Jessica J. Peterson, Ph.D.
2 SlideShares 17 Seguidores 86 Seguindos
Personal Information
Organização/Local de trabalho
Greater Chicago Area United States
Cargo
Director of Digital Strategy and UX
Setor
Technology / Software / Internet
Site
http://gohealthinsurance.com
Sobre
Working to make health insurance easier to understand, buy, and use for America's uninsured. Defining digital customer experience strategy across web, mobile, call center, and marketing campaigns. Building and motivating a top-flight team of UX researchers, designers, and developers. Created a proof of concept using Lean UX principles to demonstrate a unique approach to insurance plan recommendations (decision support) for shoppers. Championing a consistent and useful cross-channel customer experience (web, mobile, offline, phone, etc.) to all business units. Establishing user-centered design best practices to build a customer-centric product engineering culture.
Detalhes do contato
Marcadores
ia health insurance choice architecture ux health
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Apresentações

(2)

UXStrategy Chicago Meetup, February 25, 2015

Há 9 anos • 377 Visualizações

WIAD Chicago 2015: Choice Architecture for Happier Decision-Making

Há 8 anos • 615 Visualizações

Gostaram

(20)
Ver tudo

Building Enterprise Products in 2021 by Google Product Leader

Product School • Há 3 anos

Enterprise Mobile Development Best Practices for 2015

AnyPresence • Há 8 anos

Mobile Enterprise Trends 2015 - Emergence Capital

Emergence Capital • Há 8 anos

Flawless consulting 08292013

John Gillis • Há 10 anos

UX & ROI: What to measure and what to expect

cxpartners • Há 12 anos

The ROI of User Experience

Effective • Há 12 anos

Slides from Growthcon 2014 Lean Analytics masterclass

Lean Analytics • Há 9 anos

UX, Marketing & Brand: Designing customer experiences where digital marketing and product development intersect

Lynn Teo • Há 9 anos

Storymapping The User Experience

Donna Lichaw • Há 10 anos

Lean Analytics for Intrapreneurs (Lean Startup Conf 2013)

Lean Analytics • Há 10 anos

User Experience Architecture in a Cross-Channel World

Austin Govella • Há 11 anos

UX Research

Billy Choi • Há 10 anos

Symplicit - Why UX Matters

Symplicit • Há 13 anos

A Guide to User Research (for People Who Don't Like Talking to Other People)

Stephanie Wills • Há 10 anos

Conceptual models & Mental Models

Christina Wodtke • Há 10 anos

How to Teach UX Design

Christina Wodtke • Há 10 anos

Sketchnotes of the Service Experience Conference [October 3-4, 2013 in SF, CA]

Kate Rutter • Há 10 anos

UX STRAT 2013: Leah Buley, The Marriage of Corporate & UX Strategy

UX STRAT • Há 10 anos

Quick, Useful UI Sketches

Lane Goldstone • Há 10 anos

RiseOfVisualContent_MBS

Kirsten Jassies justK • Há 11 anos
Personal Information
Organização/Local de trabalho
Greater Chicago Area United States
Cargo
Director of Digital Strategy and UX
Setor
Technology / Software / Internet
Site
http://gohealthinsurance.com
Sobre
Working to make health insurance easier to understand, buy, and use for America's uninsured. Defining digital customer experience strategy across web, mobile, call center, and marketing campaigns. Building and motivating a top-flight team of UX researchers, designers, and developers. Created a proof of concept using Lean UX principles to demonstrate a unique approach to insurance plan recommendations (decision support) for shoppers. Championing a consistent and useful cross-channel customer experience (web, mobile, offline, phone, etc.) to all business units. Establishing user-centered design best practices to build a customer-centric product engineering culture.
Marcadores
ia health insurance choice architecture ux health
Ver mais