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Week 11 conflict management & safety
1.
Supervision and Training
Conflict Management Health and Safety
2.
http://www.youtube.com/watch?v=1T_XfsJRYTY
3.
Conflict =
4.
What is your
experience?
5.
Why Conflict
6.
Communication
7.
8.
Is all conflict
bad?
9.
10.
Conflict Management -
Steps
11.
12.
Step 2 Strategize
13.
Step 3 Pre-negotiate
14.
15.
16.
Case Study
17.
18.
Health and Safety
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
Have you observed
harassment? What would you as a supervisor do knowing what you know now?
30.
31.
32.
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