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Pangasinan State University

     DM 212 and ME 212 Human
      Resource Development &
            Management
    Module 1 Definition of HRM vs.
       Personnel Management



                Prof. Josefina B. Bitonio,DPA
                               Summer 2012
Module I

      Definition of HRM vs. Personnel
               Management
  Objectives:
  • to Introduce the concept of human resources
    management (HRM);
  • to learn the various schools of management;
  • to review the key names in management theories; and
  • to compare and contrast HRM with personnel
    management in terms of these features: scope, hours of
    work, place of work, types of services/function, goals,
    technology, strategies and philosophy
HRM
HRM is a broad concept from employee selection,
  training and development programs, career
  development, promotion, performance review and
  union – management interface and other activities.
Peterson and Tracy (1981) emphasized that HRM is an
  “emerging dynamic field in terms of both the staff
  functional and day-to-day utilization of human
  resources throughout the organization”.
Stressing the processes involved in managing human
  resources in an organization, Concepcion (1988)
  explain that -
        HRM is an “art and science of acquiring,
  motivating, maintaining and developing people in
  their jobs in light of their personal, professional
  and technical knowledge, skills, potentialities,
  needs and values and in synchronization with the
  organization philosophy, resources and culture for
  the maximum achievement of individuals,
  organization and society’s goals”.
W. French (1990) refers to HRM as that
which embodies the “philosophy, policies,
procedures, and practices related to the
management at people within the
organization.”
It implies
• HRM can be viewed from a process-system perspective. From a
  process point of view, the concept includes all those process
  affecting and involving all employees o the organization
  including human resources planning, job design and
  information, staffing, training and development performance
  appraisal, compensation, and organization development.
• However, these processes have to be interrelated with each
  other through systems. Thus, the study of HRM involves a
  network of interrelated processes through systems which have
  to be planned, developed, and implemented by all levels of
  management and the rank and files. These are directed
  towards the achievement of organizational goals and
  objectives
These processes have to be interrelated with each other through systems. Thus, the study of
HRM involves a network of interrelated processes through systems which have to be planned,
developed, and implemented by all levels of management and the rank and files. These are
directed towards the achievement of organizational goals and objectives
GOAL should be “SMARTER” than others:
      S – Specific
      M – Measurable
      A – Achievable
      R – Realistic
      T – Time-Bound
      E – Emotionally Intelligent
      R – Resources Specific



 Source: Shobhit Tayal:2009 Slideshare
Time is something that we can never
                                 take    back.    Why    is   time
                                 management so important? Time
                                 never rewinds like videotape. We
                                 can get more money but we
                                 cannot get more time!

                               •    Time is rare.
                               •    Time cannot be stored.
                               •    Time is required for everything.
                               •    Time Management reduces effort.


Source: Shobhit Tayal, Slideshare
History of Various Schools of Management
                                           Each perspective of
                                           management grew
                                           out of hospitable
                                           cultural context,
                                           what appear to be a
                                           naïve procedure
                                           may at another
                                           time have been
                                           useful solution to a
                                           perceived problem.




 Source: UP ISSI:2006
Key Names in Management Theory
       Perspective I       Perspective II           Perspective III
    Structural System   Information System          Human System
1         Weber                                Roelthlisberger
           Taylor
           Gilbreth
1940                    Blackett               Coch and French
                        Cock and French        (Univ of Michigan Group)
                        Churchman and Ackoff
1950       Woodward     March & Simon           (Ohio State Group)
                                                McGregor
                                                Argyris, Maier
                                                Herzberg, Likert
1         Etzioni       Forrester               Vroom
           Seiler       Emshoff                 Blake And Mouton
                                                Reddin
                                                Fiedler
1970                    Integrated Systems
                        Approach
Perspective I: The Structural Design View of
Management
Perspective II: Information flow


  1. Operations Research
     – mathematically
     quantifiable
     parameters
     (Churchman - 6
     phases, and
      Forrester’s system
     Dynamics - )
2. Output and Input model (Emshoff)                         Is it blacks, whites
                                                            and orientals die
                                                            earlier


