1. WHITE PAPER
LOCAL SCREENING AND REPAIR SERVICES
For further information, please contact us on: info@gsmsystems.com Page
Or visit: www.gsmsystems.com
©GSM Systems LLC, April 2016 (Rev 1.1)
1
With the increasing complexity and variety of electronic equipment being deployed in their
networks Telco Operators find themselves in a dilemma over how best to support to choose
solutions when things go wrong.
Complex electronics require certain skill levels to be able to configure, operate and maintain
and when these devices are deployed into a network the Telco expects a very high reliability
and low rate of return.
The costs and difficulty associated with returning items for factory repair often exceed the
current market value and sometimes even the original cost so these “faulty” items are
sometimes discarded and replaced.
Now it’s a fact that a very significant percentage of all items returned as faulty from the field
are actually working fine and the “faulty” tag was attached simply because the technician
did not know how to solve the issue on-site or did not have the time. This item may make its
way back to the OEM factory, be tested and found working fine. This typically occurs in
between 40% and 60% of items returned.
Stopping these items being returned, or thrown away, in the country of use brings
significant advantages:
 Reduces cost by eliminating air-shipment to and from the factory
 Improves repair time by eliminating long distance logistics
 Eliminates the customs and taxation / duty reconciliation process
 Reduces in-country replacement stock levels
 Increases customer satisfaction
 Increases supplier satisfaction

This is the role that GSM Systems are now performing for many of the largest Telcos
globally.
GSM Systems have established technical capability, screening and repair labs, processing
and logistics centers in a number of countries around the globe specializing in saving it’s
customers’ money and improving their customer’s satisfaction.
Telcos that use GSM Systems’ services are able to reduce by up to 60% the number of items
being sent back to the OEMfor repair and this process is managed using GSM Systems’
proprietary portal and mobile app.

2. WHITE PAPER
LOCAL SCREENING AND REPAIR SERVICES
For further information, please contact us on: info@gsmsystems.com Page
Or visit: www.gsmsystems.com
©GSM Systems LLC, April 2016 (Rev 1.1)
2
Cont’d….
The range of products that can be processed by GSM Systems includes:
Telecom Network Infrastructure Equipment
 Base Station Transceivers
 Core Switching and Processing Cards
 Radio Transmission Links
 Wireless Access Equipment
 Fibre Optic Equipment
 Power Systems and Rectifiers
Information Systems Equipment
 Routers and Switches
 High-end Servers
 IP Telephony Systems
Consumer Devices
 Mobile Telephone Handsets
 Wireless Internet Devices
 WiFi Routers
In this Multi-Vendor, Multi-Technology World, GSM Systems stands alone in providing this
capability for Telcos on locally.
GSM Systems’ customers enjoy full visibility throughout the process from the moment the
Trouble Ticket is opened through to closure with exact status and actions performed. This
visibility is provided via a Customer Portal which may be accessible by the Telco and KPIs
are automatically published via a dashboard.
The initial triage captures non-faulty items and passes only non-working through to the
repair lab. GSM Systems technician are skilled in diagnosis and component level repair,
qualified and certified on all the products they handle and can resolve even the stubbornest
issues.
Only those items requiring highly specialized processes or under warranty, are passed
through to the OEM’s and even the logistics for this are managed by GSM Systems so
visibility and traceability are maintained regardless.
Furthermore, most GSM Systems’ customers take advantage of additional services such as
end-to-end logistics management, warehousing and refurbishment for a complete hands-off
in-country capability which is transparent to the customer.
In summary GSM Systems can improve the Telco’s performance in all areas spare parts
management, ensuring maximum network up-time and optimal operating costs!