Hold onto your hats: The Scaled Agile Framework might be good for design!
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Design and the Scaled Agile Framework… Maybe you’ve heard about SAFe. Maybe others have told you it’s a terrible, scary-looking, confusing diagram of how corporations try to “do agile.” Or maybe you’ve experienced the scrum-of-scrums-from-hell where no one knows what’s really going on, what the product you’re all working on is really supposed be, or why you’re even doing it in the first place. So you might be skittish about talking about it altogether! We’ll use story telling from our internal XD practice, shining a light on what we’ve found that works and what doesn’t. We’ll share our stories about XD allies and stakeholder management nightmares that lead us to key insights. We’ll also share our hopes, visions, and plans for how we want to activate design thinking throughout our organization by creating meaningful experiences of design in addition to meaningful experiences.
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Hold onto your hats: The Scaled Agile Framework might be good for design!
- 1. THE SCALED AGILE FRAMEWORK MIGHT BE HANG ONTO YOUR HATSGOOD FOR DESIGN
- 2. Jen Fabrizi Design Director, Strategy & Research Travelers River Brandon Design Director, Design System Product Owner Travelers DISCLAIMER: The opinions and views expressed in this presentation are those of the authors and do not necessarily reflect the position of Travelers. Not EXPERTS
- 3. WHY ARE WE HERE?
- 6. RUN AWAY
- 9. LEAN, AGILE, LEAN UX • Dedicated, accountable, cross-functional teams • Collaborative, iterative, responsive • User-centric, hypothesis-driven, measurable • Continuous, on-demand, value-oriented
- 10. • Manage across portfolios and orgs • Create and sustain platforms • Use Kanban and Scrum for different needs, and stay in sync SAFe CAN HELP US
- 11. IF IT’S NOT LEAN, IF IT’S NOT AGILE, IT’S NOT SAFe
- 12. RIDING THE RELEASE TRAIN Busting design myths in Scaled Agile
- 13. “WE’RE AGILE.”* MYTH #1 * EXCEPT FOR UX
- 15. BEWARE THE TRAP OF “SHARED SERVICES”
- 16. YOU’RE ON THE TEAM
- 17. HANG YOUR HAT ON…
- 19. FUNNEL RESEARCH ANALYSIS PORTFOLIO BACKLOG IMPLEMENTING DONE PORTFOLIO KANBAN WE HAVE TO SPELL IT OUT ALL BIG IDEAS WELCOME DESIGN HAPPENS HERE! FUNNEL ANALYSIS BACKLOG IMPLEMENTING VALIDATING DEPLOYING PROGRAM KANBAN DESIGN HAPPENS HERE!
- 20. A HYPOTHESIS IS WORTH A THOUSAND REQUIREMENTS
- 21. LAYING DOWN TRACKS ENABLERS EPICS FEATURES STORIES> >
- 23. FUNNEL RESEARCH ANALYSIS PORTFOLIO BACKLOG IMPLEMENTING DONE PORTFOLIO KANBAN EXPLORATION ENABLERS • Support research and prototyping to understand user needs and explore solution options • Can be epics, features, or stories • Are managed through the portfolio and program Kanbans FUNNEL RESEARCH ANALYSIS PORTFOLIO BACKLOG IMPLEMENTING DONE PORTFOLIO KANBAN FUNNEL ANALYSIS BACKLOG IMPLEMENTIN G VALIDATING DEPLOYING PROGRAM KANBAN
- 24. BEHAVIORS & ATTITUDES • Make it your job to learn SAFe • Collaborate to define how much is enough • Listen, empathize, act
- 25. DESIGN ON DEMAND MYTH #2
- 26. ORDER’S UP!