     Input data:
     Diet                                           Elderly tend to
     Sanitation                                     die before the
     Work habits                                        young


     Causal and                                        OUTPUT
     antecedent factors                                MODEL

 Emshoff states that input –oriented research is needed for behavioral systems
 rather than output oriented

     The fact that Emshoff and Forrester are concerned with the human variables
 clearly manifests that the newer perspective theorists are aware of the human
 component.
Perspective III: Human Perspective
• Hawthorne Plant of Western Electric Co.
• HAWTHORNE EFFETC (by behavioral scientists: Elton Mayo,
  and Fritz Roethlisberger of Harvard Business School




      Bright sunlight             Darker                   Full Moon

                             Levels of Illumination

 • A group of female relay assemblers was set apart and observed closely.
 Each time the intensity of light was changed, the production rate went up until
 it was physically impossible to see.
 • The workers knew that the researchers were interested in their performance
 but did not really think about the implications of differing level of illuminations
Gold fish bowl   • Increase performance resulting from
                   the workers knowledge that they were
                   being observed with interest, treated
                   as important and that their inputs
                   were taken into consideration
                 • Workers attitudes, morale, group
                   effects
                 • People oriented supervisory styles
                   “nice guys” coming from the HR
                   training (“warm feeling training”) or
                   “charm school” consists primarily of
                   company picnics, getting the wives
                   together, and company sponsored
                   athletics
• The post World War II studies done at the
  University of Michigan and Ohio state
  University indicated that “people oriented”
  leadership. From this school emanated
  human relations training which was designed
  to make “nice guys” coming from the HR
  training (“warm feeling training”) or “charm
  school” consists primarily of company picnics,
  getting the wives together, and company
  sponsored athletics
Organizational and Development School
Multi – Dimensional Theorists – Motivation
Theories)
Multi – Dimensional Theorists -

 A third multi-dimensional theorists is Fred Fiedler.
    His leadership style theory, based on over 20
    studies, identifies three dimensions:
        a. Position power of leader (strong or weak)
        b. Leader-member relationships (favorable &
           unfavorable)
        c. Definition of job ( clearly and vaguely
           defined)
Finally Lawrence and Lorsch
Certain organizational functions e.g. marketing, production, R &
  D should be more or less tied with one another. However,
  the relative independence of these operations should vary,
  depending on the nature of the industry and environment
Multi-dimensional are here to stay.
 Coupled with situational approach to
 organizational design, leadership styles
 and OD appear to be the current
 directions for the study of organizations.
  Examine each situation to determine
 the most appropriate directions allows
 much more flexibility in the study and
 development of organizations
Both
 influence
each other
to promote
their needs
  and well
   being
Stressing the processes involved in managing human
  resources in an organization, Concepcion (1988)
  explain that
        HRM is an “art and science of acquiring,
  motivating, maintaining and developing people in
  their jobs in light of their personal, professional
  and technical knowledge, skills, potentialities,
  needs and values and in synchronization with the
  organization philosophy, resources and culture for
  the maximum achievement of individuals,
  organization and society’s goals”.
Sugiharto, SH.MM (2009) outlined the management of Human Resource
in an Organization

           Human Resource Management’s Outline

                                     Acquisition

                                             Development


                                              Motivation


                                             Maintenance

  Source: Sugiharto, SH.MM 2009
HRM Roles

                 Administrative
                   Functions




  Source: Sugiharto, SH.MM 2009
HRM Activities

                                                Recruitment &
       HR Development                             Staffing



   Remuneration                                      Equal Employment
                                                        Opportunity




   Equal Employment                            Planning- Analysis of
      Opportunity                                     the HR




                                Employee Relations

Source: Sugiharto, SH.MM 2009
Without the active involvement and
 participation of the employees, the
 organization cannot grow and develop
 to meet its goals. All these are critical in
 understanding HRM.
Personnel
Management



             vs.

