Joget Workflow Training – Basic & Advance for v3.1 – Module 9 – SLA and Deadlines

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Joget Workflow v3
Training Programme:
All That You Need To Know
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Last Revised on Oct 1, 2014 based on Joget 3.1Joget Inc Internal Use Only

Joget Workflow Training Programmes
All That You Need to Know: Automating
Your Processes and Building Applications
Developer: Extending and building plugins.
Joget Inc Internal Use Only

Joget Workflow Training
• All That You Need to Know: Automating Your Processes
and Building Applications
• Who is it for? Any business process owner
• Prerequisites:
– Logical understanding on drawing a flowchart
– No software development knowledge required

Outline – Day 1
• Module 1: Introduction
– Introduction to Business Process and Workflow
– Introduction to Joget Workflow
– Overview of Joget Workflow v3 Architecture
• Module 2: Setting up Joget Workflow
– Requirements
– Installation
– Overview of User Management
• Module 3: Building your first Process-driven Application
– Business Process Design
– Designing Your First Workflow with Workflow Designer
– Running Your First Automated Process

Outline – Day 1
• Module 4: Process Monitoring
– Administration of Process Instances in Joget
• Module 5: Creating your first Forms
– Creating your First Forms using Joget Form Builder
– Understanding the relationship between Forms and Process
Activities

Outline – Day 2
• Module 6: Using the Email Tool
– Implementing Email Tool Plugin on your Process Tool.
• Module 7: Creating Datalist and Userview
– Creating a Listing of submitted Form data.
– Creating a User Interface (UI) for end-user access.
• Module 8: Participant Mapping and Permission
Control
– Defining Process Participant Mapping on your Process
– Enforcing Permission Control on your App

Outline – Day 3
• Module 9: SLA and Deadlines
– Service Level Agreement implementation on Workflow Process.
– Creating Email Reminder on Workflow Process using Deadline
implementation.
• Module 10: Hash Variables
– Dynamically populate Form fields, Email plugin.
– Using Hash Variable
• Module 11: A Revision - Building a Support
Ticketing System

Module 9
SLA and Deadline

Service Level Agreement (SLA) Limit
• Why set limits?
– By setting limits to workflow activities, you are able to define
appropriate service levels for your processes.
– Participants in the workflow can be made aware of adherence to
these service levels.
– You can generate reports to determine the efficiency of your
processes e.g. identify bottlenecks, etc.

How to Set SLA Limit?
1. Define process-level duration unit
2. Set SLA Limit on targeted activity

Define Duration Unit

Set SLA Limit
2-minute SLA Limit on “Approve
Leave” activity

SLA Limit Indicator

Service Level Monitor
• For activities that have defined limits, task assignments
will have due dates.
• When processes that have limits are deployed, you will
notice that the Service Level Monitor column in the Inbox
will display a colour coded square.
• The colour of the Service Level Monitor will change from
Green to Yellow as the due date approaches. Once the
due date is reached, the colour will be red.

Service Level Monitor

Deadlines and Exceptions
• For each activity, a Deadline can be set.
• Deadlines act as a timer which triggers an Exception
transition to another activity when a specified duration
has elapsed.
Deadline reached
EXCEPTION

Deadlines
• Deadline execution can be synchronous or asynchronous.
• For synchronous execution, the current activity will no
longer be active when the deadline is triggered.
– Used in cases such as approval escalation.
• For asynchronous execution, the next activity will be
executed while the current activity is still waiting.
– Used in cases such as sending reminders.
• Multiple deadlines are supported for each activity.

Activating Deadline Checker
• The Process Deadline Checker needs to be enabled under
System Settings > General Settings
• This will enable periodic checks on activities’ deadlines as
defined by the checker interval.

Setting Deadlines and Exceptions
• Deadlines are set at activities.
• Exceptions are set at transitions.
• Both are required for the deadline feature to work.

Asynchronous exception.
When the “Send Email
Reminder” tool is started,
“Approve Leave” activity is still
active.

Exercise
• Verify that the deadline works as designed by mapping
the newly created Tool to a Email Tool plugin.
• Configure the Email Tool accordingly.

Important Note
• SLA will not manipulate the flow of your Workflow
Process, Deadlines will.

Module 9 Review
We have learnt to:
1. Set SLA limit to workflow activity, which enables the
implementation of service level monitoring.
2. Set deadline and design exception handling.
3. Understand the difference between Synchronous and
Asynchronous deadline.

Stay Connected with Joget Workflow
• www.joget.org
• community.joget.org
• twitter.com/jogetworkflow
• facebook.com/jogetworkflow
• youtube.com/jogetworkflow
• slideshare.net/joget

Joget Workflow Training – Basic & Advance for v3.1 – Module 9 – SLA and Deadlines

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Joget Workflow Training – Basic & Advance for v3.1 – Module 9 – SLA and Deadlines