2. Who We Are:
ProStage stands at the top of the A/V production industry
in providing Superior integration of People, Process,
Culture and Technology. Our methods are ground breaking
and our products and service are exceptional
With Offices in both Orlando, FL and Las Vegas, NV,
ProStage has the services and equipment necessary to
support meetings and events all over North America.
Our clients like to partner with ProStage because we focus
on providing the best solutions for their event. Our strength
is assembling and inspiring teams of technicians and
integrating the technical elements.
In the end, it’s about the experience - “How was it to work
with ProStage – all through the process”?
Our clients, as well as our team members, deserve to have
clients members
the best event experience. We constantly look at our
processes and procedures to ensure that that happens.
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3. A u d i o V i d e o L i g h t i n g S c e n i c P r o S t a g e . c o m
It’s About the Experience…
Our belief that “it’s about the experience”, and that the experience is really our product, has become a call to action on many levels at
ProStage, for as we came to see, “the experience” is linked to everyone else’s experience. We concluded that if we were to have the best
product in the industry, we must set out to increase the quality of the experience for every single person involved, raising the bar together,
and that it must be founded in the culture and the processes.
It’s a very inclusive and holistic view. So whether you’re the audience, presenter, meeting planner, producer, travel staff, convention
service manager, venue staff, security, ProStage technician, office staff or vendor, your experience in dealing with ProStage is important to
us, as it is seen as integral to the quality of our “product”.
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4. The ProStage Experience
At ProStage, we understand the importance of a partnership-based relationship between us and our clients. In order to ensure
a consistently positive event experience we pledge to you, our valued client, the following:
Consultative Needs Assessment Approach
No games, No gimmicks. Just an industry professional that is ready to listen to your needs and bring together a dynamic team
of experts to assimilate an event technology package that is right for your event.
Impeccable Event Planning and Integration
Some companies claim to have the latest in technology, some claim to be the biggest in the industry. What we want our clients
technology industry
to say about ProStage is that we are the best at understanding their needs, building a strong team and delivering incredible
results.
Crew Orientation
We begin each event with an orientation of our team to understand the intent of the event, let them know what success will
look and feel like, introduce them to their tools and align the teams intentions around service to each other and the unfolding of
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an exceptional experience for everyone involved.
On Site Representation
We are in this together. A lot of time has been invested designing the technical elements of your event. We have a vested
interest to ensure that everything goes just as planned.
Technicians that are Q lifi d and Committed
T hii th t Qualified d C itt d
A great event experience is the payoff for months of hard work – for you and our technicians. They share this feeling of
accomplishment because they are brought into the process early enough to understand what a successful event means to you
– and they love to deliver.
The Right Gear in the Right Place
ProStage has an extremely efficient and effective inventory control process that ensures that your gear is functioning at its
highest level and always shows up to work on time.
“No Surprises” Invoicing
To begin with, our quotes are presented with as much detail as possible on the front end to eliminate any surprises in the end.
If situations that affect billing do arise, you are made aware of these situations immediately. We respect your time and
resources and will always do everything we can to protect and conserve them both.
Ongoing Event Technology Support
At ProStage, our commitment to your success does not end once the final billing has been resolved. You can count on us to
provide ongoing support all year long.
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6. A u d i o V i d e o L i g h t i n g S c e n i c P r o S t a g e . c o m
You now have Peeps in the business…
ProStage has been a trusted provider of production services to over 240 clients since 2005 and approximately and approximately 4,000
projects in the 17 years we have been in business.
ProStage has an experienced staff of technicians and design professionals with over 225 years of combined experience who are dedicated
to the specific needs of each client.
ProStage has worked with hundreds of clients on the local, national and international level to support their overall branding, communication
and visual presentation needs. These clients depend on our expertise to manage events and create
solutions that will tell their story with power and impact in order to engage their audience.
ProStage is affiliated with many industry organizations including, MPI, ICIA & OOCVCB.
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7. A u d i o V i d e o L i g h t i n g S c e n i c P r o S t a g e . c o m
Our Culture…
Vision Statement:
ProStage will continue to grow as a leader in the meeting and event technical
support industry providing an unequaled level of internal training, development
and customer service. Its steady, principle-based economic growth will be recognized
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by other companies in all industries making ProStage a role model for corporate America.