                   HRM
• HRM differs in terms of perspective
• French (1990) stresses that personnel
  management has a strong functional focus in
  that it is concerned with the administration
  of specific employee-related functions such
  as hiring, training, compensation, and
  disciplinary action. It does not view these
  functions as interrelated
• it views all personnel functions as interrelated and
  emphasizes a more dynamic, action-oriented perspective of
  organization / personnel processes.
• In other words, HRM which combines individual and
  organization goal takes on a more developmental, flexible
  and participatory stance. Because of its concern for the
  growth and development of the individual.
   – It provides opportunities and mechanisms for things to
      happen. It is proactive in the sense that the involvement
      and participation of the employees in all management
      processes is harnessed and developed.
   – It is innovative in the sense that it does not stop at making
      changes and introducing innovations in all personnel
      functions to facilitate and promote change and
      development for both organization and employees.
Comparison Between Personnel Management
    and Human Resources Management

   FACTORS               PERSONNEL              HUMAN RESOURCES
                        MANAGEMENT                MANAGEMENT
1. Scope : people   mostly rank and file      all people working for and
involved                                      with the organization
                                              including the Board, top
                                              management consultants or
                                              resource persons, middle
                                              management, rank and file
2. Hours of work    full-time work            full-time, part-time, flex time
3.Place of work     formal setting: office,   formal and informal settings
                    factory / plant
FACTORS           PERSONNEL                HUMAN RESOURCES
                    MANAGEMENT                  MANAGEMENT
4.Types of service few and simple:     Varied and complex: job organization
/ function         personnel           and information: job analysis, job
                   information,        design and job evaluation; acquisition
                   recruitment and     of human resources: human resources
                   screening social    planning, recruitment, screening,
                   activities,         selection and placement, maintenance:
                   management-labor    orientation, motivation, assessment
                   relationship        and evaluation, compensation
                                       administration, movement analysis,
                                       benefits, participation and services
                                       programs, management- labor
                                       relations.
5.Department       administrative      Separate Human Resources
head or officer-in officer or chief    Department manned by human
charge             executive officer   resources specialist
FACTORS                PERSONNEL               HUMAN RESOURCES
                          MANAGEMENT                 MANAGEMENT
6.Department          lawyer, records clerk      behavioral scientist, social
staff: qualifications                            science researcher
7.Level reporting     lower level of line of     higher level of general
                      managers                   manager or chief executive
                                                 officer
8.Goals              accomplishment of           accomplishment of
                     organization goals being    organization and individual
                     emphasized                  goals
9.Technology         mechanistic: reactive,      Developmental: proactive,
                     structural, inflexible,     socio-technical orientation,
                     technical, control oriented flexible, participatory,
                     and organization-oriented creative and innovative
FACTORS           PERSONNEL                   HUMAN RESOURCES
                    MANAGEMENT                     MANAGEMENT
10. Strategies   Personally subjective        Objective and scientific based
                 based on management’         on individual and organization
                 needs and values:            culture, total systems
                 compartmentalized            approach
                 approach
11.Philosophy    Traditional work             Human with emphasis on
                 orientation with             respect for individual and
                 priorities on organization   society’s well-being: people: an
                 and management               investment and a resource
                 welfare mainly for profit
                 people: an expense and
                 a factor or production
Summary
• A personnel has a strong functional focus. It is concerned with the
  administration of specific employee-related functions such a hiring,
  training and disciplinary actions which are not viewed as interrelated.

