Lightsage, Inc. is your technology partner in providing Call Center services for voice-related outbound and inbound campaigns for US, Australia, UK and international partners. It also is a Business Process Outsourcing provider with an huge infrastructure base to provide facilities and technology for a wide spectrum of BPO services.

1. Improving lives
through Technology.
BPO SERVICES

2. •Vision & Mission of the Company
•Company Profile
•What we Offer
•Services we Provide
•Our Infrastructure
•Our World Class Team

3. Lightsage, Inc. was established in August 2005 to cater to the growing Call
Center demand in the Ortigas Center area of Metro Manila, Philippines. The
company traces in roots to the same people behind Tridel Technologies, Inc.
(Internet Manila, Virtual Asia and Compass Internet) one of the pioneer ISP’s
in the Philippines which has been providing IT Internet, Network and
Application Development services in the Philippines since 1996. The same
group also gave birth to Callworx, Inc. a 250-seat US joint venture call center
that was eventually sold to a US group in 2005 and is now called TRG
Philippines. Lightsage is a result of over 1,000,000 man-hours of experience
in the IT industry.
Lightsage currently has 250 operational seats over a 1,200 sqm area in the
middle of the Ortigas Business Center, the hub of call center activity in the
middle of Metro Manila. It provides facility and full outsourced service for
US, Australia and UK campaigns since 2005. With it’s experience in
Application Development, it also provides CRM and programming services to
its call center clients.

4. Experience:
Technical excellence and experience is our core competency.
With our vast experience on hardware, software, Internet and
network technologies, we provide a highly responsive and
reliable infrastructure for the demanding needs of the call
center industry. The facility was designed to be fully redundant
from its multi-homed Internet connectivity to its multiple VOIP
connections to ensure high quality service to its clients.
Together with our experience in operating US, UK and
Australian campaigns, we provide peace of mind for your
operations.

5. Facility:
Lightsage has 250 seats available on a 24/7 capacity. This provides a
total of 750 seats in 3 shifts combined. Our facility boasts of a
redundant Telco and Internet infrastructure (2 x DS3) with multiple
Telco providers and a unified contact center solution from Touchstar
and Dialogic to allow it to deliver an wide range of outbound and
inbound functionalities. The Touchstar Call Center software together
with Dialogic Hardware provides a fully integrated system for
predictive dialing, voice recording real-time reporting and
administration. We are also the pioneers in utilizing Laptops as
workstations for increased efficiency and availability. With over 200
seats available 24/7, we are pleased to offer your organization our
services.

6. We will be recognized a leading provider of excellent, holistic, customer-oriented
Information Communication Technology (ICT) solutions, specializing in Call Center
and BPO services.
We will achieve this by:
•Developing our people into a team-based organization instilled with the values of
excellence, professionalism, teamwork and customer-orientation.
•Integrating hardware and software technologies into innovative Call Center and
BPO solutions
•Establishing profitable business alliances
Ultimately, by improving the lives of people through technology, we shall attain
sustainable and progressive growth for all our stakeholders.

7. Seat-leasing
Lightsage provides the call center
facilities for operators that require a
fully redundant and professionally
supported environment. We have
seats available complete with
Touchstar Predictive Dialer and Telco
connection to any point in the
world. All you need is to seat down
and start working

8. Call Center Outsourcing
Lightsage provides masterful skills in utilizing the telephone as a
cost-effective method of establishing contacts. Our highly
competent people are ready to maximize their effort to provide
you with such campaigns as:
• Client Acquisition
• Client Retention
• Order Taking
• Appointment Setting
• Leads Generation
Call Center Consultancy
With over 100,000 man-hours of experience in the technical side
of the industry, Lightsage can provide consultancy in the
construction and technical operation of a Call Center. And with
our alliances with industry providers, we can surely help in
assuring your profitable existence in the business.

9. We specialize in several service applications and platforms for
B2C and B2B like:
- Tele-Sales, Tele Marketing (Outbound / Inbound)
- Customer Care / Customer Service (Outbound / Inbound)
- Data Processing and BackOffice Operations.
- Appointments Scheduling, Settings.
- Surveys and Polls.
- HR – Accounts Management

14. Robert Deluria (CEO)
Email: rad@lightsage.com
Dave Deluria (CTO)
Email: dad@lightsage.com
Steven Mark Ditching (Senior Campaign Officer)
Email: sditching@lightsage.com
John Mitchelle Santos (Officer-in-Charge)
Email: jmsantos@lightsage.com