9. Image by Flickr user jbgeronimi: http://www.flickr.com/photos/jbgeronimi/6363087361/
10. How software used to be designed
+
Right image by Flickr user Victor1558: http://www.flickr.com/photos/76029035@N02/6829492057/
Programmer Businessman
Left image from memegenerator.net
11. Two big problems
1. No one responsible for user happiness.
2. Good design wasn’t worth the cost.
12. Image by Flickr user johnwilliamsphd: http://www.flickr.com/photos/17669664@N05/6170526657/
17. $1 on UX =
$2–100 in return
Glib & Pressman cited on UX Passion:
http://www.uxpassion.com/blog/strategy-concepts/ux-roi-user-experience-return-on-investment
18. $300,000,000in additional revenue by allowing customers to
check out without logging into an account
http://www.uie.com/articles/three_hund_million_button/
19. How UX design works
Or, what do UX designers
do all day?