2. Job profile
Flight attendants or cabin crew (also
known as stewards/stewardesses,
air hosts/hostesses, cabin attendants)
are members of an aircrew employed
by airlines primarily to ensure the
safety and comfort of passengers
aboard commercial flights, on select
business jet aircraft.
3. Working as a flight attendant for a
major airline provides plenty of contact
with people as well as opportunities to
travel. The air cabin crew of a commercial
airline share responsibility for the safety
and comfort of its passengers.
Air host/air hostess
4. History...
❖ The German Heinrich Kubis was the world's
first flight attendant, in 1912. Kubis first
attended the passengers on board the DELAG
Zeppelin LZ 10 Schwaben.
❖ Imperial Airways of the United Kingdom had
"cabin boys" or "stewards"; in the 1920s.
❖ The first female flight attendant was a 25-
year-old registered nurse named Ellen
Church. Hired by United Airlines in 1930,
she also first envisioned nurses on
aircraft.
5. Duties and responsibilities
● greeting passengers as they board and exit the plane
● showing passengers to their seats and providing special
attention to certain passengers, such as the elderly or
disabled
● serving meals and refreshments
● checking the condition and provision of emergency
equipment and information for passengers
● demonstrating emergency equipment and safety procedures
● administering first aid
6. Duties and responsibilities...
● dealing with emergencies
● supplying passengers with newspapers, magazines and in-
flight entertainment
● selling duty-free commercial goods and pursuing sales
targets
● producing written flight reports after completing a
journey.
7. Work hours
Working hours may involve long shifts and
unsociable hours, and it may be necessary to
work during public holidays.
It may be varied upon short haul, medium haul
and long haul flights.
Overnight stays may be required and there may
be additional payments for this.
Additional hourly payments for time spent on
flights and bonuses for in-flight sales and
performance.
8. QUALIFICATIONS AND TRAINING REQUIRED
A degree is not usually required to work as
airline cabin crew. However, a degree in
travel, tourism, hospitality management,
leisure or languages may be helpful. A
nursing degree could also be relevant.
9. QUALIFICATIONS AND TRAINING REQUIRED
Personal qualities, appearance and good
health and fitness are normally more
important than academic qualifications.
Most airlines require cabin staff to
complete a training course covering
such things as safety procedures,
legal/immigration issues and customer
service upon entry to the organisation.
10. KEY SKILLS FOR AIR CABIN CREW
➢ Good communication skills
➢ Excellent interpersonal skills
➢ The ability to remain calm in emergencies or when dealing
with difficult passengers
➢ Diplomacy and tact
➢ Good colour vision and hearing
➢ Good general health and fitness – many airlines require
cabin staff to be able to swim at least 25m
➢ Assertiveness
➢ The ability to keep a cheery countenance when you've been
on your feet a long time and you're out of your time zone
11. Who can apply?
Age limit: 18 to 25
Candidates who have passed 10+2 examination or any bachelor degree are eligible to apply.
For a female air hostess - A minimum height of 157.5 centimeters with weight proportionate to the
height would be a must.
Further, one must be unmarried with normal eyesight of 6/6 uncorrected vision in each eye.
Fluency in English, Hindi, and knowledge of an international language is an added advantage.
A flight purser, male counterpart of the air hostess, has to be a graduate (below 26 years of age), and
have a minimum height of 163 cm with proportionate weight.
12. salary
It depends on the airlines you are working
for; in India Air Hostesses with lesser
experience or freshers would get Rs 16,000/-
to Rs 25,000/- per month and experienced
candidates may expect to earn Rs 75,000/-
approx per month or more. On the other hand,
foreign airlines would offer salary ranging
from Rs 2.5 lakh to Rs 3 lakh per month.
13. Top training institutes in india
Air Hostess Academy (AHA), Bangalore
Air Hostess Academy (AHA), Chandigarh
Air Hostess Academy (AHA), Delhi
Air Hostess Academy (AHA), Mumbai
Frankfinn Institute of Air Hostess Training, Mumbai
Kingfisher Training Academy, Mumbai
Universal Aviation Academy, Chennai