• Human resources management views all personnel functions as
interrelated and takes an encompassing view. It is development flexible
and participatory in the sense that it is more concerned with the growth
and development of the individual employee; provides more
opportunities and innovations in all personnel functions.
Integrating Theory and practices
      A number of government agencies do not have
 HRM plans and programs based on the needs and
 expectations of individual employees. In fact , some
 agencies have strategic plans which do not spell out
 approaches to the development of human resources
 of the organization. Identified strategies have
 focused more on achieving the goals of the
 organization rather than on attaining both the goals
 of the organization and employees. In this regard,
 employees are not seen as an investment and a
 resource for the organization’s productivity and
 efficiency.
Reference:
• Perla Legaspi- Human Resource Development
  Open University, University of the Philippines 2002
• Wendell French. (1990). Human Resources Management. 2nd
  edition, New Jersey: Houghton Mifflin Co., 1990, Chapter 1,
  pp.5-25.
• Richard Peterson and lane Tracy. Systematic management of
  Human Resources. Massachusetts: Addition-Wesley
  Publishing Co., 1981 . Chapter1, pp. 3-18.
• Conception Martires. (1988), Human Resource Management
  Principles and Practices. Quezon City Kalayaan Press
  Marketing, Inc. Chapter 1, pp. 3-9.
• UP ISSI Managers Course 2006
• Shobhit Tayal et al: 2009 Personal Success Strategies.
  Slideshare

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Module 1 HRM vs. Personnel Management

