JoAnn Riley is seeking a professional position that offers advancement opportunities. She has over 15 years of experience in customer service, office management, and administrative roles. Her experience includes working as a Cancer Information Specialist for the American Cancer Society, Office Manager for MAKARiOS, and various administrative roles. She has a Bachelor's Degree in Organizational Communication from St. Edward's University. She is proficient in Microsoft Office, QuickBooks, and various databases.

1. JoAnn Riley
17210 Ardisia Drive Phone: 512-785-3699
Pflugerville, TX 78660 E-Mail: joriley33@gmail.com
OBJECTIVE: To obtain a professional position with opportunity for advancement based on new and
innovative skills offered to an organization.
PROFESSIONAL EXPERIENCE:
American Cancer Society Cancer Information Specialist
November 2005 – Present
• Provide on-line education and assistance to patients/families/public on cancer information
• Handle the initial call and resolve inquiry immediately using an on-line database and other
available resources
• Identify caller's request and provide accurate and thorough information
• Resolve caller's inquiries immediately by responding to information questions
• Maintain a professional approach and demeanor
• Actively listen to caller’s needs
• Attend Focus Groups
MAKARiOS Office Manager
January 2005 – December 2007
• Manage office transactions
• Make deposits weekly
• Mail receipts to donors weekly
• Respond to inquiries from donors, partners and parties interested in learning more about
MAKARiOS
• Attend board meetings
• Create correspondence as required
• Handle all accounting functions for organization via QuickBooks
• Create and maintain donor database
• Attend training conferences as necessary
• Research requirements for establishing and operating a non-profit owned coffee shop
Broadwing Communications Documentation Administrator
May 2005 – August 2005
• Input fiber data into spreadsheets
• Conduct fiber audit for seven regions
• Archiving of closed cases
• Input data into Site Power database
• Contact field technicians for information related to Site Power data
• Create spreadsheets for company propriety gathered
• Trace fibers in a fiber optic network found on schematics
Brown McCarroll, L.L.P. Department Assistant
June 2003 – November 2004
• Entered data into computer software (Databank)
• Created spreadsheets and documents for effective and efficient storage, retrieval, and archiving of
data
• Trained coworkers on the use of Microsoft products
• Negotiated the ordering of various medical records
• Provided customer assistance to clients and staff

2. JoAnn Riley ● Page 2
• Maintained medical records database
• Responded to medical records inquires
• Worked with attorneys to ensure that all files were correct and complete
• Provided instructions to internal clients explaining records retention and maintenance
• Created and implemented new and efficient methods of handling reoccurring job tasks
City of Austin Maintenance Worker II
January 2001 – May 2003
• Maintained facility computer networks
• Assisted in meeting client needs for scheduled events
• Responded to facility maintenance requests
• Provided preventive maintenance on HVAC units, actuators, exhaust fans, elevators and other
various mechanical equipment
United States Navy Electrician’s Mate and Construction Electrician
October 1996 – May 2004
• Supervised and trained incoming personnel new to the unit
• Coordinated training and maintained records for subordinates
• Attended briefings to pass down vital information to the unit
• Provided technical training to personnel
• Assisted in distribution of scheduled work assignments
• Budgeted for tools needed to conduct ship maintenance
EDUCATION:
St. Edward’s University
Bachelor’s Degree in Organizational Communication - Summa Cum Laude
COMPUTER SKILLS:
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Windows 95, 98, XP, QuickBooks,
Databank, Site Power and Adobe products.
• Type 50-60 WPM
OTHER INTERESTS / AWARDS:
City of Austin:
• Recognized for Outstanding Customer Service, 4th Quarter 2001, 2nd Quarter 2001, and 3rd
Quarter 2002.
• PACE award (To motivate employees and acknowledge them for “a job well done” or “thanks for
a helping hand” or other such action) – 03/27/01 showing initiative, responsibility and going
beyond job description
US Navy Reserves:
• Awarded the Junior Sailor of the Quarter – 3rd Quarter – for services while assigned as the CBVet
Coordinator for Detachment 1422
US Navy:
• Letter of Commendation from the Vice Admiral
• Letter of Appreciation from the Commanding Officer
• Good Conduct metal
• Outstanding physical readiness achievement