultural change.