- 27. REQUIREMENTS ARCHITECTURE DESIGN BUILD TEST RELEASE MEASURE REQ UIRE MEN TS ARC HITE CTU RE DESI GN BUIL D TEST RELE ASE MEA SUR E FASTER, WATERFALL! #Tragile REQ UIRE MEN TS ARC HITE CTU RE DESI GN BUIL D TEST RELE ASE MEA SUR E REQ UIRE MEN TS ARC HITE CTU RE DESI GN BUIL D TEST RELE ASE MEA SUR E #WaterScrumFall #WaterFail
- 28. #KillHandoffs
- 29. Hang your hat on…
- 30. XD IT PM ZONE OF HAPPINESS GREAT EXPERIENCES NOT MADE HERE AWESOME RESULTS
- 31. #Besties DESIGN AND PRODUCT MANAGEMENT
- 32. INVITE EVERYONE
- 33. MAKE THE SOLUTION MAKE THE DECISIONS CO-CREATE DOCUMENT DECISIONS
- 34. #ShowYourWork
- 35. BEHAVIORS & ATTITUDES • Step into the void • Address fears • Practice confidence and authority
- 36. MACHINE FOR DELIVERY MYTH #3
- 37. TOILING IN THE FEATURE FACTORY
- 38. GIVE WORK MEANING WORK IS SOCIAL MAKE WORK HUMAN
- 40. HANG YOUR HAT ON…
- 41. CONTINUOUS DELIVERY PIPELINE Hypothesize Build Measure Learn Continuous Exploration Continuous Integration Continuous Deployment
- 42. IDEAS CAN COME FROM ANYWHERE INNOVATION 1% INSPIRATION, 99% PERSPIRATION RELAX, WE HAVE TIME FOR THAT
- 43. BEHAVIORS & ATTITUDES • Treat design work like it’s knowledge management • Get your head out of your laptop • Show, don’t tell
- 44. DESIGN IS DIFFERENT MYTH #4
- 45. I’M SPECIAL!
- 48. HANG YOUR HAT ON…
- 49. Culture of shared responsibility Lean flow to accelerate delivery The UX is what we make together Recovery enables low-risk releases Automation of continuous delivery pipeline Measure everything SAFe DevOps Design work is part of making the solution Common design toolchain and cycles of activity Resilient design enables learning and adjusting UX OKRs SAFe DesignOps
- 50. DESIGN STAFFING PORTFOLIO Epic Owners PROGRAM (RELEASE TRAIN) SCRUM TEAM Product MgmtSys Arch RTE Product OwnerDev Team Scrum Master Enterprise Arch Lean Portfolio Mgmt
- 51. DESIGN STAFFING PORTFOLIO PROGRAM (RELEASE TRAIN) SCRUM TEAM Product MgmtSys Arch RTE Product OwnerDev Team Scrum Master Epic Owners Enterprise Arch Lean Portfolio Mgmt
- 52. Epic Owners Enterprise Arch Lean Portfolio Mgmt DESIGN STAFFING PORTFOLIO PROGRAM (RELEASE TRAIN) SCRUM TEAM Product MgmtSys Arch RTE Product OwnerDev Team Scrum Master Design Strategy & Research 1+ PER PORTFOLIO Design Lead and Researcher 1 EACH Product/UI Designers 1 PER SCRUM TEAM* DMO Design Management Office PEOPLE - PROCESS - TOOLS
- 53. Epic Owners Enterprise Arch Lean Portfolio Mgmt PORTFOLIO PROGRAM (RELEASE TRAIN) SCRUM TEAM Product MgmtSys Arch RTE Product OwnerDev Team Scrum Master #SpheresOfInfluence #YMMV
- 54. BEHAVIORS & ATTITUDES • Take design seriously • Be business-minded • Share ownership
- 55. IN SUMMARY • Embrace SAFe but don’t drink the KoolAid • Some flaws with SAFe are inherent in the framework • Some flaws with SAFe are because of a mismatch between representations and intent • Some flaws with SAFe are due to immaturity with the framework and how it’s being used
- 57. QUESTIONS?
- 59. Scaled Agile Framework Scaled Agile Framework Scaled Agile Incorporated SAFe certification and training Agile Methods Agile Alliance Lean UX Lean UX Book Lean UX and the SAFe PI Life Cycle REFERENCES L.A.F.A.B.L.E Mountain Goat Software Blog Design studio image Courtesy of Dark Horse GmbH Animated GIFs https://giphy.com/