One Night @ the Call Centre by Chetan Bhagat

1. Chetan Bhagat’s :
One night@ the
call center

2. Index
• Introduction
• Key Facts
• Character Analysis
• Plot Overview
• Themes
• Symbols
• Bibliography Records

3. Chetan Bhagat
 Chetan Bhagat is an
Indian Author,
Columnist, Screenwriter
and Speaker..
He was born on 22
April 1974.
 Chetan Bhagat is one
of the most popular
authors in the fiction
category in recent
times in India.


4. He is very well known author
and he is the author of
bestselling novels.
He was born on 22 April 1974.
 Famous collections of his works
are..

7. Famous collections of his works are..
1. Five Point Someone (2004)
2. One Night @ the Call Center (2005)
3. The 3 Mistakes of My Life (2008),
4. 2 States (2009),
5. Revolution 2020 (2011),
6. What Young India Wants (2012) and
7. Half Girlfriend (2014).

8. Key Facts
• Full title · One Night @ the Call Center
• Author · Chetan Bhagat
• Type of work · Novel
• Genre · Fiction
• Language · English
• Date of first publication · October 2005
• Publisher · Rupa & Co
• Narrator · Shyam who narrates the whole story. First
Person Narration - through Shyam’s perspective
which seems to be author’s perspective also.
• Point of view · The narrator speaks in third person
though occasionally he speaks in first person and
voices his thoughts and feelings

9. • Tone · Straightforward and mysterious
• Tense · Past, and present
• Setting (time) · 21st century
• Setting (place) · Gurgaon, Haryana.
• Protagonist · Shyam and Vroom
• Major conflict · When Shyam and Vroom
were cheated by Bakshi, Priyanka was
cheated by Ganesh and almost all other
characters were cheated by one-another
• Rising action · Shyam recalls his memory
by hearing the words related with his past
relationship with Priyanka

10. • Climax · When God interferes in the matter
of all the major characters.
• Falling action · When all the major characters
changed their mind and tried to hear their
inner call.
• Themes · cognizance, Nationalism, call from
the God
• Motifs ·Call
• Symbols · God, knitting the scarf, cigarette
• Foreshadowing · The breakdown of the
connection in call center suggests the coming
conflict in the characters’ lives.

11. Characteristics in The
One Night at the Call
Center

12. Characters
“ The mental and moral qualities-
individual. “
 Personality, Nature, Disposition,
Temperament, Temper, Mentality, Turn
of mind, Psychology, Psyche,
Constitution, Make-up, Make, Stamp,
Mould, Cast and all..
“A person in a novel, play, or film..”
 Persona, Person, Role, Part, Dramatis
Personae

13. Characters
Esha
Shyam
VarunPriyanka
Radhika

14. Shyam Mehra
 Shyam, The narrator and the most
important character of the book..
 Hero of the book alongwith his close
friend Vroom.
 The separated family life of the
retired Military Person.
 Individual fighting to get peace.
 He is a person who lacks self-
confidence.

15. Priyanka
 An intelligent and a practical girl..
 Who is too pre-occupied with her
mother who was an extremely
important person to her.
 Compromise – Love
 She had decided to break up with her
boyfriend Shyam and marry NRI
Ganesh.

16. Varun Malhotra (Vroom)
 Who loves speed and wheels..
 He is the most carefree person in the
book.
He stays with his mother.
 He has a soft corner for his colleague
Esha.
 Vroom is the one who saves “Connextions”
call center from a major problem using his
skills.
 Starts his own web based company.

17. Esha Singh
Who wants to become a model.
 Struggle
 She was pretty and had been struggling
quite hard to get modelling assignments.
 Guilt
 She decides to give up her dream to
become a model and continued to work
at the call center.

18. Radhika Jha
 Hard work..
She had been working very hard to
mange her house and work.
 Stays with her husband and in-
laws.
She had married her husband
against her parents.
 Divorce.. Frustration.. Quits..

