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The Checkout Charity Trap 
Jonathan Offt
Asking for donations at retail checkout counters 
is becoming an increasingly common trend, 
particularly during this time of the year
Research indicates that such drives, although 
not a major contributor to driving up sales for 
a retailer, is not altogether a wasted effort
Most of it depends on the category of the donation and 
also on the execution strategies employed
Perry Yeatman, in his article for 
Philanthropy.com, says that generally, 
charity at checkout does not tend to 
increase spending more or enable the 
customer to warm up to the retailer
Sometimes, quite the opposite may 
happen when people feel somewhat 
ambushed by the expected pitch when 
they have their wallets already open
Most people feel guilty and awkward with 
people standing in line behind them within 
hearing range and end up donating to 
something they probably weren’t even listening 
about until the registrar asked for money
A little resentment towards the retailer after this 
socially-awkward interaction is therefore, warranted
Nowadays, people are more deeply involved 
in charitable givings than ever before
People tend to research thoroughly about 
the cause and the organization before fully 
committing and such surprise petty pitches 
on something they may not even be 
interested in is rarely welcomed
Besides, as more retailers adopt this 
method, making it a regular check-out 
custom, people will eventually learn 
to be indifferent and simply say no 
without second thoughts
The ‘Impact per dollar’ knowledge helps 
the donor understand how their money 
will be used and makes them more 
inclined to whip out their wallets
Short-term techniques like checkout charity 
will only create short-term donors
Economist James Andreoni, explains that people 
do not only donate to affect change, but also to 
feel positive about themselves afterwards
Impulse charity like checkout charity leaves the 
donor feeling confused, which is not exactly a 
desirable first impression on the people you want 
to keep dedicated to your cause
Nonetheless, checkout charity is 
gaining popularity simply because 
of how simple it is to implement
The retailers appear generous to the customers without 
having to invest anything in the charitable cause
For retailers who choose to implement checkout 
charity, the least they can do is make sure it is a charity 
that resonates with the customer on some level
To read full article, visit: 
! 
http://philanthropy.com/blogs/measuring-up/ 
the-ups-and-downs-of-charity-at-the-checkout- 
counter/371

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The Checkout Charity Trap

  • 1. The Checkout Charity Trap Jonathan Offt
  • 2. Asking for donations at retail checkout counters is becoming an increasingly common trend, particularly during this time of the year
  • 3. Research indicates that such drives, although not a major contributor to driving up sales for a retailer, is not altogether a wasted effort
  • 4. Most of it depends on the category of the donation and also on the execution strategies employed
  • 5. Perry Yeatman, in his article for Philanthropy.com, says that generally, charity at checkout does not tend to increase spending more or enable the customer to warm up to the retailer
  • 6. Sometimes, quite the opposite may happen when people feel somewhat ambushed by the expected pitch when they have their wallets already open
  • 7. Most people feel guilty and awkward with people standing in line behind them within hearing range and end up donating to something they probably weren’t even listening about until the registrar asked for money
  • 8. A little resentment towards the retailer after this socially-awkward interaction is therefore, warranted
  • 9. Nowadays, people are more deeply involved in charitable givings than ever before
  • 10. People tend to research thoroughly about the cause and the organization before fully committing and such surprise petty pitches on something they may not even be interested in is rarely welcomed
  • 11. Besides, as more retailers adopt this method, making it a regular check-out custom, people will eventually learn to be indifferent and simply say no without second thoughts
  • 12. The ‘Impact per dollar’ knowledge helps the donor understand how their money will be used and makes them more inclined to whip out their wallets
  • 13. Short-term techniques like checkout charity will only create short-term donors
  • 14. Economist James Andreoni, explains that people do not only donate to affect change, but also to feel positive about themselves afterwards
  • 15. Impulse charity like checkout charity leaves the donor feeling confused, which is not exactly a desirable first impression on the people you want to keep dedicated to your cause
  • 16. Nonetheless, checkout charity is gaining popularity simply because of how simple it is to implement
  • 17. The retailers appear generous to the customers without having to invest anything in the charitable cause
  • 18. For retailers who choose to implement checkout charity, the least they can do is make sure it is a charity that resonates with the customer on some level
  • 19. To read full article, visit: ! http://philanthropy.com/blogs/measuring-up/ the-ups-and-downs-of-charity-at-the-checkout- counter/371