  • 1. Pangasinan State University DM 212 and ME 212 Human Resource Development & Management Module 1 Definition of HRM vs. Personnel Management Prof. Josefina B. Bitonio,DPA Summer 2012
  • 2. Module I Definition of HRM vs. Personnel Management Objectives: • to Introduce the concept of human resources management (HRM); • to learn the various schools of management; • to review the key names in management theories; and • to compare and contrast HRM with personnel management in terms of these features: scope, hours of work, place of work, types of services/function, goals, technology, strategies and philosophy
  • 3. HRM HRM is a broad concept from employee selection, training and development programs, career development, promotion, performance review and union – management interface and other activities. Peterson and Tracy (1981) emphasized that HRM is an “emerging dynamic field in terms of both the staff functional and day-to-day utilization of human resources throughout the organization”.
  • 4. Stressing the processes involved in managing human resources in an organization, Concepcion (1988) explain that - HRM is an “art and science of acquiring, motivating, maintaining and developing people in their jobs in light of their personal, professional and technical knowledge, skills, potentialities, needs and values and in synchronization with the organization philosophy, resources and culture for the maximum achievement of individuals, organization and society’s goals”.
  • 5. W. French (1990) refers to HRM as that which embodies the “philosophy, policies, procedures, and practices related to the management at people within the organization.”
  • 6. It implies • HRM can be viewed from a process-system perspective. From a process point of view, the concept includes all those process affecting and involving all employees o the organization including human resources planning, job design and information, staffing, training and development performance appraisal, compensation, and organization development. • However, these processes have to be interrelated with each other through systems. Thus, the study of HRM involves a network of interrelated processes through systems which have to be planned, developed, and implemented by all levels of management and the rank and files. These are directed towards the achievement of organizational goals and objectives
  • 7. These processes have to be interrelated with each other through systems. Thus, the study of HRM involves a network of interrelated processes through systems which have to be planned, developed, and implemented by all levels of management and the rank and files. These are directed towards the achievement of organizational goals and objectives
  • 8. GOAL should be “SMARTER” than others: S – Specific M – Measurable A – Achievable R – Realistic T – Time-Bound E – Emotionally Intelligent R – Resources Specific Source: Shobhit Tayal:2009 Slideshare
  • 9. Time is something that we can never take back. Why is time management so important? Time never rewinds like videotape. We can get more money but we cannot get more time! • Time is rare. • Time cannot be stored. • Time is required for everything. • Time Management reduces effort. Source: Shobhit Tayal, Slideshare
  • 10. History of Various Schools of Management Each perspective of management grew out of hospitable cultural context, what appear to be a naïve procedure may at another time have been useful solution to a perceived problem. Source: UP ISSI:2006
  • 11. Key Names in Management Theory Perspective I Perspective II Perspective III Structural System Information System Human System 1 Weber Roelthlisberger Taylor Gilbreth 1940 Blackett Coch and French Cock and French (Univ of Michigan Group) Churchman and Ackoff 1950 Woodward March & Simon (Ohio State Group) McGregor Argyris, Maier Herzberg, Likert 1 Etzioni Forrester Vroom Seiler Emshoff Blake And Mouton Reddin Fiedler 1970 Integrated Systems Approach
  • 12. Perspective I: The Structural Design View of Management
  • 13. Perspective II: Information flow 1. Operations Research – mathematically quantifiable parameters (Churchman - 6 phases, and Forrester’s system Dynamics - )
  • 14. 2. Output and Input model (Emshoff) Is it blacks, whites and orientals die earlier Input data: Diet Elderly tend to Sanitation die before the Work habits young Causal and OUTPUT antecedent factors MODEL Emshoff states that input –oriented research is needed for behavioral systems rather than output oriented The fact that Emshoff and Forrester are concerned with the human variables clearly manifests that the newer perspective theorists are aware of the human component.
  • 15. Perspective III: Human Perspective • Hawthorne Plant of Western Electric Co. • HAWTHORNE EFFETC (by behavioral scientists: Elton Mayo, and Fritz Roethlisberger of Harvard Business School Bright sunlight Darker Full Moon Levels of Illumination • A group of female relay assemblers was set apart and observed closely. Each time the intensity of light was changed, the production rate went up until it was physically impossible to see. • The workers knew that the researchers were interested in their performance but did not really think about the implications of differing level of illuminations
  • 16. Gold fish bowl • Increase performance resulting from the workers knowledge that they were being observed with interest, treated as important and that their inputs were taken into consideration • Workers attitudes, morale, group effects • People oriented supervisory styles “nice guys” coming from the HR training (“warm feeling training”) or “charm school” consists primarily of company picnics, getting the wives together, and company sponsored athletics
  • 17. • The post World War II studies done at the University of Michigan and Ohio state University indicated that “people oriented” leadership. From this school emanated human relations training which was designed to make “nice guys” coming from the HR training (“warm feeling training”) or “charm school” consists primarily of company picnics, getting the wives together, and company sponsored athletics
  • 19. Multi – Dimensional Theorists – Motivation Theories)
  • 20. Multi – Dimensional Theorists - A third multi-dimensional theorists is Fred Fiedler. His leadership style theory, based on over 20 studies, identifies three dimensions: a. Position power of leader (strong or weak) b. Leader-member relationships (favorable & unfavorable) c. Definition of job ( clearly and vaguely defined)
  • 21. Finally Lawrence and Lorsch Certain organizational functions e.g. marketing, production, R & D should be more or less tied with one another. However, the relative independence of these operations should vary, depending on the nature of the industry and environment