19. Military Uncle
 Loneliness
 Live alone
 He works at the call center to earn
some extra money apart from the
pension that he gets.
He had some misunderstanding with his
Son and daughter-in-law but in the end
he realizes his mistake and decides to
apologize and go back to them..

20. Hence the book ‘One night at the call
centre in one way or the other relates
to every human being..
Who is so busy in the worldly
pleasures that he doesn’t have time
to think about himself on his own.
He looks for the solution of his
problems outside whereas the truth
is that it lies within himself.

21. Summary

22. • One Night @ the Call Center is written by
Chetan Bhagat who is one of the most
famous novelist of the modern era.
• published in 2005
• The novel focuses on the six employees
who working in the Connexions call center
in Gurgaon Haryana
• It takes place during the span of one
night, in which all of the leading
characters confront some aspect of
themselves or their lives they would like to
change
• The story takes a dramatic and decisive
turn through a literal deus ex machina,
when the characters get a phone call from
God

23. • The story begins with the train journey
Kanpur to Delhi
• The beginning line of the novel is –
“The night train ride from Kanpur to Delhi was
the most memorable journey of my life”
• In this journey writer meets to one
beautiful girl. They talk to each other at
that time the girl offers a story in one
condition that he has to make it his second
book
• The novel is about one night at the call
center in which there are six employees
who are working over there
• There are six characters in the novel they
are, Priyanka, Shyam, Military uncle,
Radhika, Esha, Vroom

24. • All of them are working in a same group in
a call center they all are different from
each other but they have a similarity in
them that all of them are fed up with their
lives and their lives are very messy
• This story is about a night at call center
which changes the lives of all the people ,
not lives actually it changes their way of
thinking .It changes their way to deal with
the problems of their lives
• Shyam Mehra, narrator and protagonist
of the novel. He is very much confused in
his life. He is very simple boy and loves
priyanka, who has got engaged with Ganesh
Gupta, an NRI boy

25. • Shyam is upset because Priyanka’s
engagement with Ganesh and second thing
is that he thinks that his boss has cheated
him and Varun
• Varun ( Vroom ) is a friend of Shyam and
does not want to do the job but he wants
to keep up his standard up so he has to
work there
• Priyanka’s mother wants her to marry
Ganesh next month but she does not want .
She still feels something for Shyam . Later
on Shyam tell her about the baldness of
Ganesh who hid this from her

26. • Esha singh or Eliza is an ambitious girl
who wants to become a model
• She runs away from house and join call
center in order to fulfill her dreams
• She does many compromises, But she is
bluffed by a man who said her that she
is not suitable for being a model
• Esha’s life represents the ambitious
middle class youth who are running after
blind race of materialism

27. • Radhika’s call name is Regima Jones
• She is not happy with her mother in law .
She loves her husband a lot but when
she comes to know that on a radio
program he selects an another girl over
her she gets very upset
• Military uncle is the oldest person in
call center but he is living a lonely life
• His heart cries for his grandson but he
gets more upset when his grandson asks
him to stop mailing him

28. • In this way everyone who works in the call
center they fed up with their life but one
night everyone receives a call from God
• God motivates everyone and tells the way
to handle their problems
• He tell them not to get frustrated by
problems
• After receiving the call the life of
everyone is changed . Everyone starts
facing the problem with full of courage and
finds out the best solution
• At the end of the novel Shyam finally gets
his love, Priyanka and she also refuses to
get marry to Ganesh who hide his baldness

29. • Esha starts working for NGOs
• Military Uncle also gets his family back at
the end
• In this way the story of one night at call
center is based on facts and fiction
• These characters represents the problem
of middle class Indians
• The story denotes the six different
problems of six different people
• Priyanka represent the girl in India who
has to follow the decision of parents at
the matter of marriage God gives the
solution to it and tells her to believe in
herself

30. • Military uncle also represent old people
who are ditched by the family and it is a
common and a serious problem in society
At the end he also gets his family back .
• The story of the novel is very simple but
the call from God makes it interesting
• All the characters in the novel are
young except military uncle
• The language of the novel is very simple
and very easy to understand this novel
represent the youth of the India and
suffering of their lives

