From this power-point presentation you will get to know the definition of omni-channel and how the adoption of this marketing strategy will benefit your business to improve and give a good customer experience.

1. 3 Reasons To Go
Omni-Channel For
Better Customer
Experience

2. What is Omni-Channel?
According to Hubspot, “Omni-channel experience is a
multi-channel approach to marketing, selling, and
serving customers in a way that creates an integrated
and cohesive customer experience no matter how or
where a customer reaches out.”

3. As per Forbes,
Business are able to retain
of customers with robust omni-channel
customer engagement strategies.
And with the help of a personalised
approach, targeting customers becomes
better.”
89%
Here are 3 ways how going Omni-Channel will upscale your
business and improve Customer Experience.

4. That being said, what difference does omni-
channel experience bring for call centers? How
can call centers utilize and integrate different
channels to serve their customers an
exceptional customer experience?
Let’s explore!

5. Tracking customer interaction across channels helps to
understand their buying patterns, preferences and behaviours.
1. Increase Sales
Such crucial customer data helps to communicate relevant offers,
products and services on their preferred channel at a preferred
time, thereby increasing the tendency to make a purchase.

6. Being present on every possible channel enable agents to
resolve customer queries in real time and also minimises the
wait-time, increasing the customer retention.
2. Increase Customer Retention
Unable to provide on-demand customer support often
leads to customer churn.

7. Leveraging on emerging technologies such as Chatbots,
Artificial Intelligence (AI), Virtual Reality (VR), Internet of
Things (IoT) helps businesses to understand and listen to their
customers which takes customer experience to the next level.
AI empowered chatbots keep call centers connected 24*7 across all
channels even in the absence of any live agents.
3. Technological Edge

8. Call Center Hosting (CCH) is a leading and
globally recognized provider of
call center hosting solutions.
We offer a complete software-based call
center setup for the start-ups, SMBs, and
enterprise which includes predictive
dialer, auto dialer and inbound and
outbound call center solutions.
For more information, call us at
+1-800-346-4974
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10. References
What You Need To Know About The Omni-Channel Customer
Experience
How To Maximize Omnichannel for Your Call / Contact Center
Image Credits*
iStock
*All images are subject to copyright
7 Examples of Brands with Excellent Omni-Channel Experiences
4 Reasons To Go Omni-Channel, And 3 Reasons Why You May
Be Failing