  • 22. Multi-dimensional are here to stay. Coupled with situational approach to organizational design, leadership styles and OD appear to be the current directions for the study of organizations. Examine each situation to determine the most appropriate directions allows much more flexibility in the study and development of organizations
  • 23. Both influence each other to promote their needs and well being
  • 24. Stressing the processes involved in managing human resources in an organization, Concepcion (1988) explain that HRM is an “art and science of acquiring, motivating, maintaining and developing people in their jobs in light of their personal, professional and technical knowledge, skills, potentialities, needs and values and in synchronization with the organization philosophy, resources and culture for the maximum achievement of individuals, organization and society’s goals”.
  • 25. Sugiharto, SH.MM (2009) outlined the management of Human Resource in an Organization Human Resource Management’s Outline Acquisition Development Motivation Maintenance Source: Sugiharto, SH.MM 2009
  • 26. HRM Roles Administrative Functions Source: Sugiharto, SH.MM 2009
  • 27. HRM Activities Recruitment & HR Development Staffing Remuneration Equal Employment Opportunity Equal Employment Planning- Analysis of Opportunity the HR Employee Relations Source: Sugiharto, SH.MM 2009
  • 28. Without the active involvement and participation of the employees, the organization cannot grow and develop to meet its goals. All these are critical in understanding HRM.
  • 30. • HRM differs in terms of perspective • French (1990) stresses that personnel management has a strong functional focus in that it is concerned with the administration of specific employee-related functions such as hiring, training, compensation, and disciplinary action. It does not view these functions as interrelated
  • 31. • it views all personnel functions as interrelated and emphasizes a more dynamic, action-oriented perspective of organization / personnel processes. • In other words, HRM which combines individual and organization goal takes on a more developmental, flexible and participatory stance. Because of its concern for the growth and development of the individual. – It provides opportunities and mechanisms for things to happen. It is proactive in the sense that the involvement and participation of the employees in all management processes is harnessed and developed. – It is innovative in the sense that it does not stop at making changes and introducing innovations in all personnel functions to facilitate and promote change and development for both organization and employees.
  • 32. Comparison Between Personnel Management and Human Resources Management FACTORS PERSONNEL HUMAN RESOURCES MANAGEMENT MANAGEMENT 1. Scope : people mostly rank and file all people working for and involved with the organization including the Board, top management consultants or resource persons, middle management, rank and file 2. Hours of work full-time work full-time, part-time, flex time 3.Place of work formal setting: office, formal and informal settings factory / plant
  • 33. FACTORS PERSONNEL HUMAN RESOURCES MANAGEMENT MANAGEMENT 4.Types of service few and simple: Varied and complex: job organization / function personnel and information: job analysis, job information, design and job evaluation; acquisition recruitment and of human resources: human resources screening social planning, recruitment, screening, activities, selection and placement, maintenance: management-labor orientation, motivation, assessment relationship and evaluation, compensation administration, movement analysis, benefits, participation and services programs, management- labor relations. 5.Department administrative Separate Human Resources head or officer-in officer or chief Department manned by human charge executive officer resources specialist
  • 34. FACTORS PERSONNEL HUMAN RESOURCES MANAGEMENT MANAGEMENT 6.Department lawyer, records clerk behavioral scientist, social staff: qualifications science researcher 7.Level reporting lower level of line of higher level of general managers manager or chief executive officer 8.Goals accomplishment of accomplishment of organization goals being organization and individual emphasized goals 9.Technology mechanistic: reactive, Developmental: proactive, structural, inflexible, socio-technical orientation, technical, control oriented flexible, participatory, and organization-oriented creative and innovative
  • 35. FACTORS PERSONNEL HUMAN RESOURCES MANAGEMENT MANAGEMENT 10. Strategies Personally subjective Objective and scientific based based on management’ on individual and organization needs and values: culture, total systems compartmentalized approach approach 11.Philosophy Traditional work Human with emphasis on orientation with respect for individual and priorities on organization society’s well-being: people: an and management investment and a resource welfare mainly for profit people: an expense and a factor or production
  • 36. Summary • A personnel has a strong functional focus. It is concerned with the administration of specific employee-related functions such a hiring, training and disciplinary actions which are not viewed as interrelated. • Human resources management views all personnel functions as interrelated and takes an encompassing view. It is development flexible and participatory in the sense that it is more concerned with the growth and development of the individual employee; provides more opportunities and innovations in all personnel functions.
  • 37. Integrating Theory and practices A number of government agencies do not have HRM plans and programs based on the needs and expectations of individual employees. In fact , some agencies have strategic plans which do not spell out approaches to the development of human resources of the organization. Identified strategies have focused more on achieving the goals of the organization rather than on attaining both the goals of the organization and employees. In this regard, employees are not seen as an investment and a resource for the organization’s productivity and efficiency.
  • 38. Reference: • Perla Legaspi- Human Resource Development Open University, University of the Philippines 2002 • Wendell French. (1990). Human Resources Management. 2nd edition, New Jersey: Houghton Mifflin Co., 1990, Chapter 1, pp.5-25. • Richard Peterson and lane Tracy. Systematic management of Human Resources. Massachusetts: Addition-Wesley Publishing Co., 1981 . Chapter1, pp. 3-18. • Conception Martires. (1988), Human Resource Management Principles and Practices. Quezon City Kalayaan Press Marketing, Inc. Chapter 1, pp. 3-9. • UP ISSI Managers Course 2006 • Shobhit Tayal et al: 2009 Personal Success Strategies. Slideshare