Mission Statement:
ProStage is committed to its core values beginning with the belief that optimal customer service can only be achieved when there is a
complete understanding of client perspective and requirements. This belief uniquely positions ProStage to provide the best people,
equipment and systems to its Meeting Planner and Show Producer clients while fulfilling the technical requirements for national meetings
and events. ProStage approaches every project with a definitive f
S f focus on the experience of everyone involved and delivering technical
f
expertise that's combined with creative energy and enthusiasm.
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8. A u d i o V i d e o L i g h t i n g S c e n i c P r o S t a g e . c o m
Our P
O Promise…
i
ProStage is culturally anchored in our core values and mission. We continually focus on and demonstrate the meaning of our tag line quot;We
Start By Understanding...quot; as a daily practice. Our employees spend time weekly in a brief meeting that highlights real world experiences
and h
d how we hhave bbeen able t d
bl to demonstrate and strengthen our service culture as it pertains di tl t our core values.
tt dt th i lt t i directly to l
Our promise of providing a great experience is backed up by process. We hit the ground running everytime with a proven strategy-based
development and project management process that simplifies, integrates, and aligns all project components with your communications
objectives.
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9. A u d i o V i d e o L i g h t i n g S c e n i c P r o S t a g e . c o m
What Makes Us Different?
We employ a straight forward method to bring about a scalability of this culture to our service partners. Our particular product, as is the nature
py g g y p p p ,
of our industry, requires the use of stagehands, freelance specialists and assorted vendors. In order to realize the service standards that we
have set, it is essential to be able to quickly integrate a temporary team. As part of our process, we gather on-site for a brief meeting 15-30
minutes prior to any quot;workquot; being done to accomplish the following:
Introductions and acknowledgement of the individual value of each member.
Discuss general i
Di l intent f the event and client hi
for h d li history. Wh are we h
Why here.
Brief intro from the client, if they so choose.
Display of renderings and a view of what success will look and feel like.
Display and discuss ground plans, pack list and other information tools.
Discuss schedule and targeted time line goals.
Safety and other house keeping
keeping.
Ask everyone to be a part of a great day at work.
Briefly break into departments for a 2-5 minute general pre load-in greeting.
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This is a particularly simple yet strong process and it has proven to be of extraordinary value.
10. ?
Why
Experience – With over 225 years of combined industry experience, we’ve
(nearly) seen it all. We use this experience to provide insight, proven methods
and best practices, while constantly looking for innovative ways to create
successful client partnerships.
Expertise – Each member of our team is an industry expert in their chosen field,
whether it be audio, video, lighting staging, scenic or technical management.
With ProStage, you can trust that we will provide you with not just a great
service but the sense of security that comes with knowing you’re working with
some of the best in the business.
Ownership – In-house ownership of the goods we provide not only allows for
cost savings for our clients but also a level of service and standard of quality that
can’t be matched when outsourcing to vendors.
Flexibility - We know that sometimes it takes more than what’s normal to get
what s
the job done. As a matter of fact, “normal” rarely is normal anymore. That’s why
we are always looking for new ways to approach situations, learning and
adapting on the fly to guarantee the best experience possible.
Attitude - The people at ProStage are passionate about what they do and
actually have a great time doing it! When partnering with us, you’re always
going to be greeted with honesty, respect, ethical behavior … and a good sense
of humor.
Your success, is our success. That’s not just a statement, but the way we
work. ProStage strives to help our clients succeed in anyway possible, which
always includes being good stewards of your investment and providing excellent
ROI…return on investment, and return on ideas.
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11. CLIENT FOCUS
ON BUDGET
COLLABORATION DESIGN
Technical Production Management
COMMUNICATION
RESOURCES
ON TIME
PART OF YOUR TEAM
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12. NO SURPRISES
Detailed Preliminary Cost Estimate
Document Standards and Control
Collaborative Task Management
Production T l
P d ti Tools
Consultative Needs Assessment Approach
On-Site
On Site Representation
Pre-site Technical Review
P it T h i l R i On-site Crew O i t ti
O it C Orientation
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