31. Theme

32. Theme of One Night @Call
center
• Cognizance
• Nationalism
• Deus ex Machina
• Human Relations,
Love , Sex, and
Marriage

33. Cognizance
• Self-defeating nature of laming,
complaining, not take responsibility.
• Inferiority complex
• Radhika’s condition
• Vroom wants to open own company
• Valuable life lessons

34. Nationalism
• Call to alarm to India
• Politicians
• “I should not have taken up a job just for
money” – Vroom
• Priyanka reject Mr. Microsoft
• Dead weight of corporate life
• Radhika divorce cheating husband
• Shyam Mehre needs to stop being ‘Sam
Marcy’

35. Deus ex Machina
• “A good from a machine”
• To end a drama with a god, lowered
to the stage by a mechanical
apparatus
• Call of God
• Help to character
• Problem solving
• End of the novel

36. Human Relations, Strategic,
Love, Sex and Marriage
• Male-female relationship
• Characters: lively, Adventurous, Good
tempered, Sociable, Frank, Amiable
• Bakshi womanized
• Shyam love with Priyanka
• Radhika- Trying to manage the
household activates and job

37. Human Relations, Strategic,
Love, Sex and Marriage
• Vroom love with Esha
• Anxiety and insecurities of the
rising Indian Middle class
• Including questions about
career, marriage, family
conflicts in a changing India
• Self help

38. Symbolism

39. •God
•Knitting the scarf
•Drink

40. Knitting the scarf
Imagination
she was backto knitting her
scarf.
 Knitting the Scarf God
Calling Prologue Epilogue
Important Episode of God.

41. God
• Climax
• Turning Points
• Positivity towards
life
• Thinking in different
way
• Second side of coin

42. Drink
• Drink is symbolizes that
how youngsters wasting
their life in India by
smoking.
• Drink is contemporary
metaphor of melancholic
state of being –
depression, stress, feel-
bad.
• They are not taking care
for their life or career.

43. Annotated
Bibliography

44.  C:Usersenglish deptDesktopNew
folderOne_Night_@_the_Call_Center.
htm
This link about synopsis of One Night @ the
Call Center.
It’s give you general information about the
book.
In this link we get original book.
 http://www.slideshare.net/krupashukla/che
tan-bhagat-
onenightatthecallcenterallchapters?related
=1
 C:Usersenglish deptDesktopNew
folderchetanbhagat-one-night-at-the-
call-center-all-chapters-120712002923-
phpapp02.pdf

45.  C:Usersenglish deptDesktopNew
folderrollno02abhishek-131101130306-
phpapp02.ppt
In this Abhishek Bagle give review of this book and
connect the themes
With different character.
 http://www.slideshare.net/kumar_vic/one-night-at-
the-call-center-by-chetan-bhagat?related=4
In this link it’s shows original copy of Chetan
Bhagat’s whole book..
One night @ the call center.

46. https://www.facebook.com/perm
alink.php?story_fbid=34648384
8759136&id=346407362100118
It’s shows facebook page of user
shahrukh and he also describe the
summary of
this book.

47.  C:Usersenglish
deptDesktopNew
folderpermalink.php.htm
In this link shows the blog post and he give his
personal review of chetan Bhagat
and also this book.
 C:Usersenglish deptDesktopNew
folder105578.One_Night_at_the_Call_Center_files
This link is not give more information
about this book.
 C:Usersenglish deptDesktopNew
folderone-night-call-centre1_files
 C:Usersenglish deptDesktopNew
folderindex_files

48.  C:Usersenglish
deptDesktopNew
folderindex.cfm_files
In this link book review of G.Swaminathan.
 C:Usersenglish
deptDesktopNew
folder8129108186.htm
In this Raj Lalwani give personal experience and also
give how different this
book with five point someone.

49. Presented by:
• Jinal Parmar
• Pratiksha Solanki
• Binita Solanki
• Devangana Upadhyay
• Sejal Vaghela
• Maitri Munjpara
• Krutikadevi Zala

50. Thank You..!