Mobile EHS and Quality Auditing - Lessons Learned
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Smart phones and tablets are becoming commonplace in our offices. With this new technology, it is possible to improve efficiency during an audit, allowing more audits to be conducted with fewer resources. There are opportunities and pitfalls that all companies should be aware of before embarking on a mobile software project. This talk will cover lessons learned at L’Oreal, FedEx and Grupo Bimbo about deploying mobile technology and conducting compliance audits in the workplace.
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Mobile EHS and Quality Auditing - Lessons Learned
- 2. Jonathan Brun CEO Kim Chanel Vallée-Séguin Communications Manager
- 4. First things first • What you are doing is very important; • And it should be done more often - technology can help us get there, but it cannot be everything.
- 7. Lessons in Working with Auditors • Mobile is challenging - redundancy and reliability; • Digital and paper are not the same thing - think by analogy; • Digital requires a different way of thinking.
- 8. Amazon vs. Retail Infinite list of products Floor Space Smart recommendations Salesperson Feedback from Users on quality of products Returns and Profits Extremely easy to use Car, Parking,… Low cost. Less overhead, less problems
- 9. How Auditors do it now • 70% still use pen and paper; • Most companies use their own list of audit requirements; • Many use their memory to verify.
- 12. What they love • Straight to report - 60% time saving • Capture of evidence (photos, video, audio) • Time stamp on data • Big phones or small tablets • Dictate notes;
- 13. What they dislike • Rigidity to audit item order; • Rigidity to audit item terminology; • Pre-built audit report formatting; • Need to adopt a structure that is not their own.
- 14. Key Technology That is Still Missing • Merge and de-merge audit protocols; • Rapidly add and remove requirements; • Rapidly search and identify requirements; • Ability auto-filter audit questions based on operations. Still too much manual work.
- 15. Out of the box Solution Tailor Made Solution
- 16. Out of the box Solution Tailor Made Solution Experienced Auditors New Auditors
- 17. Out of the box Solution Tailor Made Solution Experienced Auditors New Auditors
- 18. Getting There • Transfer Knowledge; • Document, Document, Document; • In a format that can be updated - City of Edmonton; • Work with new auditors to test tools and integrated knowledge.
- 19. What’s next? • Auto-Filters based on Operations • Smart Suggestions • Standing in an excavation pit : • What do I need to look for? • If I found this issue, what else is likely to be an issue?; • Constant contact with clients - not just a report; • Ultimately…. Artificial Intelligence
- 21. • Leverage computers for what they are good at; • Ensure interface is user friendly; • Auditors need to make a judgement call. Qualitative vs. Quantitative
- 22. • Efficiency always wins; • Companies that successfully integrated mobile technology will be more competitive; • Move away from billable hour (see Legal World); • Don’t underestimate technology. 10 Years Out